自我管理團隊目標互賴性、團隊成員互動過程對團隊信任影響之研究_

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題名：	自我管理團隊目標互賴性、團隊成員互動過程對團隊信任影響之研究
書刊名：	管理與系統
作者：	廖國鋒／費吳琛／丁文養
作者(外文)：	Liaw, Gou-fong／Fei, Wu-chen／Din, Wen-young
出版日期：	2005
卷期：	12:2
頁次：	頁53-73
主題關鍵詞：	團隊；目標互賴性；團隊信任；Team；Goal interdependence；Team's trust
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(2) 專書(0) 專書論文(1) 排除自我引用:0 共同引用:3 點閱:32

近年來管理者已意識到目前組織內工作兼具複雜性與分工協調性的特色，實無法靠個人的力量獨立完成；唯有依員工組成團隊，集合團隊中每個人的能力與特色，發揮團隊力量協力完成。今天由各種具技能的隊員組成的工作團隊，已取代傳統的運作模式，走向扁平化發展，而在組織扁平化下如何激發團隊最大潛力成為最重要課題。本研究引入Deutsch於1949，1973，1980，1990年所提出之合作、競爭理論，定義了三種解釋團隊目標互賴性的方式，藉以探討團隊目標如何透過團隊運作過程，進而影響團隊信任。經取樣生產製造、客戶服務等單位團隊成員進行實證研究，其結果顯示出：當團隊成員相信目標為合作時，會營造良好的溝通、爭論情境，有效管理衝突，進而產生團隊成員間互相的信任。相對的，競爭的目標會阻擾溝通、爭論，進而影響成員間的信任，妨礙團隊績效之達成。所以，建構合作性的目標能幫助團隊成員獲得彼此間的信任，並使團隊工作更有效率。

以文找文

In recent years, managers have realized the complexity and coordination of the organizational jobs that can not be accomplished by anyone individually. Only the team that integrates the specialties of members and collaborates together can carry out such a complex team work. The traditional operating mode has been replaced by the way of team-work. Therefore, how to excite the potential of the team under the flat style organization becomes an important issue. This study adopts Deutsch's theory (1949, 1973, 1980, and 1990) of cooperation and competition to identify three alternatives of interpreting the goal interdependence, so as to investigate the effect of team goals on performance through the operating process. A sample of teams from product and service companies is selected for this empirical research. The result shows that the team members will create a good environment of communication and controversy when believing their goals are cooperative. On the contrary, the competitive goals will interfere with the incubation of communication, controversy, and trust. Furthermore, it will impede the achievement of the team goal. Therefore, constructing cooperative goal will contribute to the trust and efficiency of the team.

以文找文

期刊論文
1.	Alper, S.、Tjosvold, D.、Law, K. S.(1998)。Interdependence and controversy in group decision making: antecedents to effective self-managing teams。Organizational Behavior and Human Decision Processes，74(1)，33-52。
2.	Deutsch, M.(1990)。Sixty years of conflict。International Journal on Conflict Management，1，237-263。
3.	Manz, C. C.、Sims, H. P. Jr.(1987)。Leading Workers to Lead Themselves: The External Leadership of Self-managing Work Teams。Administrative Science Quarterly，32，106-129。
4.	李弘暉(199709)。高績效團隊管理的理論基礎--團隊理論模型綜述。中國行政評論，6(4)，87-104。延伸查詢
5.	Thomas, K. W.、Schmidt, W. H.(1976)。A Survey of Managerial Interests with Respect to Conflict。Academy of Management Journal，19(2)，315-318。
6.	Deutsch, Morton(1949)。A Theory of Cooperation and Competition。Human Relations，2(2)，129-152。
7.	李弘暉、鍾麗英(19991200)。團隊運作過程對團隊績效影響之研究。人力資源學報，11，1-30。延伸查詢
8.	Tjosvold, D.(1987)。Participation: A close look at its dynamics。Journal of Management，13，739-750。
9.	Tjosvold, D.、Deemer, D. K.(1980)。Effects of controversy within a cooperative or competitive context on organizational decision-making。Journal of Applied Psychology，65，590-595。
10.	Wood, R. E.、Bandura, A.、Bailey, T.(1990)。Mechanisms governing organizational performance in complex decision-making environments。Organizational Behavior and Human Decision Processes，46(2)，181-201。
11.	Barker, J. R.(1993)。Tightening the iron cage: Concertive control in self-managing teams。Administrative Science Quarterly，38(3)，408-437。
12.	Amason, A. C.(1996)。Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams。Academy of Management Journal，39(1)，123-148。
13.	Gist, M. E.、Locke, E. A.、Taylor, M. S.(1987)。Organizational behavior: Group structure, process, and effectiveness。Journal of Management，13，237-257。
14.	Alper, Steve、Tjosvold, Dean、Law, Kenneth S.(2000)。Conflict Management, Efficacy and Performance in Organizational Teams。Personnel Psychology，53(3)，625-642。
15.	Gladstein, Deborah L.(1984)。Groups in Context: A Model of Task Group Effectiveness。Administrative Science Quarterly，29(4)，499-517。
16.	Stewart, Greg L.、Barrick, Murray R.(2000)。Team Structure and Performance: Assessing the Mediating Role of Intrateam Process and the Moderating Role of Task Type。Academy of Management Journal，43(2)，135-148。
17.	Bandura, Albert(1993)。Perceived Self-efficacy in Cognitive Development and Functioning。Educational Psychologist，28(2)，117-148。
18.	Lee, C.、Bobko, P.(1994)。Self-Efficacy Beliefs: Comparison of Five Measures。Journal of Applied Psychology，79(3)，364-369。
19.	Wanous, J. P.、Youtz, M. A.(1986)。Solution Diversity and the Quality of Group Decisions。The Academy of Management Journal，29(1)，149-159。
20.	Schwenk, C. R.、Cosier, R. A.(1990)。Agreement and Thinking Alike: Ingredients for Poor Decisions。Academy of Management Executive，4，69-74。
21.	Geringer, J. M.、Frayne, C. A.(1993)。Self-efficacy, Outcome Expectancy and Performance of International Joint Venture General Managers。Canadian Journal of Administrative Sciences，10(4)，322-333。
22.	Hanlon, S. C.、Taylor, R. R.、Meyer, D. C.(1994)。Consequence of Gain Sharing: A Field Experiment Revisited。Group & Organization Management，19，87-111。
23.	Tjosvold, D.、Smith, K.、Johnson, R. T.、Johnson, D. W.(1990)。Pro, Con, and Synthesis: Training Managers to Engage in Constructive Controversy。Research on Negotiations in Organizations，2，139-174。
24.	Sim, H. P., Jr.(1995)。Challenges to Implementing Self-managing Teams-part 2。Journal for Quality and Participation，18，24-31。
25.	Tjosvold, D.、Jones, H.、Andrews, I. R.(1983)。Cooperative and Competitive Relationships between Leaders and Their Subordinates。Human Relations，36，1111-1124。
26.	Tjosvold, D.、Wedley, W. C.、Field, R. H. G.(1986)。Constructive Controversy, the Vroom-yetton Model, and Managerial Decision Making。Journal of Occupational Behavior，7，125-138。
27.	Andrews, I. Robert、Tjosvold, Dean、Struthers, John T.(1992)。Leadership Influence: Goal Interdependence and Power。Journal of Social Psychology，132(1)，39-50。

研究報告
1.	鄭伯壎、任金剛、鄭弘岳(1993)。組織文化與組織氣候之關係。財團法人工業技術研究院。延伸查詢

圖書
1.	Salas, E.(1992)。Toward and Understanding of Team Performance and Training。Teams: Their Training and Performance。Norwood, NJ：Ablex Publishing Corporation。
2.	Jewell, L. N.、Reitz, H. J.(1981)。Group Effectiveness in Organizations。Scott, Foresman and Company。
3.	Robbins, S. P.(2002)。Organizational Behavior。Prentice Hall。
4.	Johnson, D. W.、Johnson, R. T.(1989)。Cooperation and competition: Theory and research。Interaction Book Company。
5.	Bucholz, S.、Roth, T.(1987)。Creating the High-Performance Team。Creating the High-Performance Team。New York, NY。
6.	Deutsch, M.(1973)。The Rresolution of Conflict。The Rresolution of Conflict。New Haven, CT。
7.	Maier, N. R. F.(1970)。Problem-solving and Creativity in Individuals and Groups。Problem-solving and Creativity in Individuals and Groups。Belmont, CA。
8.	Nieva, V. F.、Reick, A.、Fleishman, E. A.(1978)。Team Dimensions: Their Identity, Their Measurement and Their Relationships。Washington, DC：Advanced Research Resources Organization。
9.	Robert, H.(1998)。Managing Team。Managing Team。London, UK。
10.	Schwarz, R.(1994)。The Skilled Facilitator: Practical Wisdom for Developing Effective Group。The Skilled Facilitator: Practical Wisdom for Developing Effective Group。San Francisco, CA。

圖書論文
1.	Deutsch, M.(1980)。Fifty Years of Conflict。Retrospections on Social Psychology。New York, NY：Oxford University Press。

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