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題名:壽險業教育訓練成效評鑑之研究:以保誠人壽新秀進階班為例
書刊名:黃埔學報
作者:林小娟高熏芳
作者(外文):Lin, Hsiao-chuanKao, Kitty Hsun-fung
出版日期:2006
卷期:50
頁次:頁89-106
主題關鍵詞:訓練評鑑訓練成效教育訓練滿意度學習目標達成度工作行為改變度Training evaluationTraining effectivenessDegree of training satisfactionDegree of attainment of learning objectiveDegree of change behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:5
  • 點閱點閱:24
本研究旨在研究壽險業教育訓練成效評鑑,以教育訓練滿意度、學習目標達成度及工作行為改變度為評鑑指標,針對保誠人壽新秀進階班的教育訓練成效,進行實施問卷調查,探討受訓員工、受訓員工主管及授課講師的意見,並了解講師授課滿意度與學習目標達成度的相關性,及比較受訓員工及授課講師在學習目標達成度的意見差異。本研究寄發出855 份問卷,回收664 問卷,回收率為77.7%。研究結果發現新秀進階班教育訓練成效之整體平均數為4.30(大於4),在教育訓練滿意度方面,受訓員工自我評估的平均數為4.44;在學習目標達成度方面,受訓員工的平均數為4.41,授課講師的平均數為4.30;在工作行為改變度方面,受訓員工主管評估的平均數為4.05。整體而言,受訓員工、受訓員工主管及授課講師均同意受訓員工參與保誠人壽新秀進階班整體成效佳。本研究並對保誠人壽及後續研究分別提出建議。
The purpose of this study is to evaluate the training effectiveness of Insurance Industry. The investigation is conducted by questionnaire survey. The questionnaire comprised of three parts (1) degree of training satisfaction, (2) degree of attainment of learning objective, (3) degree of change behavior. The research questionnaires are sent to 855 subjects and 664 are returned with 77.7% rate of return. The research analyzes the data of the questionnaire by statistics package software SPSS and obtain the results of training evaluation. The results show that the overall effectiveness of the SR-Middle Course of PCA Life Assurance is positive. Finally, the research draws the conclusions and suggestions to PCA Life Assurance and further study.
期刊論文
1.魏鸞瑩(20001100)。六階段訓練評鑑之應用。就業與訓練,18(6),52-59。  延伸查詢new window
2.李聲吼(19960500)。績效導向企業訓練評鑑。管理雜誌,263(5),118-120。  延伸查詢new window
3.戴幼農(1994)。訓練評核的原則與方法。就業與訓練,12(4),16-22。  延伸查詢new window
4.蔡錫濤(20000800)。訓練評鑑的焦點與模式。人力資源發展月刊,156,1-12。  延伸查詢new window
5.李隆盛(2000)。克伯屈評鑑模式。人力培訓專刊,12(4),7-8。  延伸查詢new window
6.Tracey, J. B.、Tannenbaum, S. I.、Kavanagh, M. J.(1995)。Applying trained skills on the job: The importance of the work environment。Journal of Applied Psychology,80(2),239-252。  new window
7.Bushnell, David S.(1990)。Input, process, output: A model for evaluating training。Training and Development Journal,44(3),41-43。  new window
8.Delaney, John T.、Huselid, Mark A.(1996)。The impact of human resource management practices on perceptions of organizational performance。Academy of Management Journal,39(4),949-969。  new window
學位論文
1.狄家葳(1999)。訓練成效評估之研究--以臺灣跨國企業為例(碩士論文)。國立臺灣大學。  延伸查詢new window
2.鐘友健(2003)。壽險業務人員行銷績效及其教育訓練相關性之研究(碩士論文)。逢甲大學。  延伸查詢new window
圖書
1.Phillips, J. J.(1996)。Measuring the results of training: Training and development handbook。Alexandria, VA:ASTD。  new window
2.Stufflebeam, D. L.(2000)。Evaluation models: Viewpoint on educational and human services evaluation。Boston:Kluwer Academic Publishers。  new window
3.Phillips, J. J.(1997)。Handbook of training evaluation and measurement methods-instructor’s。Houston, TX:Gulf Publishing Company.St。  new window
4.行政院勞工委員會職業訓練局(1998)。企業員工訓練的需求與規劃。台北:行政院勞工委員會職業訓練局。  延伸查詢new window
5.Kirkpatrick, D. l.(1998)。Evaluating training programs。San Francisco:Barrett-Koehler。  new window
6.Laird., D.(1986)。Approach to training and development。MA:Addision Wesley, Inc.。  new window
7.黃英忠(1997)。人力資源管理。台北:三民書局。  延伸查詢new window
8.趙其文(2001)。人事行政學--兼論現行考銓制度。台北:華泰文化。  延伸查詢new window
9.郭芳煜(19860000)。怎樣做好員工訓練。臺北:現代管理月刊雜誌。new window  延伸查詢new window
10.Goldstein, I. L.(1993)。Training in organizations: Needs assessment, development, and evaluation。Brooks/Cole Publishing Company。  new window
11.吳美連、林俊毅(1997)。人力資源管理--理論與實務。臺北:智勝。  延伸查詢new window
12.簡建忠(1994)。訓練評鑑。臺北:五南。  延伸查詢new window
其他
1.陳欣文(20040319)。保險外商招兵買馬培訓理專。  延伸查詢new window
2.孫中英(20040613)。壽險業砸重金教育員工。  延伸查詢new window
3.吳寶安(20040922)。壽險業務員流動高傷腦筋。  延伸查詢new window
圖書論文
1.Brinkerhoff, R. O.(1998)。An integrated evaluation model for HRD。Another look at evaluating training programs。Alexandria, VA:ASTD。  new window
 
 
 
 
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