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摘要
外文摘要
引文資料
題名:
住宿業實施節能減碳措施之研究--知覺重要性/表現程度分析
書刊名:
輔仁民生學誌
作者:
盧碧蓮
/
鄧之卿
作者(外文):
Lu, Pi-lien
/
Teng, Chih-ching
出版日期:
2015
卷期:
21:1
頁次:
頁49-63
主題關鍵詞:
住宿業
;
從業人員
;
節能減碳措施
;
重要性-表現程度分析法
;
Lodging industry
;
Practitioner
;
ECCR practice
;
IPA
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:0
共同引用:
6
點閱:7
節能減碳是全球矚目的議題,住宿業要成功執行節能減碳措施,全體員工須重視節能減碳措施的重要性及切實執行相關措施,才能減少對環境帶來的影響與衝擊。本研究目的在調查住宿業從業人員對於節能減碳知覺的重要性及其旅館實施節能減碳措施的實際表現狀況,期望能了解並找出知覺及表現兩者之間的差距。本研究採問卷調查法,使用32題旅館節能減碳措施量表為調查工具,研究對象為全台住宿業從業人員。在樣本選取上,本研究選取不同類型的住宿業(含國際及一般觀光旅館、一般旅館、民宿)及不同部門的員工進行調查,共抽樣71間旅館與民宿,發出750份問卷,回收有效問卷605份,有效回收率為80.6%。本研究採用重要性-表現程度分析法(importance-performanceanalysis, IPA)進行資料分析,以確認節能減碳知覺重要性及實際表現的差異,並找出亟需改善的缺口。研究結果發現,共有10個節能減碳措施落在第一象限,代表住宿業從業人員認為這些措施相當重要,且旅館的實際表現程度也合乎從業人員的期望;有5個措施落在第二象限,顯示住宿業從業人員較不重視落在此象限的措施,然而表現程度卻相對地高,表示住宿業者可能將過多資源投入在這些措施中;有15個措施落在第三象限,此一象限代表住宿業從業人員相對認為不重要的措施,而旅宿業者亦沒有過多資源投入在此,應可將此象限的措施作為次要改進的目標;另有2個措施落在第四象限(節水設施、採用建築隔熱設施),顯示住宿業從業人員對這兩個措施的知覺重要性高,但是實際表現較差,應列為優先改善的目標。本研究結果能提供住宿業者改善節能減碳的方針及政府相關政策擬訂之參考。
以文找文
The sustainability of the lodging industry requires effective energy conservation and carbon reduction (ECCR) practices to reduce the negative impact of the greenhouse effect imposed by daily operations. Given the efficacy of ECCR practices relies on employee recognition and implementation of these practices, it is important to understand how employees perceived the importance and performance of ECCR practices to improve the effect of ECCR implementation. Through using the Importance-Performance Analysis (IPA), this study aims to compare employee perceptions of ECCR practices in the lodging sector to identify the gap existing between the importance and performance of different ECCR indicators. This study adopted the 32-item ECCR indicators as an instrument to evaluate the respondent’s perceived importance and performance of ECCR practices at Taiwanese hotel and lodging sectors. Using convenience sampling, this study selected 71 tourist accommodations as the samples to distribute employee questionnaires. Of 750 distributed questionnaires, 605 were returned with a response rate of 80.6%. The IPA results show that 10 attributes were identified in quadrant I, suggesting that lodging firms should keep up with the good work for these ECCR categories. The results also show that five attributes were identified in quadrant II and thus could be interpreted as low in importance but high in performance, suggesting that these may be considered “possibly over skill”. A total of 15 attributes were distributed in in quadrant III and were perceived to be low in both importance and performance, implying that these ECCR attributes do not need to be improved immediately. Furthermore, two attributes (i.e. adopting water-saving measures and building thermal insulation measures) were distributed in quadrant IV, indicating that special efforts are needed to concentrate on improving these attributes since these attributes are considered high in importance but low in performance. The results not only can help managers diagnose but also improve the insufficient ECCR practices within hotel and lodging sectors.
以文找文
期刊論文
1.
Kasim, A.(2007)。Towards a wider adoption of environmental responsibility in the hotel sector。International Journal of Hospitality & Tourism Administration,8(2),5-49。
2.
Sharpley, Richard(2000)。Tourism and sustainable development: Exploring the theoretical divide。Journal of Sustainable Tourism,8(1),1-19。
3.
Becken, S.、Patterson, M.(2006)。Measuring national carbon dioxide emissions from tourism as a key step towards achieving sustainable tourism。Journal of Sustainable Tourism,14(4),323-338。
4.
Erdogan, N.、Baris, E.(2007)。Environmental protection programs and conservation practices of hotels in Ankara, Turkey。Tourism Management,28(2),604-614。
5.
Chan, E. S. W.、Wong, S. C. K.(2006)。Motivations for ISO 14001 in the hotel industry。School of Hotel & Tourism Management,27(3),481-492。
6.
Sloan, P.、Legrand, W.、Tooman, H.、Fendt, J.(2009)。Best practice in sustainability: German and Estonian hotels。Advances in Hospitality and Leisure,5,89-107。
7.
Barberan, R.、Egea, P.、Gracia-de-Renteria, P.、Salvador, M.(2013)。Evaluation of water saving measures in hotels: A Spanish case study。International Journal of Hospitality Management,34,181-191。
8.
陳瑞榮(2008)。我國能源科技教育與節能減碳政策之推展現況探討。生活科技教育月刊,41(6),56-70。
延伸查詢
9.
Bohdanowicz, P.(2005)。European Hoteliers' Environmental Attitudes: Greening the Business。Cornell Hotel and Restaurant Administration Quarterly,46(2),188-204。
10.
Teng, C. C.、Horng, J. S.、Hu, M. L. M.、Chien, L. H.、Shen, Y. C.(2012)。Developing energy conservation and carbon reduction indicators for the hotel industry in Taiwan。International Journal of Hospitality Management,31(1),199-208。
11.
Cvelbar, L. K.、Dwyer, L.(2012)。An importance-performance analysis of sustainability factors for long-term strategy planning in Slovenian hotels。Journal of Sustainable Tourism,21(3),1-18。
12.
Kasim, A.(2004)。BESR in the hotel sector: A look at tourists' propensity towards environmentally and socially friendly hotel attributes in Pulau Pinang, Malaysia。International Journal of Hospitality and Tourism Administration,5(2),61-83。
13.
Martilla, J. A.、James, J. C.(1997)。The Importance-performance in Analysis。Journal of Marketing,41(1),77-79。
14.
Nicholls, S.、Kang, S.(2012)。Going green: the adoption of environmental initiatives in Michigan's lodging sector。Journal of Sustainable Tourism,20(7),953-974。
15.
Oke, S.、Kemmoku, Y.、Takikawa, H.、Sakakibara, T.(2008)。Influence of system operation method on C02 emissions of PV/solar heat/cogeneration system。Electrical Engineering in Japan,164,54-63。
16.
Kim, S. H.、Choi, Y.(2013)。Hotel employees' perception of green practices。International Journal of Hospitality & Tourism Administration,14(2),157-178。
17.
Tsai, K. T.、Lin, T. P.、Hwang, R. L.、Huang, Y. J.(2014)。Carbon dioxide emissions generated by energy consumption of hotels and homestay facilities in Taiwan。Tourism Management,42,13-21。
18.
孔方正、李明怡(20021200)。臺灣地區國際觀光旅館主管對環境管理系統可行性認知之研究。觀光研究學報,8(2),19-36。
延伸查詢
19.
Han, Heesup、Hsu, Li-Tzang Jane、Lee, Jin-Soo(2009)。Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers' eco-friendly decision-making process。International Journal of Hospitality Management,28(4),519-528。
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