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題名:從服務接觸觀點探討不同科別醫療服務品質之差異--以一般科與婦產科門診為例
書刊名:品質學報
作者:張景盛翁慧卿徐村和 引用關係
作者(外文):Chang, Ching-shengWeng, Hui-chingHsu, Tsuen-ho
出版日期:2007
卷期:14:3
頁次:頁301-315
主題關鍵詞:工作滿足服務接觸服務接觸評估模式病患滿意全民健保線性結構關係模式Service encounterService encounter evaluation modelPatient satisfactionNational health insuranceLinear structural relation modelLISREL model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:50
  • 點閱點閱:56
期刊論文
1.Chang, C. S.、Weng, H. C.、Chang, H. H.、Hsu, T. H.(2006)。Customer satisfaction in medical service encounter: A comparison between obstetrics and gynecology patients and general medical patients。Journal of Nursing Research,14(1),9-23。  new window
2.Anderson, B. O.、Yip, C. H.、Ramsey, S. D.、Bengoa, R.、Braun, S.、Fitch, M.、Tsu, V. D.、Groot, M.、Sancho-Gamier, H.(2006)。Breast cancer in limited-resource countries: Health care systems and public policy。Breast Journal,72(1),54-69。  new window
3.Lowe, N. K.(1996)。The Pain and Discomfort of Labor and Birth。Journal of Obstetric, Gynecologic, & Neonatal Nursing,25(1),82-92。  new window
4.王乃弘(19990400)。民眾就醫選擇之研究--分析層級程序法之應用。中華公共衛生雜誌,18(2),138-151。new window  延伸查詢new window
5.Szmigin, I. T. D.(1993)。Managing quality in business-to-business services。European Journal of Marketing,27(1),2-21。  new window
6.Anderson, B. A.(1976)。Comprehensive evaluation of fatty acids in foods VII pork products。Journal of the American Dietetic Association,69(1),44-49。  new window
7.Brown, I.(2006)。Nurses' attitudes towards adult patients who are obese: literature review。Journal of Advanced Nursing,53(2),221-232。  new window
8.Hays, J. M.、Hill, A. V.(2006)。An extended longitudinal study of the effects of a service guarantee。Production And Operations Management,15(1),117-131。  new window
9.Tax, Stephen S.、Colgate, Mark、Bowen, David E.(2006)。How to prevent your customers from failing。MIT Sloan Management Review,47(3),30-33。  new window
10.Gold, P. B.、Glynn, S. M.、Mueser, K. T.(2006)。Challenges to Implementing and Sustaining Comprehensive Mental Health Service Programs。Evaluation and the Health Professions,29(2),195-218。  new window
11.Fisher, C. M.、Anderson, C. J.(1990)。Hospital advertising: does it influence consumers。Journal of Health Care Marketing,10(4),40-46。  new window
12.Donnelly, M.、Kerr, N. J.、Rimmer, R.、Shiu, E. M.(2006)。Assessing the quality of police services using SERVQUAL。Policing: An International Journal of Police Strategies & Management,29(1),92-105。  new window
13.Cleary, P. D.、McNeil, B. J.(1988)。Patient Satisfaction as an Indicator of Quality Care。Inquiry: An Interdisciplinary Journal of Philosophy,25(1),25-36。  new window
14.Jolly, J.、Walker, J.、Bhabra, K.(1999)。Subsequent obstetric performance related to primary mode of delivery。British Journal of Obstetrics and Gynecology,106(3),227-232。  new window
15.Obenour, W.、Patterson, M.、Pedersen, P.、Pearson, L.(2006)。Conceptualization of a meaning-based research approach for tourism service experiences。Tourism Management,27(1),34-41。  new window
16.Lewis, C. L.、Wickstrom, G. C.、Keyserling, T. C.、Kotlar, M. M.、Bognar, B. A.、Dupre, C. T.、Hayden, J.(2000)。Patient preference for care by general internists and specialists in the ambulatory setting。Journal of General Internal Medicine,15(2),75-83。  new window
17.Lang, C. L.(2006)。Application of quality function deployment launches to enhancing nursing home service quality。Total Quality Management and Business Excellence,17(3),287-302。  new window
18.Tarlov, A. R.、Ware, J. E.(1989)。An application of methods for monitoring the result of medical care。JAMA,262(7),925-930。  new window
19.Sovd, T.、Mmari, K.、Lipovsek, V.、Manaseki-Holland, S.(2006)。Acceptability as a key determinant of client satisfaction: lessons from an evaluation of adolescent friendly health services in Mongolia。Journal of Adolescent Health,38(5),519-526。  new window
20.Young, G. J.、Meterko, M.、Desai, K. R.(2000)。Patient satisfaction with hospital care。Medical Care,38(3),325-334。  new window
21.Williams, S. A.(1998)。Quality and care: Patients, perception。Journal of Nursing Care Quality,12(6),18-25。  new window
22.O'Connor, S. J.、Bower, M. R.(1990)。An integrative overview of the quality dimension: marketing implications for the consumer-oriented health care organization。Medical Care Review,47(2),193-219。  new window
23.Kennedy, H. P.(1995)。The essence of nurse-midwifery care: the woman's story。Journal of Nurse-Midwifery,40(5),410-417。  new window
24.Herrmann, A.、Huber, F.、Braunstein, C.(2000)。Market-Driven product and service design: Bridging the gap between customer needs, quality management and customer satisfaction。International Journal of Production Economics,66(2),76-77。  new window
25.Bowers, Michael R.、Swan, J. E.、Koehler, W. F.(1994)。What Attributes Determine Quality and Satisfaction with Health Care Delivery?。Health Care Management Review,19(4),49-55。  new window
26.魏正元(19951200)。以人員為核心的服務接觸之研究:互動模式的探索。中山管理評論,3(4),76-95。new window  延伸查詢new window
27.徐村和、朱國明、詹惠君(19990900)。廣告業服務接觸與顧客行為意圖關係之研究--模糊語意尺度之應用。東吳經濟商學學報,26,1-25。new window  延伸查詢new window
28.Solomon, Michael R.、Surprenant, Carol、Czepiel, John A.、Gutman, Evelyn G.(1985)。A role theory perspective dyadic interactions: The service encounter。Journal of Marketing,49(4),99-111。  new window
29.石曜堂(19780800)。醫療品質評估。醫院,11(2),106-109。  延伸查詢new window
30.Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。  new window
31.Söderlund, M.(2006)。Measuring customer loyalty with multi-item scales: A case for caution。International Journal of Service Industry Management,17(1),76-98。  new window
32.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
33.高明瑞、楊東震(19950900)。民眾就醫行為重要影響因素與醫院行銷之研究--以高雄都會區為例。中山管理評論,3(3),55-73。new window  延伸查詢new window
34.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research,14(4),495-507。  new window
35.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
學位論文
1.劉敏玲(2001)。急診病患對就醫之感受等候時間、實際等候時間與滿意度之相關研究--以某醫學中心為例(碩士論文)。國立臺灣大學。  延伸查詢new window
2.Winsted, F. K.(1993)。Service Encounter Dimensions: A Cross-Cultural Analysis(博士論文)。University of Colorado,Boulder。  new window
3.凌儀玲(2000)。服務接觸中認知腳本之研究(博士論文)。國立中山大學。new window  延伸查詢new window
4.周鴻儒(1997)。台北市三家國軍醫院門診病患就醫選擇因素及滿意度調查研究(碩士論文)。國防醫學院。  延伸查詢new window
圖書
1.莊逸洲、黃崇哲(2001)。組織經營。台北:華杏。  延伸查詢new window
2.莊逸洲、黃崇哲(2000)。醫療機構管理制度。台北:華杏。  延伸查詢new window
3.McCarthy, E. J.(1960)。Basic Marketing: A Managerial Approach。Homewood, Illinois:Richard D. Irwin, Inc.。  new window
4.黃俊英(2001)。行銷學的世界。台北:天下遠見出版股份有限公司。  延伸查詢new window
5.Weiner, B.(1980)。Human motivation。New York:Holt, Rinehart & Winston。  new window
6.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
其他
1.Department of Health, Executive Yuan, Taiwan, R.O.C.(200512)。Medical Care Facilities and Statistics,http://www.doh.gov.tw/statistic/data/。  new window
圖書論文
1.Baker, D.、Julie, C.(1987)。The role of the environment in marketing service: the customer perspective。The Service Challenge: Integrating for Competing Advantage。Chicago:American Marketing Association。  new window
2.Booms, Bernard H.、Bitner, Mary Jo(1981)。Marketing Strategies and Organization Structures for Service Firms。Marketing of Services。Chicago:American Marketing Association。  new window
 
 
 
 
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