In recent years, besides operating physical channels, many supermarket operators have added virtual channels to provide consumers with more convenient shopping channels. They let consumers take social media to close their same goal, and through service innovation and other methods to attract consumers’ attention. They gain the trust and recognition of the brand and affect consumers’ purchase intentions and the ability to make informed decisions. This research aims to explore the virtual channels, physical channels, community participation, service innovation, brand recognition, and brand trust on purchase intention through the Stimulus-Organism-Response model. After the completion of the questionnaire, Consumers who used to spend in XX supermarket as a research object, and the online questionnaire is tested by a convenient sampling method;Total issued 349 questionnaires, and 304 valid questionnaires returned. The effective return rate was 87%. Data was analyzed by using SPSS 21.0 and Smart PLS 2.0 software. The study found the following results: 1. physical channels and community involvement have a positive and significant impact on brand identity; 2. physical channels and service innovation have a positive and significant impact on brand trust; 3. brand identity and brand trust have a positive and significant impact on purchase intention. Based on the research results, this study proposes recommendations as a reference for future supermarkets.