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外文摘要
引文資料
題名:
Volunteers’ Service Network in Nonprofit Institutions: A Case Study of Tzu Chi
書刊名:
輔仁管理評論
作者:
朱曉潔
/
王俊程
作者(外文):
Chu, Hsiao-chieh
/
Wang, Jyun-cheng
出版日期:
2013
卷期:
20:1
頁次:
頁23-40
主題關鍵詞:
非營利組織
;
志工
;
服務
;
網絡
;
Nonprofit
;
Volunteer
;
Service
;
Network
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:0
共同引用:0
點閱:10
近年來,非營利組織日漸趨升。非營利組織在志工服務上的動員能力的成效驚人。營利組織試圖學習非營利組織如何有效的提供社會服務,以及如何建立志工的凝聚力與忠誠度。營利組織可以將非營利組織的動員概念轉向將企業內部作為提升員工積極參與企業活動的參考典範。非營利組織ㄧ向以組織目標為中心思想;不同於營利組織為公司營收為最大考量。本研究將以探討非營利組織動員能力的根源,分析哪些因素構成非營利組織的志工網絡串聯。 本研究將以非營利組織慈濟基金會作為個案分析。透過質性研究的參與觀察與深度訪談進行探討,敘述慈濟如何動員志工參與活動;再者,觀察慈濟的志工網絡,彼此如何溝通聯繫。研究期間的觀察與訪談發現慈濟將服務大眾,拯救社會,變成任何志工都能參與的活動,每一位參與慈濟的志工,都相信自己可以改變世界,慈濟人把每一個服務做到盡善盡美。慈濟有效動員志工,建立在完善的資訊傳遞與創新的組織架構,透過慈濟的人文管理,與組織文化,深刻影響了慈濟志工,使得慈濟的志工網絡緊密,影響組織日漸擴大。
以文找文
This paper examines the factors determining the closeness of the network in a nonprofit organization. Using Tzu Chi as a case study, we examined how nonprofits mobilize volunteers and strengthen their networks. In recent years, nonprofit organizations are gaining sophistication. Their ability to motivate and mobilize a large number of people in a cohesive manner is incredible considering nonprofits do not pay their volunteers. As a result, for profit organizations sometimes look to nonprofits as a source of inspiration in how to build team cohesion and strong community within the organization. The concept of mobilization is especially useful for enterprises as companies seek to enhance their staff’s motivation and participation. Nonprofits are driven mainly by a central idea while for-profit companies must take revenue and profits into considerations. This study focuses on understanding nonprofits‘ ability to mobilize, how organizations build tight networks, and the factors that influence the mobilization capacity of nonprofits. This study uses Tzu Chi as a case study and gathers participant observation and in-depth interviews. These qualitative data depicts how Tzu Chi mobilizes volunteers in activities, Tzu Chi’s volunteer network, and how the volunteers communicate with each other. The observation and interviews found that Tzu Chi main goals are to serve the public and save the society. Volunteers are given the opportunity to get involved and believe they can change the world for the better. Tzu Chi’s effective mobilization of volunteers’ stems from the effective organizational structure that facilitates information transfer and innovation. Tzu Chi’s management culture and organizational culture has a profound impact on the volunteers, and the closeness of volunteers network allows the organization to continuously expand.
以文找文
期刊論文
1.
Carlo, G.、Allen, J. B.、Buhman, D. C.(1999)。Facilitating and disinhibiting prosocial behaviors: The nonlinear interaction of trait perspective taking and trait personal distress on volunteering。Basic and Applied Social Psychology,21(3),189-197。
2.
Allen, N. J.、Rushton, J. P.(1983)。Personality Characteristics of Community Mental Health Volunteers: A Review。Nonprofit and Voluntary Sector Quarterly,12(1),36-49。
3.
Babchuk, N.、Booth, A.(1969)。Voluntary Association Membership: A Longitudinal Analysis。American Sociological Review,34(1),31-45。
4.
Benson, P. L.、Dehority, J.、Garman, L.、Hanson, E.、Hochschwender, M.、Lebold, C.、Rohr, R.、Sullivan, J.(1980)。Intrapersonal Correlates of Non-spontaneous Helping Behavior。Journal of Social Psychology,110,87-95。
5.
Brummans, B.、Hwang, J.(2008)。Tzu Chi’s Organizing for a Compassionate World: Insights into the Paradoxical Nature of Buddhist Organizing。Journal of International and Intercultural Communication,3(2),136-163。
6.
Cowen, E. L.、Zax, M.、Laird, J. D.(1966)。A college student volunteer program in the elementary school setting。Community Mental Health Journal,2,319-328。
7.
Fretz, B. R.(1979)。College Students as Paraprofessionals with Children and the Aged。American Journal of Community Psychology,7,357-360。
8.
Gill, R.、Levine, N.、Pitt, D. C.(1988)。Leadership and Organizations for the New Millennium。Journal of Leadership Studies,5(4)。
9.
Hasenfeld, Y.、Gidron, B.(2005)。Understanding Multi-purpose Hybrid Voluntary Organizations: The Contributions of Theories on Civil Society, Social Movements and Nonprofit Organizations。Journal of Civil Society,1(2),97-112。
10.
Hersch, P. D.、Kulik, J. A.、Scheibe, K. E.(1969)。Personal Characteristics of College Volunteers in Mental Hospitals。Journal of Consulting & Clinical Psychology,33,30-34。
11.
Howarth, E.(1976)。Personality Characteristics of Volunteers。Psychological Reports,38,855-858。
12.
McAdams, D. P.、West, S.(1997)。Personality psychology and the case study。Journal of Personality,65,757-783。
13.
Murk, P. J.、Stephan, J. F.(1991)。Volunteers: How to get them, train them, and keep them。Economic Development Review,9,73-75。
14.
Smith, B. M.、Nelson, L. D.(1975)。Personality Correlates of Helping Behavior。Psychological Reports,37,307-308。
15.
Stark, R.、Bainbridge, W. S.(1980)。Networks of Faith: International Bonds and Recruitment to Cults and Sects。American Journal of Sociology,85(6),1376-1395。
16.
Tannenbaum, A. S.(1981)。Control and Effectiveness in a Voluntary Organization。American Journal of Sociology,67,33-46。
17.
Tapp, J. T.、Spanier, D.(1973)。Personality characteristics of volunteer phone counselors。Journal of Consulting & Clinical Psychology,41(2),245-250。
18.
Webb, R. J.(1974)。Organizational Effectiveness and the Voluntary Organization。The Academy of Management Journal,17(4),663-677。
19.
De Hoogha, Annebel H. B.、Den Hartogb, Deanne N.、Koopmana, Paul L.、Thierryc, Henk、Van den Bergc, Peter T.、Van der Weided, Joost G.、Wilderomd, Celeste P. M.(2005)。Leader motives, charismatic leadership, and subordinates' work attitude in the profit and voluntary sector。The Leadership Quarterly,16(1),17-38。
20.
Podolny, Joel M.、Page, Karen L.(1998)。Network Forms of Organization。Annual Review of Sociology,24(1),57-76。
21.
Podolny, J. M.、Baron, J. N.(1997)。Resources and Relationships: Social Networks and Mobility in the Workplace。American Sociological Review,62(5),673-693。
22.
Rosenbaum, P. R.(1984)。The Consequences of Adjustment for a Concomitant Variable That Has Been Affected by the Treatment。Journal of the Royal Statistical Society, Series A: General,147(5),656-666。
圖書
1.
Bryman, A.(1993)。Quality and Quality in Social Research。London。
2.
Huang, Julia C.(2009)。Charisma and Compassion: Cheng Yen and the Buddhist Tzu Chi Movement。Harvard University Press。
3.
Schein, E. H.(2004)。Organizational culture and leadership。Jossey-Bass。
4.
Senge, Peter M.(1994)。The Fifth Discipline: The Art and Practice of the Learning Organization。New York:Doubleday Currency。
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