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題名:以社群媒體的運用來探討品牌價值--以臺灣國際性品牌為例
書刊名:行銷評論
作者:陳德釗 引用關係尤詩怡
作者(外文):Chen, Der ChaoYu, Shih-yi
出版日期:2014
卷期:11:2
頁次:頁175-192
主題關鍵詞:社群媒體品牌價值粉絲專頁FacebookSocial mediaBrand valueFan pagesLPMLikes per million
原始連結:連回原系統網址new window
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  • 點閱點閱:7
近年來社群媒體的發展,提供了一個新型態的社會互動空間。人們透過社群網站來表達自我,並且藉此與不同的個人或群體來產生連繫。因此,企業也開始將社群網站作為企業行銷媒體的選擇,以強化和現有與潛在消費者間的溝通、互動;而企業如何衡量在社群網站上所創造的價值,是一重要議題。因此,本研究以臺灣國際級的品牌為研究對象,利用Hodson, Aytekin and Crawford (2011)所提出的LPM(Likes per Million)指標,衡量各品牌建立Facebook粉絲專頁所帶來的品牌價值。本研究發現透過LPM指標,可以了解企業在粉絲專頁上的經營成果,同時也反映出企業在粉絲專頁上「讚」的數量領先,但是與品牌價值的關連性卻未必是呈現正向的。本研究也對社群網站成立的必要性和未來研究方向,做進一步的探討。
Social media enable users to express themselves as well as to connect with individuals and groups. Many companies have been using social media as a marketing channel to enhance communication with existing and potential customers. However, how companies measure the value of social media for their brand value remains an interesting inquiry. Based on the work of Hodson, Aytekin, and Crawford (2011), this article attempts to consider the relationship between brand value and LPM (Likes per Million) using Taiwan global brands as our sample. We found Facebook LPM indicators can gauge the success of company's operating result. It also reflects more “like” numbers on Facebook is no guarantee of LPM indicators. Furthermore, this article discusses the relationship between social media and brand value, and offers directions for future research.
期刊論文
1.Kang, Juhee、Tang, L.、Fiore, A. M.(2014)。Enhancing consumer-brand relationships on restaurant Facebook fan pages: Maximizing consumer benefits and increasing active participation。International Journal of Hospitality Management,36(1),145-155。  new window
2.Schultz, D.E.(2004)。Understanding total brand value。Marketing Management,13(2),2-10。  new window
3.Fournier, S.、Lee, L.(2009)。brand communities right。Harvard Business Review,87(4),105-111。  new window
4.Piskorski, M. J.(2011)。Social strategies that work。Harvard Business Review,89(11),116-122。  new window
5.Haque, A.、Momen, A.、Sultana, S.、Yasmin, F.(2013)。Effectiveness of facebook towards online brand awareness: a study on malaysian facebook users perspective。Australian Journal of Basic and Applied Sciences,7(2),197-203。  new window
6.Dholakia, U. M.、Durham, E.(2010)。One cafe chain’s Facebook experiment。Harvard Business,88(3),26。  new window
7.Zhang, J. Q.、Craciun, G.(2010)。doeselectronic word-of-mouth matter? A study of consumer product reviews。Journal of Business Research,63(12),1336-1341。  new window
8.Kietzmann, Jan H.、Hermkens, Kristopher、McCarthy, Ian P.、Silvestre, Bruno S.(2011)。Social media? Get serious! Understanding the functional building blocks of social media。Business Horizons,54(3),241-251。  new window
9.Chevalier, Judith A.、Mayzlin, Dina(2006)。The effect of word of mouth on sales: online book reviews。Journal of Marketing Research,43(3),345-354。  new window
10.Boyd, Danah M.、Ellison, Nicole B.(2007)。Social Network Sites: Definition, History, and Scholarship。Journal of Computer-Mediated Communication,13(1),210-230。  new window
11.Hendler, J.、Golbeck, J.(2008)。Metcalfe's law, Web 2.0, and the semantic web。Web Semantic,6;(1),14-20。  new window
圖書
1.Prahalad, C. K.、Ramaswamy, V.(2004)。The Future of Competition: Co-Creating Unique Value with Customers。Boston, Massachusetts:Harvard Business School Press。  new window
2.Aaker, David A.、Equity, M. B.(1991)。Managing Brand Equity: Capitalizing on the Value of a Brand Name。Free Press。  new window
其他
1.comSCORE(2011)。It’s a social world: top 10 med-to-Jrnows about social networking and where it’s headed,http://www.comscore.com/it_is_a_social_world, 2011/12/30。  new window
2.Japan, Kantar(20140730)。Connected life,http ://kantar.jp/whatsnew/2014/07/kanta^ apan_pr_0730. html, 2014/08/09。  new window
3.羅之盈(20110104)。2010年Facebook粉絲團熱門榜,50強現身,http://www.bnext.com.tw/article/viewたid/130/id/13458, 2012/02/05。  new window
4.Hodson,N.,Aytekin, U.,Crawford, J.(2011)。What€™s your company€™sfacebook LPM(Likes per Million)?,http://www.strategy-business.com/article/00099?gko=a0746, 2011/11/27。  new window
5.資策會産業情報研究所(2011)。網路社群媒體發展分析,http://mic.iii.org.tw/aisp/reports/reportdetail_register.asp?docid=2965&rtype=freereport#Marketing Review 191 Xing Xiao Ping Lun1, 2012/02/05。  new window
6.趙荻瑗(2010)。讓消費者不離不棄:6大心法讓品牌擁抱社群媒體,http://mag.nownews.com/article.php?mag=4-103-3551, 2011/11/27。  延伸查詢new window
7.Rugus Business(201206)。A global srey of business use of social networks.,http://www.scribd.com/doc/57213555/A-Social-Recovery-A-global-survey-of-business-use-of-social-networks, 2012/02/01。  new window
8.資策會産業情報研究所(20141200)。網路社群使用現況分析,http://mic.iii.org.tw/intelligence/pressroom/pop_pressFull.asp?sno=364&cred=2014/6/13, 2014/08/09。  延伸查詢new window
9.Internet World Stats(20111231)。Facebook users in the world.,http://www.internetworldstats.com/facebook.htm, 2012/01/18。  new window
10.劉勁緯(20120203)。Facebook將上市,公開資訊受矚,http://www.ectimes.org.tw/Shownews.aspx?id=120202233244, 2012/02/05。  new window
11.Sysomos(201011)。Inside facebook page,http://www.sysomos.com/insidefacebook, 2010/01/20。  new window
12.李宜穆(20110201)。大型企業Facebook粉絲團人氣高,成功背後的秘訣是什麼?,http://www.bnext.com.tw/article/view/cid/103/id/17173, 2012/02/05。  延伸查詢new window
13.經濟部工業局(2013)。台灣發展計畫(20140813),https ://www.branding-taiwan.tw/brand_survey/brand, 2014/08/13。  延伸查詢new window
14.(2011)。Facebook網站,http://www.facebook.com/, 2011/12/27。  new window
15.(2011)。台灣資料公開觀測站網站,http://mops.twse.com.tw/index.htm, 2011/12/27。  延伸查詢new window
圖書論文
1.Keller, K. L.(2007)。Advertising and Brand Equity。Handbook of Advertising。Thousand Oaks, CA:Sage Publications。  new window
2.Tong, S.、Walther, J. B.(2011)。Relational Maintenance and CMC。Computer-mediated communication in personal relationships。New York:Peter, Lang Publishing。  new window
 
 
 
 
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