隨著國民所得的提高，對住宅的要求已從遮風避雨的基本需求，進而考慮到住宅內部本身條件與外部環境品質的重點。尤其是自從921大地震與多次的風災後，民眾從以往重視的生活便利性、居家舒適性與居住品質，進而轉向較少注意到的房屋安全性。而以往的文獻多是探討房屋住宅的特徵對價格高低之影響，且將人員服務品質作為顧客滿意度的衡量，但實際上以住宅而言，其滿意度是來自居住的滿意度，即顧客／消費者對於房屋住宅的滿意度，因此本研究欲探討房屋住宅特徵與住宅環境的重視程度對居住滿意度之影響。本研究共發出500份問卷，有效樣本為344份，有效樣本回收率為68.8%。根據本研究實證結果，消費者會因住宅特徵之生活空間及住宅結構與住宅環境之鄰里環境及可及性對居住滿意度有正向顯著影響，故建議業者在建築與規劃房屋時，應以住宅特徵與住宅環境重視程度之要點做為房屋建築與規劃時之參考。

As national income rises, housing requirements have been elevated from a basic shelter from rain and wind to an emphasis on both the internal conditions and external environment of a house. People have especially turned their attention from the convenience of living, amenity and quality of living to the less addressed residence safety since the 921 earthquake and numerous typhoon disasters. The majority of past studies investigated the influence of housing features on prices to measure customer satisfaction through the quality of service provided by relevant personnel, while in reality customer satisfaction in terms of residence lies in resident satisfaction with housing. Against this backdrop, this study aimed to explore the influence of the value of housing features and housing circumstance on residential satisfaction. 500 copies of the questionnaire were distributed, and 344 valid copies were retrieved, accounting for a valid response rate of 68.8%. The empirical results of this study revealed that the housing features including living space and housing structure and housing circumstance including neighborhood environment and accessibility had a significant positive influence on residential satisfaction of consumers. It is thus suggested that housing builders and planners should make recommendations based on major value of housing features and housing circumstance of the house when building and planning a house.