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題名:Mediation Effects of Service Recovery and Avoidance on the Relationship between Corporate Reputation and Behavioral Intentions
書刊名:品質學報
作者:邱道生Ortiz, Jaime謝閺隆
作者(外文):Chiu, Tao-shengSie, Ming-long
出版日期:2019
卷期:26:3
頁次:頁186-206
主題關鍵詞:企業聲譽服務補救迴避再購意圖轉換Corporate reputationRecovery serviceAvoidanceRepurchase intentionSwitch
原始連結:連回原系統網址new window
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