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題名:具倍數效益管理原則在企業流程再造上的應用
書刊名:企業管理學報
作者:邱光輝 引用關係
作者(外文):Chiu, Kuang-hui
出版日期:2001
卷期:50
頁次:頁71-97
主題關鍵詞:企業流程再造80/20法則責任分散處理原則集中/分散處理原則Business process reengineeringPareto principleSeparation of responsibilityCentralization/decentralization
原始連結:連回原系統網址new window
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     企業流程再造是企業提升競爭力與面對激烈、快速的環境和科技之變革所必須走的路。企業流程再造的理論研究和成功案例很多,然而在實務上,當企業欲改造流程時所面臨的問題是不知從何處(where)做起,不知何處(what place) 可以改善的窘態。 因此,本研究以考慮隱含具倍數關係的管理原則之基本假設,是否因環境或資訊科技的進步得以改變,使其隱含的倍數效益可以展現,而達成 企業流程再造的目的。本文考慮隱含具倍數績效的管理原則有;具五倍效益的80/20法則(Pareto principle)、具二倍效益的責任分散(separation of responsibility)處理原則、具多倍效益的集中/分散(centralization/decentralization)處理原則等。 同時,發展一套管理原則的基本假設檢查表,幫助企業檢核是否有本文所提之管理原則基本假設可改變的現象,以找出企業的作業流程何處可以再造,同時本研究亦提出相對應問題之解決策略,使企業在進行流程改造時有所依循。 一、針對80/20法則提出以「分類與分流」、「降低單位處理成本」和「自助式的服務」等策略,重新思考80/20法則的應用假設。 二、針對集中/分散處理原則提出以「強化個人專業化」、「部門聯結成一體」和「建立專業服務中心」等策略重新考慮集中/分散處理原則的應用假設。 三、針對責任分散原則提出以「視電腦系統為可信賴的員工」、「充份授權」和「建立事權相符的組織」等策略重新考慮責任分散原則的應用假設。 本研究係以個案方式說明,並透過驗證討論其實用性,以提供企業找出企業流程再造的範例。
     Business process reengineering is used to increase the competitiveness among the fast growing environment and the high technology world nowadays. There are many business process reengineering theories and many successful cases, but when business come to the real reengineering part many problems and difficulties arise as most of the enterprises do not know where to start the business reengineering and what place to improve or solve the problems/difficulties. In this research we focus on multiple-gain management principle's assumptions. In order to gain the multiple beneficial results, we investigate whether those assumptions could be changed by the environmental factors or the development of information technology (such as computers replace manual), so the purpose of the business process reengineering can be fulfilled. This paper quotes three multiple-gain management principles: Pareto principle (gained 5 times of benefit), separation of responsibility (gained double times of benefit) and centralization/decentralization (gained many times of benefit). The paper will aim the enterprises to find out where to start the business process reengineering and to exam the management principles mentioned above by creating a set of examine table. Meanwhile, case studies will be discussed in order to proof the research practicability and to supply enterprises to look for the business process reengineering model best suited to their needs.
期刊論文
1.中衛中心編輯部(19980300)。企業再造個案報導之三--DHL洋基通運:結滿豐碩的再造果實。中衛簡訊,133,36-41。  延伸查詢new window
2.Barothy T.、Peterhans, M.、Bauknecht, K.(1995)。Business Process Reengineering: Emergence of a New Research Field。SIGOIS Bulletin,16(1)。  new window
3.Schnitt, D. L.(1993)。Reengineering the Organization Using Information Technology。Journal of Management Information Systems。  new window
4.Teng, J. T. C.、Kettinger, W. J.(1995)。Business Process Redesign and Information Architecture: Exploring the Relationships。Data Base Advances,26(1)。  new window
5.吳琮璠(19970600)。資訊管理個案研究方法。資訊管理學報,4(1),7-17。new window  延伸查詢new window
6.Davenport, Thomas H.、Short, James E.(1990)。The new industrial engineering: Information technology and business process redesign。Sloan Management Review,31(4),11-27。  new window
學位論文
1.施勝文(1994)。資訊科技於再造工程之角色(碩士論文)。國立政治大學。  延伸查詢new window
2.林耀欽(1994)。資訊技術對企業程序之影響(博士論文)。國立政治大學,臺北。new window  延伸查詢new window
圖書
1.等松會計事務所管理顧問部門、雷吉甫(1997)。商業流程的再造。聯經出版事業公司。  延伸查詢new window
2.帕柏斯.傑夫、李振昌(1999)。16定位。大塊文化。  延伸查詢new window
3.韓默.麥可、錢辟.詹姆士、楊幼蘭(1997)。改造企業。牛頓出版公司。  延伸查詢new window
4.Alter, S.(1999)。Information systems--A Management Perspective。Addison-Wesley。  new window
5.CSC Index(1994)。State of Reengineering Report (North America and Europe)。CSC Index。  new window
6.Hussain, Donna、Hussain, K. M.(1988)。Managing Computer Resources。Homewood, Illinois:IRWIN。  new window
7.Koch, R.(1997)。The 80/20 Principle: The Secret of Achieving more with Less。London:Nicholas Brealey Publishing Ltd.。  new window
8.Laudon, K. C.、Laudon, J. P.(1998)。Management Information Systems。Prentice Hall International。  new window
9.吳琮璠、謝清佳(1999)。資訊管理--理論與實務。智勝文化圖書。  延伸查詢new window
10.Koch, Richard、謝綺蓉(1999)。80/20法則。大塊文化。  延伸查詢new window
11.Gates, B.、Hemingway, C.(1999)。Business @ the Speed of Thought: Using a Digital Nervous System。Warner Books。  new window
12.Hammer, Michael、Champy, James(1993)。Reengineering the Corporation: A Manifesto for Business Revolution。Harper Business。  new window
13.Kalakota, Ravi、Robinson, Marcia(1999)。e-Business: Roadmap for Success。Addison-Wesley。  new window
 
 
 
 
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