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題名:遊客旅遊經驗口碑推薦動機與資訊內容之研究--以來臺大陸交流生為例
書刊名:觀光與休閒管理期刊
作者:李安娜 引用關係邱長光陳瑩育
作者(外文):Li, An-naChiou, Chang-kuangChen, Ying-yu
出版日期:2014
卷期:2:2
頁次:頁265-277
主題關鍵詞:旅遊經驗口碑推薦旅遊資訊分享Tourism experienceWord-of-mouthTourism information sharing
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:2
  • 點閱點閱:8
遊客口碑推薦對觀光接待業是重要的資訊傳遞來源,過去較少研究了解遊客實際口碑推薦的行為。本研究目的為探討遊客旅遊經驗口碑推薦的動機與資訊內容,以來台灣短期交流的大陸學生為研究對象,採用半結構式問卷收集資料,透過內容分析法,發現遊客旅遊經驗口碑推薦的動機包含個人認同與喜歡旅遊地、幫助他人旅遊便利性、獲得人際互動的快樂感、希望他人認識/到訪旅遊地;口碑推薦資訊內容包含好玩的旅遊景點、旅程中基本資訊、旅遊目的地的特徵、旅遊好用及優惠資訊、旅程中安全注意事項及影響旅遊的不方便資訊等。經由研究結果可知遊客旅遊經驗口碑推薦動機具有明顯利他人特徵,同時旅遊資訊分享過程是遊客與他人情感連結的一種重要方式。據此,研究成果提供觀光經營單位實務經營之參考。
Word-of-Mouth is the most important source of information by travellers in hospitality and tourism industry. However, few empirical studies focused on examining tourists' Word-of-Mouth behavior. The study explored Word-of-Mouth motivation and contents of information sharing. The data for this study were collected in semi-structured questionnaire of Chinese exchange students in Taiwan. Results revealed that the motivations for Word-of-Mouth included: identify with destination, help others, social connections, and want others to visited destination. The contents of information sharing included: the best destination to visit, basic information of tourism, characters of destination, discount information, safety, and inconvenient travel information. The findings suggested that Word-of-Mouth communication were revealed an important character of interpretative information, and tourist behavior has supported the relevance of altruistic. Implications for theory and practice are provided.
期刊論文
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