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題名:健檢服務品質認知之研究--重要性/績效分析法之應用
書刊名:醫務管理期刊
作者:羅萱劉怡伶林秀碧 引用關係
作者(外文):Lo, HsuanLiu, I-lingLin, Sho-be
出版日期:2001
卷期:2:3
頁次:頁72-84
主題關鍵詞:重要性績效分析健檢服務認知服務品質Importance-performance analysisHealth examination servicePerceived service quality
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:7
  • 點閱點閱:65
期刊論文
1.林綺雲(19971000)。醫生與病人的對話:談醫病溝通差距的影響與因應。諮商與輔導,142,21-23。  延伸查詢new window
2.Ennew, C. T.、Reed, G. Y.、Binks, M. R.(1993)。Importance-performance analysis and the measurement of service quality。European Journal of Marketing,27(2),59-70。  new window
3.Ford, John B.、Joseph, Mathew、Joseph, Beatriz(1997)。Importance-Performance Analysis as a Strategic Tool for Service Marketers: The Case of Service Quality Perceptions of Business Students in New Zealand and the USA。Journal of Services Marketing,13(2),171-186。  new window
4.Hawes, J. M.、Rao, C. P.(1985)。Using importance-performance analysis to develop health care marketing strategies。Journal of Health Care Marketing,5(4),19-25。  new window
5.Go, F.、Zhang, W.(1997)。Apply importance performance analysis to Beijing as an international meeting destination。Journal of Travel Research,35(4),42-49。  new window
6.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
7.Dolinsky, Arthur L.(1991)。Considering the competition in strategy development: an extension of importance-performance analysis。Journal of Health Care Marketing,11(1),31-36。  new window
8.張櫻淳、黃文鴻、蘇喜(19980400)。醫院形象定位之研究--以臺北市六家醫學中心的家醫科就診民眾為例。中華公共衛生雜誌,17(2),111-124。new window  延伸查詢new window
圖書
1.Rust, Roland T.、Zahorik, A. J.、Keiningham, T. L.(1996)。Service marketing。New York:HarperCollins。  new window
2.Kotler, Philip、Clarke, Roberta N.(1987)。Marketing for health care organizations。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
其他
1.王敏容(1996)。台南地區民眾選擇健診中心之因素研究。  延伸查詢new window
2.林勤豐(2000)。成人健康檢保健評估與最佳產品組合之探討。  延伸查詢new window
3.曾淑芬等(2000)。另類醫病關係:醫療諮詢網與傳統醫療服務之比較。  延伸查詢new window
4.Johnson G. L. and Ramaprasal, A.(2000)。Patient-physician relationship in the information age。  new window
5.Rapert, M. I. and Wren, B. M.(1998)。Service quality as a competitive opportunity。  new window
6.Weber, K.(2000)。Meeting planners’ perceptions of hotel-chain practices and benefits-an importance-performance analysis。  new window
7.Yavas, U.(1996)。Competing for patients and profit。  new window
 
 
 
 
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