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題名：消費者自信心對特定交易滿意度影響之研究--以產品形態為干擾變項
書刊名：企業管理學報
作者：紀夙娟
作者(外文)：Chi, Su-chuan
出版日期：2008
卷期：78
頁次：頁59-84
主題關鍵詞：消費者自信心；特定交易滿意度；產品型態；Consumer self-confidence；Transaction-specific satisfaction；Product type
原始連結：連回原系統網址new window
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  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:8
  • 點閱點閱:47
期刊論文
1.Nowlis, S. M.、Mandel, N.、McCabe, D. B.(2004)。The effect of delay between choice and consumption on consumption enjoymen。Journal of Consumer Research，32(3)，502-510。  new window
2.Oliver, R. L.、Swan, J. E.(1989)。Consumer perspective on interpersonal equity and satisfaction in transactions: A field survey approach。Journal of Marketing，53(2)，21-35。  new window
3.Spreng, R. A.、Page, T. J.(2001)。The impact of confidence in expectations on consumer satisfaction。Psychology & Marketing，18(11)，1187-1204。  new window
4.Wirtz, J.、Lee, M. C.(2003)。An examination of the quality and context-specific applicability of commonly used customer satisfaction measures。Journal of Service Research，5(4)，345-355。  new window
5.Anderson, E. W.(1996)。Customer satisfaction and price tolerance。Marketing Letters，7(3)，265-274。  new window
6.謝安田、倪家珍、紀夙娟(20070600)。消費者自信心對價格敏感度影響之研究。文大商管學報，12(1)，25-49。new window  延伸查詢new window
7.Adelman, P. K.(1987)。Occupational complexity, control, and persona income: Their relation to psychological well being in men and women。Journal of Applied Psychology，72(5)，529-537。  new window
8.Beatty, S. E.、Talpade, S.(1994)。Adolescent in fluence in family decision marketing: A replication withextension。Journal of Consumer Research，21(2)，332-341。  new window
9.Korte, J. M. D.(1977)。Mail and telephone shopping as a function of consumer self-confidence。Academy of Marketing Science，5，295-306。  new window
10.Krishnan, H. S.、Smith, R. E.(1998)。The relative endurance of attitudes, confidence, and attitude-behavior consistency: The role of information source and delay。Journal of Consumer Psychology，7(3)，273-298。  new window
11.Kwok, S.、Uncles, M.(2005)。Sales promotion effectiveness: The impact of consumer differences at an ethnic-group level。The Journal of Product and Brand Management，14(2/3)，170-186。  new window
12.Rust, R. T.、Zahorik, A.(1993)。Customer satisfaction, consumer retention, and market share。Journal of Retailing，69(2)，193-215。  new window
13.Sherry, J. F. Jr.(1990)。Dealers and dealing in a periodic market: Informal retailing in ethnographic perspective。Journal of Retailing，66(2)，174-200。  new window
14.Wood, W. A.(1960)。Psychological dimensions of consumer decision。Journal of Marketing，24(1)，15-19。  new window
15.Locander, W. B.、Hermann, P. W.(1979)。The Effect of Self-confidence and Anxiety on Information Seeking in Consumer Risk Reduction。Journal of Marketing Research，16(2)，268-274。  new window
16.Okada, Erica Mina(2005)。Justification Effects on Consumer Choice of Hedonic and Utilitarian Goods。Journal of Marketing Research，42(1)，43-53。  new window
17.Richins, Marsha L.、Bloch, Peter H.(1991)。Post-purchase product satisfaction: incorporating the effects of involvement and time。Journal of Business Research，23(2)，145-158。  new window
18.Kempf, Deanna S.(1999)。Attitude Formation from Product Trial: Distinct Roles of Cognition and Affect for Hedonic and Functional Products。Psychology and Marketing，16(1)，35-50。  new window
19.Spreng, Richard A.、Mackenzie, Scott B.、Olshavsky, Richard W.(1996)。A reexamination of the determinants of customer satisfaction。Journal of Marketing，60(3)，15-32。  new window
20.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。  new window
21.Feick, Lawrence F.、Price, Linda L.(1987)。The market Maven: A Diffuser of Marketplace Information。Journal of Marketing，51(1)，83-97。  new window
22.Mittal, Vikas、Kumar, Pankaj、Tsiros, Michael(1999)。Attribute-level performance, satisfaction, and behavioral intentions over time: a consumption-system approach。Journal of Marketing，63(2)，88-101。  new window
23.Crosby, Lawrence A.、Stephens, Nancy(1987)。Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry。Journal of Marketing Research，24(4)，404-411。  new window
24.Berger, I. E.、Mitchell, A. A.(1989)。The Effect of Advertising on Attitude Accessibility, Attitude Confidence, and the Attitude-Behavior Relationship。Journal of Consumer Research，16(3)，269-279。  new window
25.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing，60(4)，7-18。  new window
26.Hirschman, Elizabeth C.、Holbrook, Morris B.(1982)。Hedonic Consumption: Emerging Concepts, Methods and Propositions。Journal of Marketing，46(3)，92-101。  new window
27.Dhar, Ravi、Wertenbroch, Klaus(2000)。Consumer Choice Between Hedonic and Utilitarian Goods。Journal of Marketing Research，37(1)，60-71。  new window
28.Westbrook, Robert A.(1980)。A Rating Scale for Measuring Product/Service Satisfaction。Journal of Marketing，44(4)，68-72。  new window
29.Comrey, Andrew L.(1988)。Factor analytic methods of scale development in personality and clinical psychology。Journal of Consulting and Clinical Psychology，56(5)，754-761。  new window
30.Carroll, Barhara A.、Ahuvia, Aaron C.(2006)。Some antecedents and outcomes of brand love。Marketing Letters，17(2)，79-89。  new window
31.Fornell, Claes(1992)。A National Customer Satisfaction Barometer: The Swedish Experience。Journal of Marketing，56(1)，6-21。  new window
32.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research，20(3)，451-466。  new window
33.張重昭、韓維中、張心馨(20030600)。服務缺失、顧客歸因與補救回復措施之顧客滿意度模式。企業管理學報，57，129-162。new window  延伸查詢new window
34.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research，20(3)，418-430。  new window
35.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
36.Batra, Rajeev、Ahtola, Olli T.(1991)。Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes。Marketing Letters，2(2)，159-170。  new window
37.Hansemark, Ove C.、Albinsson, Marie(2004)。Customer satisfaction and retention: The experiences of individual employees。Managing Service Quality: An International Journal，14(1)，40-57。  new window
38.Bagozzi, Richard P.、Baumgartner, Hans、Yi, Youjae(1992)。State Versus Action Orientation and the Theory of Reasoned Action: An Application to Coupon Usage。Journal of Consumer Research，18(4)，505-518。  new window
39.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
40.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
41.Jones, Michael A.、Suh, Jaebeom(2000)。Transaction-Specific Satisfaction and Overall Satisfaction: An Empirical Analysis。Journal of Services Marketing，14(2)，147-159。  new window
42.Bloch, Peter H.、Richins, Marsha L.(1983)。A Theoretical Model for the Study of Product Importance Perceptions。Journal of Marketing，47(3)，69-81。  new window
43.Westbrook, Robert A.(1981)。Sources of Satisfaction with Retail Outlets。Journal of Retailing，57(3)，68-85。  new window
44.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
45.Alba, Joseph W.、Hutchinson, John Wesley(1987)。Dimensions of Consumer Expertise。Journal of Consumer Research，13(4)，411-454。  new window
46.Alba, Joseph W.、Hutchinson, J. Wesley(2000)。Knowledge Calibration: What Consumers Know and What They Think They Know。Journal of Consumer Research，27(2)，123-156。  new window
47.Lastovicka, J. L.(1982)。On the Validation of Lifestyle Traits: A Review and Illustration。Journal of Marketing Research，19(1)，126-138。  new window
48.Bearden, W. O.、Hardesty, D. M、Rose, R. L.(2001)。Consumer self-confidence: Refinements in conceptualization and measurement。Journal of Consumer Research，28(1)，121-134。  new window
49.Smith, R. E.、Swinyard, W. R.(1988)。Cognitive Response to Advertising and Trial: Belief Strength, Belief Confidence and Product Curiosity。Journal of Advertising，17(3)，3-14。  new window
50.Chelminski, P.、Coulter, A. R.(2007)。On Market Mavens and Consumer Self-Confidence: A Cross-Cultural Study。Psychology & Marketing，24(1)，69-91。  new window
51.Holbrook, M. B.、Chestnut, R. W.、Oliva, T. A.、Greenleaf, E. A.(1984)。Play as a consumption experience: The roles of emotions, performance, and personality in the enjoyment-of games。Journal of Consumer Research，11(2)，728-739。  new window
52.Park, C. W.、Moon, B. J.(2003)。The Relationship between Product Involvement and Product Knowledge: Moderating Roles of Product Type and Product Knowledge Type。Psychology and Marketing，20(11)，977-997。  new window
53.Khalil, Elias L.(2000)。Symbolic Products: Prestige, Pride and Identity。Theory and Decision，49，53-77。  new window
學位論文
1.林玉茹(2003)。消費者自信心與涉入理論之研究--以行動電話手機為例(碩士論文)。東吳大學。  延伸查詢new window
2.林家鈺(2003)。銷售導向、顧客滿意度對消費者自信心與忠誠度之影響(碩士論文)。東吳大學。  延伸查詢new window
3.蘇韻玲(2003)。消費者自信心於購買決策過程之影響--以化妝品消費者為例(碩士論文)。東吳大學。  延伸查詢new window
4.Luce, M. F.(1994)。Emotion and consumer choice: An analysis of the causes and consequences of negative, task-induced emotion in consumer decision domains(學士論文)。Duke University。  new window
圖書
1.Bettman, J. R.(1979)。An information processing theory of consumer choices。Reading, MA：Addison-Wesley Publishing Co.。  new window
2.林建煌(2007)。消費者行為概論。臺北：華泰文化有限公司。  延伸查詢new window
3.Kotler, Philip(1996)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
4.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
圖書論文
1.Rosenberg, M.(1965)。Society And the Adolescent Self-image。The Self。San Francisco：McGraw Hill。  new window
 
 
 
 
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