Recent evolutions indicate that customer satisfaction remains in the limelight, especially in the service field. The results of many empirical studies in a variety of different business sectors, such as automobile, finance, catering, and health, have been showed that various service elements provide unique contributions to customer satisfaction. The objective of this study is to evaluate elements of the services provided in Hotels and the contribution of these elements to guest satisfaction by using the Tetraclasse model, which is to categorize attributes according to their relationship with satisfaction. The results show that (1) basic elements are composed of authentic character of the hotel, fair price with respect to the service provided, no waiting when booking, comfortable bedding, hotel is appropriately decorated, facilities that work, beauty of the surroundings, and so on; (2) plus elements are composed of the hotel access information, hotel access well signposted, pleasant room, availability of leisure facilities, posting of information about the reuse of linen and towels, atmosphere among the staff, competent staff, the quality corresponds to the number of stars, and son on; (3) key elements are composed of quiet room, quality certification, hotel atmosphere, and so on; (4) secondary elements are composed of use of clean or renewable energies, parking, confirmation of the booking, and so on. Based on the four-fold nature for the contribution of service elements to satisfaction, hoteliers can determine which elements should be improve to increase satisfaction or profitability, and which elements should be reduced because high performance is costly or offers little or no increase in satisfaction.