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| 19. | Abdallah, A. B.(2013)。The influence of "soft" and "hard" total quality management (TQM) practices on total productive maintenance (TPM) in Jordanian manufacturing companies。International Journal of Business and Management，8(21)，1-13。 |
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| 21. | Al-Khalili, A.、Subari, K.(2013)。Understanding the linkage between soft and hard total quality management: evidence from Malaysian manufacturing industries。Jordan Journal of Mechanical and Industrial Engineering，7(1)，57-65。 |
| 22. | Bai, C.、Sarkis, J.(2013)。A grey-based DEMATEL model for evaluating business process management critical success factors。International Journal of Production Economics，146(1)，281-292。 |
| 23. | Garcia, I.(2011)。Knowledge management, soft TQM and hard TQM, and organizational performance。International Forum，14(1)，70-85。 |
| 24. | Habtoor, Nasser(2016)。Influence of human factors on organisational performance: Quality improvement practices as a mediator variable。International Journal of Productivity and Performance Management，65(4)，460-484。 |
| 25. | Hidayanto, A. N.、Abednego, N.、Aminah, S.、Sucahyo, Y. G.(2015)。Analysis of cloud adoption determinants by using BOCR analysis and DEMATEL。International Journal of Business Information Systems，18(2)，221-248。 |
| 26. | Idris, M. A.、Zairi, M.(2006)。Sustaining TQM: a synthesis of literature and proposed research framework。Total Quality Management & Business Excellence，17(9)，1245-1260。 |
| 27. | Imeri, S.、Kekäle, T.、Takala, J.、Liu, Y.(2014)。Understanding the impact of "hard" and "soft" elements of TQM in South-East European firms。Management and Production Engineering Review，5(3)，9-13。 |
| 28. | Khanam, S.、Siddiqui, J.、Talib, F.(2016)。A DEMATEL approach for prioritizing the TQM enablers and IT resources in the Indian ICT industry。International Journal of Applied Management Sciences and Engineering，3(1)，11-29。 |
| 29. | Lee, Y.-C.、Wu, C.-H.(2014)。A duo-theme DEMATEL approach for exploring the driving factors of online luxury goods sales: e-retailers' perceptions。Journal of Information and Optimization Sciences，35(2)，177-202。 |
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| 32. | Modgil, S.、Sharma, S.(2017)。Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry。International Journal of Productivity and Quality Management，20(4)，513-533。 |
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| 39. | Sun, C.-C.(2015)。Identifying critical success factors in EDA industry using DEMATEL method。International Journal of Computational Intelligence Systems，8(2)，208-218。 |
| 40. | Tsai, S.-B.、Zhou, J.、Gao, Y.、Wang, J.、Li, G.、Zheng, Y.(2017)。Combining FMEA with DEMATEL models to solve production process problems。PLoS ONE，12(8)。 |
| 41. | Wu, L.、Zhang, Q.、Shan, L.、Chen, Z.(2013)。Identifying critical factors influencing the use of additives by food enterprises in China。Food Control，31(2)，425-432。 |
| 42. | Zhang, P.-k.、Luo, F.(2017)。Influencing factors of runway incursion risk and their interaction mechanism based on DEMATEL-ISM。Tehnički Vjesnik，24(6)，1853-1861。 |
| 43. | Büyüközkan, Gülçin、Güleryüz, Sezin(2016)。An integrated DEMATEL-ANP approach for renewable energy resources selection in Turkey。International journal of production economics，182，182-435。 |
| 44. | Ho, L.-H.、Feng, S.-Y.、Lee, Y.-C.、Yen, T.-M.(2012)。Using modified IPA to evaluate supplier's performance: Multiple regression analysis and DEMATEL approach。Expert Systems with Applications，39(8)，7102-7109。 |
| 45. | Horng, Jeou-Shyan、Liu, Chih-Hsing、Chou, Sheng-Fang、Tsai, Chang-Yen(2013)。Creativity as a critical criterion for future restaurant space design: Developing a novel model with DEMATEL application。International Journal of Hospitality Management，33，96-105。 |
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