|
一、中文部分 小林規威(1980),日本の多国籍企業:国際比較の視点からの研究 中央経済社。 日本貿易振興機構(JETRO)(2021),世界と日本の貿易投資統計,日本:著者發行。 日本經濟產業省貿易經濟協力局 (2021),外資系企業動向調査,日本:著者發行。 日本經濟產業省(2021),第51回 海外事業活動基本調查概要,2020年度(令和2年度)實績,大臣官房調査統計グループ企業統計室。 古御呈(2015),異文化管理對企業倫理與員工士氣關係之干擾影響-英美日在台灣子公司之比較研究,中國文化大學國際企業管理研究所未出版之博士論文。 江夏健一(2014),グローバル時代の企業経営を考える,高崎経済大学論集,56(4),113-117。 池田大作(1996),美國哥倫比亞大學的演講:探討「全球公民」的教育,聖教新聞(3 版)。 池田大作(2006),邁向新新民眾時代的和平大道,和平倡言。 池田大作(2009),人道競爭—歷史的新潮流,和平倡言。 池田大作(2010),邁向新的價值創造時代,2010 年「SGI 日」紀念和平倡言。 池田大作,張鏡湖(2010),教育、文化與王道,劉焜輝、陳鵬仁譯,台北:正因文化事業有限公司。 池田大作(2012),建設維護生命尊嚴凱歌,和平倡言。 池田大作(2014),PEACE PROPOSAL 2014 地球革命へ価値創造 の万波を,第 39 回「SGI の日」記念提言,創価学会。 池田大作(2016),萬人的尊嚴—邁向和平的大道,2016「SGI 日」紀念和平倡言。 林彩梅(2009),企業倫理、和平共生對企業全球化發展之重要性, 多國籍企業學術研討會論文集,台北:中國文化大學。 林彩梅(2012),多國籍企業論(7版),台北:五南圖書出版股份有限公司。 林彩梅(2014),全球企業與員工士氣,第十屆多國籍企業國際學術研討會論文集,台北:中國文化大學。 林彩梅(2020),多國籍企業經營策略(初版),台北:五南圖書出版股份有限公司。 林彩梅,周建亨,許重博(2020),異文化管理與員工士氣之關係兼論倫理教育訓練之干擾效果—以美、日、台對大陸投資異文化管理之實證研究,多國籍企業管理評論,14(2),101-122。 林彩梅,戴惟天(2020),企業社會責任對異文化管理與公司經營績效關係之干擾效果,多國籍企業管理評論,14(2),149-168。 吳青松(1999),國際企業管理—理論與實務,台北:智勝出版社。 戴惟天(2022),異文化管理與顧客滿意度之關係兼論組織承諾中介效果與倫理教育訓練之干擾效果,中國文化大學國際企業管理研究所未出版之博士論文。
二、英文部分 Abbott, J. (2003). Does employee satisfaction matter? A study to de-termine whether low employee morale affects customer satis-faction and profits in the business‐to‐business sector. Journal of Communication Management, 7(4), 333-339. Ahn, J., Lee, S., & Yun, S. (2018). Leaders’ Core Self-evaluation, Ethical Leadership, and Employees’ Job Performance: The Moderating Role of Employees’ Exchange Ideology. Journal of Business Ethics, 148(2), 457-470. Al Doghan, M. A., Bhatti, M. A., & Juhari, A. S. (2019). Do Psycho-logical Diversity Climate, HRM Practices, and Personality Traits (Big Five) Influence Multicultural Workforce Job Satis-faction and Performance? Current Scenario, Literature Gap, and Future Research Directions. SAGE Open, 9(2), 1-14. Anderson, E. W., Fornell, C., & Mazvancheryl, S. K. (2004). Cus-tomer Satisfaction and Shareholder Value. Journal of Market-ing, 68(4), 172-185. Argyle, M., Henderson, M., Bond, M., Iizuka, Y., & Contarello, A. (1986). Cross-Cultural Variations in Relationship Rules. Inter-national Journal of Psychology, 21(1-4), 287-315. Baehr, M. E., & Renck, R. (1958). The Definition and Measurement of Employee Morale. Administrative Science Quarterly, 3(2), 157-184. Banik, D., & Lin, K. (2019). Business and morals: Corporate strate-gies for sustainable development in China. Business and Poli-tics, 21(4), 514-539. Banker, R. D., Potter, G., & Srinivasan, D. (2000). An empirical in-vestigation of an incentive plan that includes nonfinancial per-formance measures. The Accounting Review, 75(1), 65-92. Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator varia-ble distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. Baruch, Y. (2001). Employability: A substitute for loyalty? Human Resource Development International, 4(4), 543-566. Black, J. S. (1988). Work role transitions: A study of American ex-patriate managers in Japan. Journal of International Business Studies, 19(2), 277-294. Black, J. S., Gregersen, H. B., & Mendenhall, M. E. (1992). Toward a theoretical framework of repatriation adjustment. Journal of International Business Studies, 23(4), 737-760. Black, J. S., & Porter, L. W. (1991). Managerial behaviors and job performance: A successful manager in Los Angeles may not succeed in Hong Kong. Journal of International Business Studies, 22(1), 99-113. Brayfield, A. H., & Rothe, H. F. (1951). An index of job satisfaction. Journal of Applied Psychology, 35(5), 307-311. Breza, E., Kaur, S., & Shamdasani, Y. (2018). The morale effects of pay inequality. The Quarterly Journal of Economics, 133(2), 611-663. Campbell, J. P., Dunnette, M. D., Arvey, R. D., & Hellervik, L. V. (1973). The development and evaluation of behaviorally based rating scales. Journal of Applied Psychology, 57(1), 15-22. Carlisle, H. M. (1976). Management: Concepts and Situations. Chi-cago: Science Research Associates. Cooper, B., Wang, J., Bartram, T., & Cooke, F. L. (2019). Well‐being‐oriented human resource management practices and employee performance in the Chinese banking sector: The role of social climate and resilience. Human Resource Management, 58(1), 85-97. Cooper, C. L. (2018). Managerial, occupational and organizational stress research. Hampshire, United Kingdom: Ashgate. Coviello, D., Deserranno, E., & Persico, N. (2022). Minimum wage and individual worker productivity: Evidence from a large US retailer. Journal of Political Economy, 130(9), 2315-2360. Coviello, N. E., Brodie, R. J., & Munro, H. J. (2000). An investigation of marketing practice by firm size. Journal of Business Ventur-ing, 15(5-6), 523-545. Cox, T. H., & Blake, S. (1991). Managing cultural diversity: Implica-tions for organizational competitiveness. Academy of Manage-ment Perspectives, 5(3), 45-56. Cox, T. H., Lobel, S. A., & McLeod, P. L. (1991). Effects of ethnic group cultural differences on cooperative and competitive be-havior on a group task. Academy of Management Journal, 34(4), 827-847. Cullen, J. B., & Parboteeah, K. P. (2008). Multinational management: A strategic approach. Thomson/South-Western Pub. Daub, C., & Ergenzinger, R. (2005). Enabling sustainable manage-ment through a new multi‐disciplinary concept of customer sat-isfaction. European Journal of Marketing, 39(9/10), 998-1012. Deming, W. E. (1993). The New Economics for Industry, Government and Education. Boston, Ma: MIT Press. Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting em-ployee performance: An empirical approach. International Journal of Productivity and Performance Management, 68(1), 171-193. Dosdall, H., & Rom-Jensen, B. Z. (2017). Letting Lehman go: Cri-tique, social change, and the demise of Lehman Brothers. His-torical Social Research/Historische Sozialforschung, 42(3), 196-217. Dunning, J. H. (2003). Making globalization good: The moral chal-lenges of global capitalism. Oxford University Press. Ehiemere, N., Ogbuefi, J., & Awum, B. (2016). Customer satisfaction amongst users of estate surveying and valuation professional services: Does firm size matter? ATBU Journal of Environmen-tal Technology, 9(2), 72-85. Eklof, J., Podkorytova, O., & Malova, A. (2020). Linking customer satisfaction with financial performance: An empirical study of Scandinavian banks. Total Quality Management & Business Excellence, 31(15-16), 1684-1702. Elnaga, A., & Imran, A. (2013). The effect of training on employee performance. European Journal of Business and Management, 5(4), 137-147. Floyd, L. A., Xu, F., Atkins, R., & Caldwell, C. (2013). Ethical out-comes and business ethics: Toward improving business ethics education. Journal of Business Ethics, 117(4), 753-776. Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 60(4), 7-18. Gautier, A., & Pache, A. C. (2015). Research on Corporate Philan-thropy: A Review and Assessment. Journal of Business Ethics, 126(3), 343-369. George, D. (2011). SPSS for windows step by step: A simple study guide and reference, 17.0 update, 10/e. Pearson Education In-dia. Ghoshal, S., & Nohria, N. (1989). Internal differentiation within mul-tinational corporations. Strategic Management Journal, 10(4), 323-337. González-Benito, Ó., González-Benito, J., & Muñoz-Gallego, P. A. (2014). On the consequences of market orientation across var-ied environmental dynamism and competitive intensity levels. Journal of Small Business Management, 52(1), 1-21. Goodman, S. A., & Svyantek, D. J. (1999). Person–Organization Fit and Contextual Performance: Do Shared Values Matter. Jour-nal of Vocational Behavior, 55(2), 254-275. Griffith, J. (2001). Do satisfied employees satisfy customers? Sup-port‐services staff morale and satisfaction among public school administrators, students, and parents. Journal of Applied Social Psychology, 31(8), 1627-1658. Griffiths, D. E. (1959). Administrative theory. New York: Apple-ton-Century-Crofts. Gross-Schaefer, A., Trigilio, J., Negus, J., & Ro, C. S. (2000). Ethics education in the workplace: An effective tool to combat em-ployee theft. Journal of Business Ethics, 26(2), 89-100. Guan, X., & Frenkel, S. (2019). How perceptions of training impact employee performance: Evidence from two Chinese manufac-turing firms. Personnel Review, 48(1), 163-183. Gupta, A. K., & Govindarajan, V. (1994). Organizing for knowledge flows within MNCs. International Business Review, 3(4), 443-457. Hansemark, O. C., & Albinsson, M. (2004). Customer satisfaction and retention: The experiences of individual employees. Managing Service Quality: An International Journal, 14(1), 40-57. Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication Monographs, 76(4), 408-420. Hochwarter, W. A., Rosen, C. C., Jordan, S. L., Ferris, G. R., Ejaz, A., & Maher, L. P. (2020). Perceptions of organizational politics research: Past, present, and future. Journal of Management, 46(6), 879-907. Hofstede, G. (1983). The cultural relativity of organizational practices and theories. Journal of International Business Studies, 14(2), 75-89. Hofstede, G. (2011). Dimensionalizing cultures: The Hofstede model in context. Online Readings in Psychology and Culture, 2(1), 1-26. Hofstede, G., Hofstede, G. J., & Minkov, M. (2005). Cultures and organizations: Software of the mind (Vol. 2). New York: Mcgraw-hill. Hoppock, R. (1935). Job satisfaction. New York: Harper and Broth-ers. Hu, Q., Dinev, T., Hart, P., & Cooke, D. (2012). Managing employee compliance with information security policies: The critical role of top management and organizational culture. Decision Sci-ences, 43(4), 615-660. Ireland, R. D., & Hitt, M. A. (1999). Achieving and maintaining stra-tegic competitiveness in the 21st century: The role of strategic leadership. Academy of Management Perspectives, 13(1), 43-57. Ittner, C. D., & Larcker, D. F. (1998). Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of Accounting Research, 36(1), 1-35. Jarillo, J. C., & Martíanez, J. I. (1990). Different roles for subsidiaries: The case of multinational corporations in Spain. Strategic Management Journal, 11(7), 501-512. Jehanzeb, K., & Mohanty, J. (2018). Impact of employee development on job satisfaction and organizational commitment: Person–organization fit as moderator. International Journal of Training and Development, 22(3), 171-191. Jones, D. A., Newman, A., Shao, R., & Cooke, F. L. (2019). Advances in employee-focused micro-level research on corporate social responsibility: Situating new contributions within the current state of the literature. Journal of Business Ethics, 157(2), 293-302. Jucius, M. J. (1975). Personnel Management. R. D. Irwin. Katz, D., & Kahn, R. L. (1978). The Social Psychology of Organiza-tions. New York. Kim, C., Kim, S., Im, S., & Shin, C. (2003). The effect of attitude and perception on consumer complaint intentions. Journal of Con-sumer Marketing, 20(4), 352-371. Kotler, P. (1973). The major tasks of marketing management. Journal of Marketing, 37(4), 42-49. Kyoon Yoo, D., Subba Rao, S., & Hong, P. (2006). A comparative study on cultural differences and quality practices – Korea, USA, Mexico, and Taiwan. International Journal of Quality & Reliability Management, 23(6), 607-624. Lauver, K. J., & Kristof-Brown, A. (2001). Distinguishing between employees’ perceptions of person–job and person–organization fit. Journal of Vocational Behavior, 59(3), 454-470. Lenz, H. (2020). Aggressive tax avoidance by managers of multina-tional companies as a violation of their moral duty to obey the law: A Kantian rationale. Journal of Business Ethics, 165(4), 681-697. Lin, B., & Jones, C. A. (1997). Some issues in conducting customer satisfaction surveys. Journal of Marketing Practice: Applied Marketing Science, 3(1), 4-13. Locke, E. A. (1969). What is job satisfaction? Organizational Be-havior and Human Performance, 4(4), 309-336. Luo, Y. (2001). Toward a cooperative view of MNC-host government relations: Building blocks and performance implications. Journal of International Business Studies, 32(3), 401-419. Mahamad, O., & Ramayah, T. (2010). Service quality, customer satis-faction and loyalty: A test of mediation. International Business Research, 3(4), 72-80. Mano, H., & Oliver, R. L. (1993). Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. Journal of Consumer Research, 20(3), 451-466. Mayo, E. (1918). Democracy and Freedom: An Essay in Social Logic. Melbourne: Macmillan. Metwally, D., Ruiz-Palomino, P., Metwally, M., & Gartzia, L. (2019). How Ethical Leadership Shapes Employees’ Readiness to Change: The Mediating Role of an Organizational Culture of Effectiveness. Frontiers in Psychology, 10(1), 1-18. Morrison, E. W. (1994). Role definitions and organizational citizen-ship behavior: The importance of the employee’s perspective. Academy of Management Journal, 37(6), 1543-1567. Nelson, K. K., Price, R. A., & Rountree, B. R. (2008). The market re-action to Arthur Andersen’s role in the Enron scandal: Loss of reputation or confounding effects? Journal of Accounting and Economics, 46(2-3), 279-293. Nunnally, J. C. (1967). Psychometric theory. McGraw-Hill. Oliver, R. L. (1980). A cognitive model of the antecedents and con-sequences of satisfaction decisions. Journal of Marketing Re-search, 17(4), 460-469. Oliver, R. L., & Swan, J. E. (1989). Equity and disconfirmation per-ceptions as influences on merchant and product satisfaction. Journal of Consumer Research, 16(3), 372-383. Olsen, S. O. (2002). Comparative evaluation and the relationship be-tween quality, satisfaction, and repurchase loyalty. Journal of the Academy of Marketing Science, 30(3), 240-249. Ouchi, W. (1981). Theory Z: How American business can meet the Japanese challenge. Business Horizons, 24(6), 82-83. Park, S. H., & Ungson, G. R. (1997). The effect of national culture, organizational complementarity, and economic motivation on joint venture dissolution. Academy of Management Journal, 40(2), 279-307. Pattnaik, L., & Jena, L. K. (2021). Mindfulness, remote engagement and employee morale: Conceptual analysis to address the “new normal.” International Journal of Organizational Analysis, 29(4), 873-890. Petrick, J. A., & Scherer, R. F. (2003). The Enron Scandal and the Neglect of Management Integrity Capacity. American Journal of Business, 18(1), 37-50. Pfeffer, J. (1994). Competitive advantage through people. Boston: Harvard Business Publishing. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A criti-cal review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. Preacher, K. J., & Leonardelli, G. J. (2001). Calculation for the Sobel test. [Online] Available: https://quantpsy.org/sobel/sobel.htm [January 20, 2009] Sánchez-Rebull, M.-V., Rudchenko, V., & Martín, J. C. (2018). The antecedents and consequences of customer satisfaction in tour-ism: A systematic literature review. Tourism and Hospitality Management, 24(1), 151-183. Shuai, M. (2019). Lost trust and dissolved guanxi circles: A case study of a collective resignation event at Tianyuan Tea Com-pany. Chinese Journal of Sociology, 5(3), 374-406. Sikula, A. F. (1971). Values and value systems: Importance and rela-tionship to managerial and organizational behavior. The Jour-nal of Psychology, 78(2), 277-286. Sobel, M. E. (1982). Asymptotic confidence intervals for indirect ef-fects in structural equation models. Sociological Methodology, 13, 290-312. Suchánek, P., Richter, J., & Králová, M. (2015). Customer satisfac-tion, product quality and performance of companies. Review of Economic Perspectives, 14(4), 329-344. Swedberg, R. (2010). The structure of confidence and the collapse of Lehman Brothers. In Markets on trial: The economic sociology of the US financial crisis: Part A. Emerald Group Publishing Limited. Tam, J. L. (2004). Customer satisfaction, service quality and per-ceived value: An integrative model. Journal of Marketing Management, 20(7-8), 897-917. Taylor, F. W. (1911). The principles of scientific management. New York: Harper & brothers. Teraji, S. (2009). A model of corporate social performance: Social satisfaction and moral conduct. The Journal of So-cio-Economics, 38(6), 926-934. Thomas, D. C., & Peterson, M. F. (2016). Cross-cultural manage-ment: Essential concepts. Thousand Oaks, LA: Sage Publica-tions. Tung, R. L. (1982). Selection and training procedures of US, Europe-an, and Japanese multinationals. California Management Re-view, 25(1), 57-71. Ueda, K. (2019). Management of Cross-Cultural Risk in Business: How should Japanese companies manage ASEAN workers? Journal of Senshu Business Review, 50(2), 1-14. van Dick, R., Ciampa, V., & Liang, S. (2018). Shared identity in or-ganizational stress and change. Shared Reality, 23, 20-25. Vinson, D. E., Scott, J. E., & Lamont, L. M. (1977). The role of per-sonal values in marketing and consumer behavior. Journal of Marketing, 41(2), 44-50. Vranesevic, T., Vignali, C., & Vignali, D. (2002). Culture in defining consumer satisfaction in marketing. European Business Review, 14(5), 364-374. Wahyudi, W. (2022). Five Components of Work Motivation in the Achievement of Lecturer Performance. SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management and Business, 5(2), 466-473. Williams, P., & Naumann, E. (2011). Customer satisfaction and busi-ness performance: A firm‐level analysis. Journal of Services Marketing, 25(1), 20-32. Wimbush, J. C., & Shepard, J. M. (1994). Toward an understanding of ethical climate: Its relationship to ethical behavior and supervi-sory influence. Journal of Business Ethics, 13(8), 637-647. Wolfram, C. W. (1986). Modern Legal Ethics. St. Paul, Minn.: West Publishing Co. Yeung, M. C., & Ennew, C. T. (2000). From customer satisfaction to profitability. Journal of Strategic Marketing, 8(4), 313-326. Yi, Y. (1990). A critical review of consumer satisfaction. Review of Marketing, 4(1), 68-123.
|