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來源文獻資料
摘要
外文摘要
引文資料
題名:
24小時電話護理諮詢之成效初探
書刊名:
榮總護理
作者:
廖玉貞
/
劉錦鳳
/
張家慧
/
王秀如
/
洪佩甄
/
歐香縫
作者(外文):
Liao, Yu-chen
/
Liu, Chin-feng
/
Chang, Chia-hui
/
Wang, Hsiu-ju
/
Hung, Pei-chen
/
Ou, Shiang-ferng
出版日期:
2017
卷期:
34:3
頁次:
頁280-288
主題關鍵詞:
24小時服務
;
電話護理諮詢
;
24-hour services
;
Telephone nursing consultation
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
1
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
1
共同引用:
4
點閱:2
本研究目的在了解民眾及病人使用24小時電話護理諮詢服務概況,並分析出院病人使用電話護理諮詢後3日再急診及14日再住院之結果。依本院臨床資料庫,擷取2016年1~12月曾使用24小時電話護理諮詢共22,439人次,符合選樣條件有2,938人次;在出院病人30,970人次,共456人次。結果呈現三班諮詢服務量以白班諮詢佔最多62.8%、來電諮詢者以女性佔53.5%及年齡以41-60歲佔35.2%。民眾詢問類別分析以就醫問題佔49.2%,其次為門診相關問題28.8%及出院相關問題佔16.2%;詢問就醫科別以骨科佔16.1%、神經內科佔11.7%,96.9%的諮詢電話由護理師直接線上指導,無須進一步轉介。出院病人接受電話諮詢後,在3日再急診率為7.9%,14日再住院率為20.8%。24小時電話護理諮詢提供民眾健康問題及就醫訊息獲得之需求,對3日再急診及14日再住院的效益,建議未來前瞻性研究進一步探討。
以文找文
The purpose of this study was to understand the general situation of 24-hour telephone nursing consultation services for patients and to analyze the results of hospitalization and emergency department revisits within 3 days and readmission within 14 days. A total of 22,439 telephone nursing consultations occurred in our hospital from January to December 2016. We analyzed the data obtained from 2,938 telephone nursing consultations after excluding consultations with incomplete records. We found that of 456 of 30,970 discharged patients used the nursing consultation service. We also found that 62.8% of telephone nursing consultations occurred during the day shift and 53.5% of all callers were women. A total of 35.2% of callers was people aged 41-60 years. Moreover, 49.2% of the consultations were about medical services, 28.8% were about the outpatient department, and 16.1% were about discharge plans. Regarding medical departments, most callers asked for the orthopedic department (16.1%), followed by neurologic department (11.7%), and 96.9% of the consultations involved constructive advice from nursing staff. The percentages of emergency department revisits within 3 days and readmissions within 14 days were 7.9% and 20.8%, respectively. The results revealed that telephone nursing consultations are required to provide people with health advice and medical information. The association between the reduction of emergency department revisits within 3 days and the reduction of readmission within 14 days requires further research in the form of prospective studies.
以文找文
期刊論文
1.
謝麗鳳、莊紫雲、劉淑珍、蔡欣玲、陳美碧(20110600)。癌症病人化療期間居家護理指導及電話諮詢成效。腫瘤護理雜誌,11(1),23-35。
延伸查詢
2.
Philip, C.(2003)。Nurses on call。Nursing British Columbia,35(4),8-12。
3.
Greenberg, M. E.、Schultz, C.(2002)。Telephone nursing: Client experiences and perceptions。Nursing Economics,20(4),181-187。
4.
李建中(20141200)。以環境、過程、結果為構面探討醫療院所門診服務品質之研究--以南部某私立區域醫院為例。觀光與休閒管理期刊,2(2),139-154。
延伸查詢
5.
郭純恩、周金香、胡文龍、洪怡錂、湛智慧、羅千雅、洪裕強(20150600)。南部某醫學中心中醫門診護理衛教特性和病患滿意度研究。中醫藥雜誌,26(1),59-72。
延伸查詢
6.
酒小蕙(20161000)。門診病人就醫資訊需求及滿意度探討。健康與建築雜誌,3(3),61-67。
延伸查詢
7.
Beaver, K.、Tysver-Robinson, D.、Campbell, M.、Twomey, M.、Williamson, S.、Hindley, A.、Luker, K.(2009)。Comparing hospital and telephone follow-up after treatment for breast cancer: Randomised equivalence trial。British Medical Journal,338,a3147。
8.
Bloom, J. R.、Stewart, S. L.、Chang, S.、You, M.(2006)。Effects of a telephone counseling intervention on sisters of young women with breast cancer。Preventive Medicine,43(5),379-384。
9.
Chang, B. L.、Mayo, A.、Omery, A.(2001)。Consumer satisfaction with tele-health advice-nursing。Medical Informatics,10(2),1435-1439。
10.
Green, B. B.、McAfee, T.、Hindmarsh, M.、Madsen, L.、Caplow, M.、Buist, D.(2002)。Effectiveness of telephone support in increasing physical activity levels in primary care patients。American Journal of Preventive Medicine,22(3),177-183。
11.
Han, H. R.、Kim, J.、Kim, K. B.、Jeong, S.、Levine, D.、Li, C.、Kim, M. T.(2010)。Implementation and success of nurse telephone counseling in linguistically isolated Korean American patients with high blood pressure。Patient Education and Counseling,80(1),130-134。
12.
Lattimer, V.、George, S.、Thompson, F.、Thomas, E.、Mullee, M.、Turnbull, J.、Glasper, A.(1998)。Safety and effectiveness of nurse telephone consultation in out of hours primary care: A randomized controlled trial。British Medical Journal,317(17),1054-1059。
其他
1.
World Health Organization(2014)。World Health Organization 2014,http://www.who.int/gho/publications/world_health statistice/2014/en。
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