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題名:Factors That Influence E-Loyalty of Internet Banking Users
書刊名:International Journal of Electronic Commerce Studies
作者:Ameen M Al-AgagaKhalil Md Nor
出版日期:2012
卷期:3:2
頁次:頁297-304
主題關鍵詞:Customer e-loyaltyTrustCustomer satisfactionSense of belonging
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:87
期刊論文
1.Cyr, D.、Hassanein, K.、Head, M. M.、Ivanov, A.(2007)。The Role of Social Presence in Establishing Loyalty in e-Service Environments。Interacting with Computers,19(1),43-56。  new window
2.Luarn, Pin、Lin, Hsin-Hui(2003)。A customer loyalty model for e-service context。Journal of Electronic Commerce Research,4(4),156-167。  new window
3.Beerli, Asunción、Martín, Josefa D.、Quintana, Agustín(2004)。A Model of Customer Loyalty in the Retail Banking Market。European Journal of Marketing,38(1/2),253-275。  new window
4.Bollen, K. A.、Hoyle, R. H.(1990)。Perceived cohesion: A conceptual and empirical examination。Social Forces,69(2),479-504。  new window
5.Thornton, J.、White, L.(2001)。Customer Orientations and Usage of Financial Distribution Channels。Journal of Services Marketing,15(3),168-185。  new window
6.Crosby, Lawrence A.、Stephens, Nancy(1987)。Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry。Journal of Marketing Research,24(4),404-411。  new window
7.Reichheld, F. F.、Markey, R. G. Jr.、Hopton, C.(2000)。E-customer loyalty--applying the traditional rules of business for online success。European Business Journal,12(4),173-179。  new window
8.Sulaiman, Ainin、Lim, C. H.、Wee, A.(2005)。Prospect and challenges of e-banking in Malaysia。The Electronic Journal on Information System in Developing Countries,22(1),1-11。  new window
9.Sohn, C.、Lee, D.(2004)。Trust and switching cost as a way to build e-loyalty in internet markets。International Journal of Internet and Enterprise Management,2(3),209-220。  new window
10.Lewis, B.、Soureli, M.(2006)。The antecedents of consumer loyalty in retail banking。Journal of Consumer Behaviour,5(1),15-31。  new window
11.Chow, S.(1997)。Toward an understanding of loyalty: the moderating role of trust。Journal of Managerial Issues,9(3),275-298。  new window
12.Gummerus, J.、Liljander, V.、Pura, M.、Van Riel, A.(2004)。Customer loyalty to content-based Web sites: The case of an online health care service。Journal of Services Marketing,18(3),175-186。  new window
13.Cho, Y.、Im, I.、Hiltz, R.、Fjermestad, J.(2002)。The effects of post-purchase evaluation factors on online vs offline customer complaining behavior: Implications for customer loyalty。Advances in Consumer Research,29(1),318-326。  new window
14.Juan, L. U.、Yan, L. U.(2009)。Dimensions and influencing factors of customer loyalty in the intermittent service industry。Frontiers of Business Research in China,3(1),63-78。  new window
15.Kim, W. G.、Lee, C.、Hiemstra, S. J.(2004)。Effects of an online virtual community on customer loyalty and travel product purchases。Tourism Management,25(3),343-355。  new window
16.Dwyer, F. R.、Schurr, P. H.、On, S.(1987)。Developing buyer and seller relationships。Journal of Marketing,51(2),11-27。  new window
17.Nor, K. Md.、Pearson, J. M.(2008)。An exploratory study into the adoption of Internet banking in a developing country Malaysia。Journal of Internet Commerce,7(1),29-73。  new window
18.Lii, Yuan-shuh(1990)。A model of customer e-loyalty in the online banking。Economics Bulletin,29(2),892-903。  new window
19.Gommans, Marcel、Krishnan, Krish S.、Scheffold, Katrin B.(2001)。From brand loyalty to e-loyalty: A conceptual framework。Journal of Economic and Social Research,3(1),43-58。  new window
20.Floh, A.、Treiblmaier, H.(2006)。What keeps the e-banking customer loyal? Amultigroup analysis of the moderating role of consumer characteristics on e-loyalty in the financial service industry。Journal of Electronic Commerce Research,7(2),97-109。  new window
21.Bolton, Ruth N.(1998)。A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction。Marketing Science,17(1),45-65。  new window
22.Pikkarainen, T.、Pikkarainen, K.、Karjaluoto, H.、Pahnila, S.(2004)。Consumer acceptance of online banking: an extension of the technology acceptance model。Internet Research,14(3),224-235。  new window
23.Amit, Raphael、Zott, Christoph(2001)。Value creation in e-business。Strategic Management Journal,22(6/7),493-520。  new window
24.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review,78(4),105-113。  new window
25.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
26.Martensen, Anne、Gronholdt, Lars、Kristensen, Kai(2000)。The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark。Total Quality Management,11(4-6),544-553。  new window
27.Moorman, Christine、Deshpandé, Rohit、Zaltman, Gerald(1993)。Factors Affecting Trust in Market Research Relationships。Journal of Marketing,57(1),81-101。  new window
28.Flavián, Carlos、Guinalíu, M.、Gurrea, R.(2006)。The role played by perceived usability, satisfaction and consumer trust on website loyalty。Information & Management,43(1),1-14。  new window
29.Ribbink, Dina、van Riel, Allard C. R.、Liljander, Veronica、Streukens, Sandra(2004)。Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet。Managing Service Quality: An International Journal,14(6),446-456。  new window
30.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
31.Srinivasan, Srini S.、Anderson, Rolph、Ponnavolu, Kishore(2002)。Customer loyalty in e-Commerce: An exploration of its antecedents and consequences。Journal of Retailing,78(1),41-50。  new window
32.McKnight, D. Harrison、Choudhury, Vivek、Kacmar, Charles(2002)。Developing and Validating Trust Measures for E-Commerce: An Integrative Typology。Information Systems Research,13(3),334-359。  new window
33.Oliver, Richard L.(1999)。Whence consumer loyalty?。Journal of Marketing,63(4_suppl 1),33-44。  new window
會議論文
1.Roberts, T. L.(1998)。Are newsgroups virtual communities。SIGCHI Conference on Human Factors in Computing Systems,(會議日期: April 18-23)。Los Angeles, CA。  new window
圖書
1.Hagel, J. III、Armstrong, A.(1997)。Net Gain: Expanding Markets through Virtua Communities。Boston, MA:Harvard Business School Press。  new window
 
 
 
 
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