|
參考文獻 一 、中文部份 丁 誌 魰 、 郭 芳 如 、 張 宇 琳 (2017)。 以 詮 釋 結 構 模 型 探 討 旅 遊 目 的 地 意 象 及 體 驗 價 值 因 果 脈 絡 關 係 - 以 台 南 市 為 例 。 環 境 管 理 研 究 , 18(2), 49-62。 王 麗 幸 、 謝 玲 芬 (2009)。 結 合 ISM 與 ANP 建 構 知 識 管 理 系 統 評 估 模 式 。 管 理 與 系 統 , 16(2), 219-241。 何 映 霖 (2020)。結 合 灰 色 系 統 理 論 和 粗 糙 集 的 決 策 模 型 於 教 育 測 驗 中 之 應 用 。 國 立 臺 中 教 育 大 學 教 育 資 訊 與 測 驗 統 計 研 究 所 博 士 論 文 。 林 汝 黛 、 李 靜 、 謝 文 英 (2020)。 大 學 線 上 音 樂 教 學 學 習 行 為 之 影 響 因 素 。 技 職 教 育 學 刊 , 5, 128-157。 高 嘉 仁 、 楊 宗 璟 (2017)。 遊 覽 車 駕 駛 人 職 能 模 式 之 建 構 與 分 析 。 106 年 道 路 交 通 安 全 與 執 法 研 討 會 , 515-530。 陳 文 亮 、 蔡 承 諠 (2013)。 應 用 詮 釋 結 構 模 式 探 討 產 品 設 計 顧 客 需 求 結 構 分 析 。 設 計 與 環 境 , 14, 1-16。 徐偉陵 (2014) 。 原 住 民 部 落 自 然 人 文 生 態 景 觀 區 規 劃 之 研 究 。 中 華 大 學 土 木 工 程 學 系 博 士 班 博 士 論 文 。 海關進出口統計 (2021) 。 https://portal.sw.nat.gov.tw/APGA/GA11 153 二、英文部份 Allen, K. & Finkle,T. (1995). Service Quality and the Congruency of Employee Perceptions and Customer Expectations. The Case of an Electric Utility, Psychology and Marketing , 12(7), 637 -646. Andersson, P., Aronsson, H., & Stoha gen, N.G. (1989). Measuring logistical performance. Engineering Costs and Production Economics, 17, 253-262. Anderson, R.D., Jerman, R.E. , & Crum, M.R. (1998). Quality management influences on logistics performance . Transportation Research Part E: Logistic s and Transportation Review, 34(2), 137-148. Arcade, J., God et, M., Meunier, F., & Roube lat, F. (1999). Structural analysis with the MICMAC method & Actor's strategy with MACTOR method. Futures Research Methodology, American Council for the United Nations University : The Millennium Project, 1-69. Attri, R., Grover, S., Dev, N., & Kumar, D., (2013). Analysis of barriers of total productive maintenance (TPM). International Journal of System Assurance 154 Engineering & Management , 4(4), 365-377. Ben Mabrouk N. (20 20). Ana lysis of Critical Factors Influencing the Supply Cha in Performance of Small and Medium Enterprises. Journal of Advanced Manufacturing Systems, 19 (4), 1–17. Bienstock, C.C., Mentzer, J.T., & Bird, M.M. ( 1997). Measuring physical distribution service quality. Journal of the Academy of Marketing Science , 25(1), 31-44. Bitner, M.J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing , 54, 69-82. Brady, M.K. & Cronin Jr., J.J. (2001). So me New Thoughts on Conceptualizing Perceived Service Quality : A Hierarchical Approach. Journal of Marketing , 65(3), 34-49. Bouzon, M., Govindan, K., & Rodriguez, C.M.T. (2015). Reducing the extraction of minerals: Reverse logistics in the machinery manufac turing industry sector in Brazil using ISM approach. Resourc es Policy , 46, 27-36. Bowersox, D.J. & Closs, D.J. (1996). Logistical 155 management – the integrated supply chain process. McGraw-Hill, Singapore. Carrillat, F.A., Jaramillo, F., & Mulki, J.P. (2007). The validity of the SERVQUAL and SERVPERF scales: A meta- analytic view of 17 years of research across five continents. International Journal of Service Industry Management, 18(5), 472 -490. Chang, C.C., Ye, K.D., Hsaio, D.H., Lin, C.H., & Cheng, Y.H. (2014). Discussing the Coordination Barriers between Divisions o f Free Port Zone in Taiwan. Maritime Quarterly , 23(1), 69 -85. Chapman, R.L., Soosay, C. , & Kandampully, J. (2003). Innovation in logistics services and the new business model. International Journa l of Physical Distribution and Logistics Management , 33(7), 630-650. Chen, C.W. (2011). Primary Study of Design Approach of Attractiveness Survey Applying Structural Methods. Design Journal Shih Chien University,5 , 9-24. Chen, J, He, Y.B., & Jin, X. (2008). A Study on the Factors that Influence the Fitness between Technology Strategy and Corporate Strategy. International Journal of Innovation and Technology Management , 5(1):81 -103. 156 Chen, S.H. & Hsieh, C.H. (1999). Ranking generalized fuzzy number with graded mean int egration representation. Proceedings of the Englis h International Conference of Fuzzy Sets and Systems Association World Congress, 2, 551 -555. Chiu, R.H., Lirn, T.C., Li, C.Y., Lu, B.Y., & Shang, K.C. (2011) An Evaluation of Free Trade Port Zone in Taiwan. The Asian Journal of Shipping and Logistics, 27(3), 423-446. Cronin, J.J. Jr., & Taylor, S.A. (1992). Measuring service quality: A re - examination and extension. Journal of Marketing, 56(3), 55 -68. Crossby, P.B. (1979). Quality Is Free: The Art o f Making Quality Certain. New York: McGraw-Hill. Cuadrado, M., Frasquet, M., & Cervera, A. (2004). Benchmarking the Port Services: A Customer Oriented Proposal. Benchmarking: An International Journal , 11(3), 320-330. Dabholkar, P.A., Shepherd, C.D., & Thor pe, D.I. (2000). A Comprehensive Framework for Service Quali ty: An Investigation of Critical Conceptual and Measurement Issues through a Longitudinal Study. Journal of 157 Retailing, 76(2), 139 -173. Dabholkar, P.A., Thorpe, D.I., & Rentz, J.O. (1996). Measure of servi ce quality for retail stores: Scale development and validation. Journal of the Academy of Marketing Science , 24(1), 3 -16. Das, A., Kumar, V., & Saha, G.C. (2010). Retail service quality in context of CIS countries. International Journal of Quality & Reliability Management, 27(6), 658-683. Duperrin, J.C., & Godet, M. (1973). Méthode de Hiérarchisation des Éléments d’un Système: Essai de Prospective du Système de l’Énergie Nucléaire dans Son Contexte Societal. Gif-sur-Yvette: Paris, France . Deshmukh, S. G., & Mandal, A. (1994). Vendor selection using Interpretive Structural Modelling (ISM). International Journal of Operations & Production Management, 14(6), 52-59. Dubey, R., & Ali, S.S. (2014). Identification of flexible manufacturing system dimensions and the ir interrelationship using interpretive structural modelling and Fuzzy MICMAC an alysis. Global Journal of Flexible Systems Management, 15(2), 158 131-143. Dubey, R., Gunasekaran, A., Papadopoulos, T., Childe, S.J., Shibin, K.T., & Wamba, S.F. (2016). Sustainable supply chain management: framework and further research directions. Journal o f Cleaner Production, 1-12. Duperrin, J.C. & Godet, M. (1973). Méthode de hiérarchisation des éléments d'un système: essai de prospective du système de l'énergie nucléa ire dans son contexte sociétal. Rapport economique du CEA, R-4541, France. Ekici, Ş. Ö., Kabak, Ö ., & Ü lengin, F. (2016). Linking to compete: Logistics and global competitiveness interaction. Transport Policy , 48: 117 -128. Fabbe -Costes, N., Jahre, M. , & Roussat, C. (2008). Supply chain integration: the role of logistics service providers. Int ernational Journal of Productivity and Performance Management , 58(1), 71-91. Farris, D. R., & Sage, A.P. (1975). On the use of interpretive structural modeling for wort h assessment. Computers & Electrical Engineering . 2 (2-3), 149-174. Filbey P. (2015), Smart port logistic, Consultant T-Systems, 159 http://www.itssa.org/wp- content/uploads/2015/06/Filbe yITSAppli cationsinthePortEnvironmentWorkshopTSyst ems.pdf. Foster. T.A. (1979). What’s important in a port?. Chilton’s Distribution Worldwide , 78(1), 32 -36. Gajewska, T., Zimon, D., Kaczor, G. & Madzík, P. (2020). The impact of the level of customer satisfaction on the quality of e - commerce s ervices. International Journal of Productivity and Performance Management , 69(4), 666-684. Garvin, D.A. (1984). What Does Product Quality Really Mean?. Sloan Management Review, 26, 25-43. Gray, E.R. & Smeltzer, L.R. (1989). Management: The Competitive Edge . New York: Macmillan. Gronroos, C. (1982). Customer loyalty: How to keep it . Simon and Schuster Inc. Gronroos, C. (1984). A Service Quality Model and Its Marketing Imp lications. European Journal of Marketing , 18(4), 36 -44. Ha, M.S. (2003). A Comparison of Service Quality at Major Container Ports: Implications for Korean Ports. Journal of Transport Geography , 11(2), 131 -137. 160 Haleem, A., Sushil, Qadri, M. A., & Kumar, S. (2012). Analysis of critical success factors of world - class manufacturing practices: an application of interpretative structural modelling and interpretative ranking process. Production Planning & Control, 23(10-11), 722-734. Hu, H.Y., Shao, I., Chiu, & Ye n, T.M., (2009). Modified IPA for Order-Winner Criteria impr ovement: a MICMAC approach. Journal of Applied Sciences, 9(21), 3792-3803. Hu, K.C., Lee, P.T.W., & Chiu, C.W. (2011). Applying Kano’s Model and Importance -performance Analysis to Explore the Service Quality of Major Container Ports in Asia. Journal of the Chinese Institute of Transportation, 23(1),129-164. Huang, Y.K. & Feng, C.M. (2007). Modeling the determinants of logistics service quality on retailing delivery service for online shopping. Wireless Communications, Networking and Mobile Computing Internal Conference , Shanghai China . Ibrahim, S., & Ben Mabrouk, N. (2021). Integrated ISM-Fuzzy MICMAC approach based factor analysis on 161 the implementation of safety program in construction industry. De cision Sci ence Letters, 10 , 139-150. Ja in, V., & Raj, T. (2015). Modeling and analysis o f FMS flexibility factors by TISM and fuzzy MICMAC. International Journal of System Assurance Engineering and Management, 6 (3), 350-371. Jia, P., Diabat, A., & Mathiyaz hagan, K. (2015). Analyzing the SSCM practices in the mining and mineral industry by ISM approach. Resources Policy , 46, 76-85. Janes, F. (1988). Interpretive structural modelling: a methodology for structuring complex issues. Transactions of the Institute of Measur ement and Control, 10 (3), 145-154. Juran, J.M. (19 74). Quality Control Handboo k. New York: McGraw-Hill Book Co. pp2 -9. Kafel, P. & Sikora, T. (2014). The level of management maturity in the polish food sector and its relation to financial performance. Total Quality Management & Business Excellence , 25(5-6), 650-663. Kang, G.D. & James, J. (2004). Service quality dimensions: an examination of Gronroos’s service quality model. Managing Service Quality , 14(4), 266 -277. 162 Kanungo, S., Duda, S., & Sriniv as, Y. (1999). A structured model for evaluating information systems effectiveness. Behavioral Science , 16(6), 495-518. Katiyar, R., Barua, M.K., & Meena, P.L. (2017). Analysing the interactions among the barriers of supply chain performance measurement: An ISM and Fuzzy MICMAC approach. Global Business Review, 19(1), 48-68. Kaul, S. (2007). Measuring retail service quality: Examining applicability of international research perspectives in India. Vikalpa: The Journal for Decision Makers, 32(Jan), 15-26. Keillor, B.D., Hult, G.T.M., & Kandemir, D. (2004). A study of the service encounter in eight countries. Journal of International Marketing , 12(1), 9-35. Klir, G.J. & Yuan, B. (1995). Fuzzy sets and fuzzy logic: Theory and Application, Prentice -Hall. Kilibarda, M., Nikolicic, S., & Andrejic, M. (2016). Measurement of logistics service quality in freight forwarding companies: A case study of Serbian market. The International Journal of Logistics Management , 27(3), 770 -794. 163 Kim, S., & Jin, B. (2002). Validating the retail service quality scale for US and Korean customers of discount stores: An expl oratory study. Journal of Services Marketing , 16(3), 223 -237. Ko, Y.J., & Pastore, D.L. (2005). A Hierarchical Model of Service Quality for the Recreational Sport Industry. Sport Marketing Quarterly , 14(2), 84 -97. Kolanović, I., Dundović, C., & Jugović, A. (2011). Customer-based port service quality model. Promet-Traffic & Transportation, 23(6), 495 –502. https://doi.org/10.7307/ptt.v23i6.184 . Kuo, Y.W. & Hsieh, C.H. (201 9). Effe cts of Service Recovery after Service Failure in Onl ine Shopping Logistics. Journal of Quality , 26(1), 23 -41. Le, D. N., Nguyen, H.T., & Truong, P.H. (2020). Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam. The Asian Journal of Shipping and Logistics, 36, 89-103. Le e, P.T. & Hu, K.C. (2012). Evaluation of the service quality of container ports by importan ce -performance analysis. International Journal of Shipping and Transport Logistics, 4(3), 197 -211. 164 Lee, Y.C., Chao, Y.H., & Lin, S.B. (2010). Structural approach to design user interface. Computers in Industry , 61(7), 613-623. Leviit, T. (1972). Production -line Approach to Service. Harvard Business Review, 50, 41 -52. Lewis, R.C. & Booms, B.H. (1983). The Mark eting aspe cts of quality in emerging perspectives on service marketing association. Journal of Marketing , 47(1), 99-107. Liang, G.S., Ding, J.F., & Chang, R.E. (2009). Evaluating Key Capabilities for International Port Logistics Centers: The Application of Fuzzy MCDM. Maritime Quarterly , 18(4), 19 -44. Liang, L.W., Lee, T.T., & Huang, B.Y. (2010). Investigation of Merging and Acquisition of Taiwanese Banks - Application of the Fuzzy Delphi Method. Journal of Financial Studies, 11(4), 31 -65. Lin, L.Z., & Yeh, H.R. (2013). Analysis of tour values to develop enablers using an interpretive hierarch y-based model in Taiwan. Tourism Management, 34(1), 133-144. Lin, D.L. & Lin, B. (2012). A study on Strategies of 165 Development for Free Trade Port Zone in Taichung Port. Journal of Taiwan Maritime Safety and Security Studies, 6(3), 1-17. Lovelock, C.H. (199 6). Service Marketing . New Jersey: Prentice Hall. Lu, C.S. & Yang, C.C. (2006). Evaluating Key Logistics Capabilities for International Distribution Center in Taiwan. Transportation Journal, 45(4), 9 -27. Mandal, A. & Deshmukh, S.G. (1994). Vendor selection using interpretive structural modelling (ISM). International Journal of Operations & Production Management, 14(6), 52-59. Martinez Garcia, J.A., & Martinez Caro, L. (2 010). Rethinking perceived service quality: An alternative t o hierarchical and multidime nsional models. Total Quality Management & Business Excellence , 21(1), 93-118. McDougall, G.H.G., & Levesque, T. (1995). A revised view of service quality dimensions: An empiri ca l investigation. Journal of Professional Services Marketing , 11(1), 189-209. Mentzer, J.T., Flint, D.J. & Kent, J.L. (1999). Developing a 166 logistics service quality scale . Journal of Business Logistics, 20(1), 9-32. Mentzer, J.T., Flint, D.J. & Hu nt, G.T.M. (2001). Logistics service quality as segment- customized process. Journal of Marketing, 65(4), 82 -104. Mishra, N., Singh, A., Rana, N.P., & Dwivedi, Y.K. (2017). Interpretive structural modelling and fuzzy MICMAC approaches for customer centric b eef supply chain: application of a big data technique . Production Planning & Control, 28 (11-12), 945-963. Mulatu, A. (2016). On the concept of ’competitiveness’ and its usefulness for policy. Structural Change and Economic Dynamics, 36: 50-62. Pantouvakis, A. (2006). Port-service Quality Dimensions and Passenger Profiles: An Exploratory Exami nation and Analysis. Maritime Economics and Logistics, 8(4), 402-418. Pantouvakis, A. & Dimas, A. (2013). The role of corporate agility and perceived price on the servi ce quality customer satisfaction link: Some preliminary evid ence from the port industry. International Journal of Shipping and Transport Logistics, 5(4/5), 412 -431. 167 Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A Conceptual Model of Service Qualit y and its Implications for Future Research. Journal of Marke ting, 49, 41-50. Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). SERVQUAL: A Multiple -item Scale for Measuring Customer Perceptions of Service Quality. Journal of Retailing, 64(2), 12 -40. Pariseau, S.E. & McDaniel, J.R. (1997). Assessing Service Qua lity in Schools of Business. International Journal of Quality and Reliability Management , 14(3), 204-218. Pekkaya, M., Imamoglu, O.P., & Koca, H. (2019). Evaluation of healthcare service quality v ia Servqua l scale: An application on a hospital. International Journal of Healthcare Management, 12(4), 340 -347. Perreault, W.D. & Russ, F.A. (1974). Physics Distribution Service: A Neglected Aspect of Marketing Management. MSU Business Topics, 22, 37-45. Perreault, W.D. & Russ, F.A. (1976). Physical distribution service in industrial purchas e decisions. Journal of marketing , 40(2), 3-10. 168 Polyakova, O. & Mirza, M. (2015). Perceived service quality models: are they still relevant? The Marketing Review, 15 (1), 59-82. Quester, P.G., & Romanniuk, S. (1997). Service qua lity in the Australian advertising industry: A methodological study. The Journal of Services Marketing , 11(3), 180-192. Qureshi, M.N., Kumar, D., & Kumar, P. (2008). An integrated model to identif y and cl assify the key criteria and their role in the assessment of 3PL services provide rs. Asia Pacific Journal of Marketing and Logistics, 20 (2), 227-249 Raj, T., 2012. Modelling the factors affecting flexibility in FMS. International Journal of Industri al & Systems Engineering , 11(4), 350-374. Ravi, V., Shankar, R., & Tiwari, M. K. (2005). Productivity improvement of a computer hardware supply chain. International Journal of Productivity and Performance Management , 54(4), 239 -255. Reeves, C.A. & Bednar, D.A. (1994). Defining Quality: Alternatives and Implications. The Academy of Management Review, 19(3), 419-445. 169 Regan, W.J. (1963). The Service Revolution. Journal of Marketing , 27, 57-62. Rust, R.T., & Oliver, R.L. (1994). Service Quality: Insights and Managerial Implications from the Frontier. In R.T. Rust & R.L. Oliver (Eds.). Service Quality: New Directions in Theory and Practice (pp. 1-19). Thousand Oaks, CA: Sage Publications. Sakyi, D. (2020). A comparative analysis of service quality among ECOWAS se aports. Transportation Research Interdisciplinary Perspectiv es, 6, 1-10. Sage, A. P. (19 77). Methodology for large -scale systems. McGraw-Hill, New York. Sass er, W.E., Olsen R.P. & Wyckoff, D.D. (1978). Management of Service Operations: Text and Cases. Boston: Allyn and Bacon. Saaty, T.L. (1996). Decision making with dependence and feedback: The analytic network process. Pittsburgh, PA: RWS Publication. Saaty, T.L. (2006). Rank from comparisions and from ratings in the analytic network hierarchy/processes. European Journal of Operational Research , 168(2), 557-570. Sharma, A., Grewal, D., & Levy. M. (1995). The Customer 170 satisfaction/Logistics Interface. Journal of Business Logistics, 16(2), 1 -21. Shiau, T.A., Lin, L.M., Ding, J.F., & Chou, C.C. (2011). Hub Loc ation Se le ction of Third-party Logistics Service on Multiple Countries Consolidations fo r Ocean Freight Forwarders by Using Fuzzy Multiple Criteria Decision-making (MCDM) Approach. International Journal of the Physical Sciences, 6(19), 4548 -4557. Song, D.W. & Yeo, K.I. (2004). A Competitive Analysis of Chinese Cont ainer Ports Using the Analytic Hierarchy Process. Maritime Economics and Logistics, 6, 34-52. Thai, V.V. (2016). The impact of port service quality on customer satisfaction: the case of Singapore. Maritime Economics and Logistics, 18(4), 458 -475. Thomas, S. J. (1999). Designing surve ys that work! A step-by -step guide . Corwin Press, Inc. Sage Publications. Ugboma, C., Ibe , C., & Ogwude , I.C. (2004). Service Quality Measurements in Ports of a Develop ing Economic: Nigerian Port Survey. Managing Service Quality , 14(6), 487 -495. Ugboma, C., Ogwude, I.C., Ugboma , O., & Nnadi, K. (2007). 171 Service Quality and Satisfaction Measurements in Ports: An Exploration. Maritime Policy and Management, 34(4), 331 -346. Van Der Vorst, J.G., Tromp, S.O. , & Zee, D.J.V.D. (2009). Simulation modelling for food supply chain redesign; integrated decision making on product quality, sustainability and logistics. International Journal of Production Research, 47(23), 6611-6631. Vu, T.P., Grant, D.B., & Menachof, D.A. (2020). Exploring logistics service quality in Hai Phong, Vietnam. The Asian Journal of Shipping and Logistics, 36, 54-64. Wagner, W.B. & Frankel, R. (2000). Quality carriers: Critical link in supply chain relationship development. International Journal of Logistics: Research and Applications, 3(3), 245-257. Wakefield, R.L. (2001). Service Quality. The Cap Journal, 71(8), 58-60. Warfield, J. N. (1974). Developing interconnection matrices in structural modeling. IEEE Transactions on Systems Man & Cybernetics, SMC-4(1), 81-87. Warfield, J. N. (1976). Societal systems: Planning, policy, and complexity : John Wiley & Sons. 172 Winkelmans, W. (2002). Strategic Seaport Planning: in Search of Core Competency and Competitive Advantage . Ports and Harbors, 47(3), 17 -21. Woo, S.H., Pettit, S., & Beresford, A.K.C. (2011). Po rt Evolution and Performance in Changing Logistics Environments. Maritime Economics and Logistics, 13(3), 250 -277. Wu, C.H., Li, J., Lin, T.J., Chang, T.L., & Lin, C.T. (2019). Decisive Factors Affecting Learners’ Learning Behaviour and Outcomes on the On -line Music Teaching. Journal of Management and Information , 24, 35-76. Yang, Y.H., Huy, Y.V., Leung, L.C. , & Chen, G. (2010). An analytic network process approach to t he selection of logistics service providers for air cargo . The Journal of the Operational Research Society , 61(9), 1365-1376. Ye, K.D., Lu, H.A., Su, L.L., & Chu, C.M. (2016). Apply Quality Function Deployment to Improve Free Trade Zone Policy in Taiwan. Maritime Quarterly , 25(4), 45-62. Yeh, T.M., Pai, F.Y. , & Peng, S.L. (2017). Using fuzzy 173 multi- criteria decision analysis to analyze the f actors a ffecting the junior high school a rt-talented c lassed teachers’ job stress. Journal of Management Practices and Principl es, 11(2), 1-26. Yeo, G.T., Thai, V.V., & Roh, S.Y. (2015). An Analysis of Port Service Quality and Customer Satisfaction: The Case of Korean Container Port. The Asian Journal of Shipping and Logistics, 31(4), 437-447. Zaibaf, M., Taherikia, F., & Fakharian, M. (2013). Effect of Perceived Service Quality on Customer Satisfaction in Hospitality Industry: Gronroos’ Service Quality Model Development. Journal of Hospitality Marketing & Management, 22(5), 490 -504
|