製造服務化發展模式之研究__臺灣人文及社會科學引文索引資料庫

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題名：	製造服務化發展模式之研究
書刊名：	臺大管理論叢
作者：	余佩儒／陳信宏／溫蓓章
作者(外文)：	Yu, Pei-ju／Chen, Shin-horng／Wen, Pei-chang
出版日期：	2014
卷期：	25:1
頁次：	頁325-354
主題關鍵詞：	製造服務化；產品服務化；服務化；製造服務發展模式；Servitization/industrial service；Product servicizing；Servicizing；Modes of servitization in manufacturing
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(2) 博士論文(4) 專書(0) 專書論文(1) 排除自我引用:1 共同引用:0 點閱:10

隨著製造與服務界線模糊趨勢，製造服務化崛起，涉及公司層級策略的調整、組織內部和組織間制度關係的調整、相關能力的建立、新的定價和利潤模式。本研究探討製造服務化的定義和本質，並提出三大發展模式 (產品延伸服務、產品功能性服務、整合性解決方案)。在三大模式下，本研究引入分析構面，透過案例比較分析，以探討國內外廠商在製造服務化的內涵差異：1.供應鏈層面：「供應鏈關係的再結構」相對於「新供應鏈關係的價值創造」；2.提供內容層面：「產品/服務之功能性提供」相對於「產品/服務之創新性提供」；3.複雜性層面：「技術/系統複雜性低」相對於「技術/系統複雜性高」，提出對台灣製造業往服務化發展的可能路徑與對我國政策意涵。

以文找文

With the trend towards blurred boundaries between manufacturing and services, the servitization of manufacturing (also known as industrial services, servicizing) has surged as an important thrust of transformation for a growing number of manufactures. The servitization of manufacturing may involve issues, such as strategic realignment at the corporate level, the rearrangement of intra-firm and inter-firm organizations and institutional relationships, capability-building, and new pricing and revenue models. This paper refers to the existing literature to propose three modes of the servitization of manufacturing; namely Mode 1: Product Extension Service, Mode 2: Product Function Service, and Mode 3: Integrated Solution. The paper goes further to make comparisons between a few domestic and foreign cases by referring to three dimensions, including: 1. Supply chain: the reconfiguration of the supply chain vs. the value creation of new supply chain; 2. Offering: functional offering of product/service vs. innovative offering of product/service; 3. Complexity: low technology/system complexity vs. high technology/system complexity. Based on the above dimensions, via case comparison, the study attempts to spotlight the differences in the essence and business models of servitization between a few domestic and foreign firms. Finally, the paper proposes the possible paths of servicizing and draws policy implication.

以文找文

期刊論文
1.	Reiskin, E. D.、White, A. L.、Johnson, J. K.、Votta, T. J.(1999)。Servicizing the chemical supply chain。Journal of Industrial Ecology，3(2/3)，19-31。
2.	Chase, R. B.、Erikson, W. J.(1988)。The service factory。The Academy of Management Executive，2(3)，191-196。
3.	Wise, R.、Baumgartner, P.(1999)。Go downstream: The new imperative in manufacturing。Harvard Business Review，77(5)，133-141。
4.	Brax, S.(2005)。A manufacturer becoming service provider-challenges and a paradox。Managing Service Quality，15(2)，142-155。
5.	Smith, L.、Maull, R.、Ng, I. C. L.(2012)。Servitization and operations management: A service-dominant logic approach。International Journal of Operations & Production Management，34(2)，242-269。
6.	Vandermerwe, S.、Rada, J.(1988)。Servitization of business: Adding value by adding service。European Management Journal，6(4)，314-324。
7.	Davies, A.(2004)。Moving base into high-value integrated solutions: A value stream approach。Industrial and Corporate Change，13(5)，727-756。
8.	Davies, Andrew、Brady, Tim、Hobday, Michael(2006)。Charting a path toward integrated solutions。MIT Sloan Management Review，47(3)，39-48。
9.	Mathieu, V.(2001)。Service strategies within the manufacturing sector: benefits, costs and partnership。International Journal of Service Industry Management，12(5)，451-475。
10.	Homburg, C.、Garbe, B.(1999)。Towards an improved understanding of industrial services: Quality dimensions and their impact on buyer-seller relationships。Journal of Business-to-Business Marketing，6(2)，39-71。
11.	Quinn, James Brian、Doorley, T. L.、Paquette, P. C.(1990)。Beyond products: Services-based strategy。Harvard Business Review，68(2)，58-68。
12.	Oliva, R.、Kallenberg, R.(2003)。Managing the transition from products to services。International Journal of Service Industry Management，14(2)，160-172。
13.	Baines, Tim S.、Lightfoot, Howard W.、Benedettini, Orgenl、Kay, Jim M.(2009)。The servitization of manufacturing: A review of literature and reflection on future challenges。Journal of Manufacturing Technology Management，20(5)，547-567。
14.	Mont, Oksana K.(2002)。Clarifying the concept of product-service system。Journal of Cleaner Production，10(3)，237-245。
15.	Cohen, M. A.、Cull, C.、Lee, H. L.、Willen, D.(2000)。Saturn's supply-chain innovation high value in after sales service。Sloan Management Review，41(4)，93-101。
16.	Baines, T. S.、Lightfoot, H. W.、Evans, S.、Neely, A.、Greenough, R.、Peppard, J.、Wilson, H.(2007)。State-of-the-Art in Product Service Systems。Journal of Engineering Manufacture，221(10)，1543-1552。

會議論文
1.	Slepniov, D.、Waehrens, B.、Johansen J.(2010)。Servitization as a strategy for survival: An investigation of the process in Danish manufacturing firms。The 15th Cambridge International Manufacturing Symposium。Cambridge。
2.	Ren, G.、Gregory, M. J.(2007)。Servitization in manufacturing companies: A conceptualization, critical review, and research agenda。The 16th Annual Frontiers in Service Conference。San Francisco, CA。
3.	Makower, J.(2001)。The clean revolution: Technologies from the leading edge。Global Business Network Worldview Meeting。San Francisco, CA。
4.	Neely, A.(2007)。The servitization of global manufacturing: An analysis of global trends。The 14th European Operations Management Association conference。Ankara。
5.	Neely, A.(2009)。The servitization of manufacturing: A longitudinal analysis。The 17th annual Frontiers in service conference。Honolulu。
6.	Neely, A. D.、Benedetinni, Ornella、Visnjic, Ivanka(2011)。The servitization of manufacturing: Further evidence。The 18th European Operations Management Association Conference。Cambridge。

研究報告
1.	Dachs, B.、Biege, S.、Borowiecki, M.、Lay, G.、Jäger, A.、Schartinger, D.(2012)。The servitization of European manufacturing industries。Munich：University Library of Munich。
2.	Toffel, M. W.(2008)。Contracting for servicizing。Cambridge：Harvard University。

圖書
1.	Kalliokoski, P.、Andersson, G.、Salminen, V.、Hemilä, J.(2003)。BestServ feasibility study: Final report。Helsinki：Technology Industries of Finland。
2.	Mont, O. K.(2004)。Product-service systems: Panacea or myth。Lund：International Institute for Industrial Environmental Economics。
3.	陳信宏、余佩儒(2008)。台灣製造服務化可能模式、效益與策略。台北：經濟部技術處。延伸查詢
4.	IBM 全球企業諮詢服務事業群(2007)。軟性製造：IBM 如何從做東西到做生意。台北：商周出版。延伸查詢
5.	Atos Consulting(2011)。Servitization in Product Companies: Creating Business Value beyond Products。Netherlands, NL：Trends Institute。
6.	Goedkoop, M.、van Halen, C. J. G.、te Riele, H. R. M.、Rommens, P. J. M.(1999)。Product Service Systems, Ecological and Economic Basics。Ministries of Environment and Economic Affairs。
7.	White, A. L.、Stoughton, M.、Feng, L.(1999)。Servicizing: The Quiet Transition to Extended Product Responsibility。Boston, MA：Tellus Institute。
8.	Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。

其他
1.	Tekes(2010)。SISU 2010-innovative manufacture，http://www.tekes.fi/sisu2010.， 2010/11/25。

圖書論文
1.	Davies, A. C.(2003)。Are firms moving downstream into high-value services。Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives。London：Imperial College Press。
2.	Desmet, S.、Van Dierdonck, R.、Van Looy, B.(2003)。Servitization: Or why services management is relevant for manufacturing environments。Services Management: An Integrated Approach。Harlow：Pearson Education。

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