本文介紹資料採礦 (Data Mining) 及資料倉儲的意義、比較資料採礦和統計分 析，並進一步說明倉儲、KDD與資料採礦的關係。同時也說明資料採礦的功能、應用、進行 步驟、工具。最後並對資料倉儲與資料採礦在顧客關係管理上的運用作一說明。

　　　　　The main purposes of the article are to descript the meaning of data mining and data warehouse, to compare the differences of data mining and statistics analysis, and to descript the relationships between data warehouse, KDD and data mining. At the same time, we also descript the functions, applications, processes, a nd instruments of data mining. Finally, we descript how to apply data warehouse and data mining in customs relationship management.