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題名：A Cost-Effective Virtual reference Service: Are Users Satisfied?
書刊名：圖書館學與資訊科學
作者：Hendricks,Arthur
出版日期：2005
卷期：31:1
頁次：頁79-86
主題關鍵詞：Chinese American librarians；User satisfaction survey；Academic library
原始連結：連回原系統網址new window
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  • 點閱點閱:37
While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.
期刊論文
1.Carter, David S.、Janes, Joseph(2000)。Unobtrusive data analysis of digital reference questions and service at the Internet Public Library: An exploratory study。Library Trends，49(2)，251-265。  new window
2.Foley, Marianne(2002)。Instant Messaging Reference in an Academic Library: A Case Study。College and Research Libraries，63(1)，36-45。  new window
3.Ruppel, M.、Fagan, J. F.(2002)。Instant Messaging Reference: Users' Evaluation of Library Chat。Reference Services Review，30(3)，183-197。  new window
4.Cullen, R.(2001)。Perspectives on user satisfaction surveys。Library Trends，49，585-604。  new window
5.Perkins, G. H.、Yuan, H.(2000)。Genesis of a Web based satisfaciton survey in an academic library: the Western Kentucky University Libraries' experience。Library Administration and Management，14(3)，159-166。  new window
6.Stoffel, Bruce、Tucker, Toni(2004)。E-mail and chat reference: assessing patron satisfaction。Reference Services Review，32(2)，120-140。  new window
7.Strom, Lorraine(2002)。The Emerging Virtual Refernce Desk。Mississippi Libraries，66(3)，71-73。  new window
8.Cullen, Rowena J.(2001)。Perspectives on User Satisfaction Surveys。Library Trends，49(4)，662-686。  new window
圖書
1.Horn, Judy、Kjaer, Kathryn(2000)。Evaluating the "Ask a Question" Service at the University of California, Irvine。Digital Reference Service in the New Millennium: Planning, Management, and Evaluation。New York。  new window
2.Lipow, Anne Grodzins(2003)。The Virtual Reference Librarian's Handbook。The Virtual Reference Librarian's Handbook。New York。  new window
其他
1.Sloan, Bernie(2004)。Digital Reference Services Bibliography，http://www.lis.uiuc.edu/~b-sloan/digiref.html， 2004/09/20。  new window
 
 
 
 
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