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題名：The Retention of Customer Relationships after Mergers and Acquisitions
書刊名：Corporate Management Review
作者：姚成彥 引用關係／尚孝純 引用關係／游昀臻
作者(外文)：Yao, Chen-yen／Shang, Shari S. C.／Yu, Yun-chen
出版日期：2016
卷期：36:2
頁次：頁65-104
主題關鍵詞：Mergers and acquisitions；Post-merger；Customer relationship management；Credit card services
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:5
  • 點閱點閱:11
期刊論文
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11.Pautler, P. A.(2003)。Evidence on mergers and acquisitions。Antitrust Bulletin，48(1)，119-221。  new window
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13.Raman, P.、Wittmann, C. M.、Rauseo, N. A.(2006)。Leveraging CRM for Sales: The Role of Organizational Capabilities in Successful CRM Implementation。Journal of Personal Selling and Sales Management，26(1)，39-53。  new window
14.Chen, I. J.、Popovich, K.(2003)。Understanding customer relationship management (CRM): people, process and technology。Business Process Management Journal，9(5)，672-688。  new window
15.Epstein, M. J.(2004)。The Drivers of Success in Post-Merger Integration。Organizational Dynamics，33(2)，174-189。  new window
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22.Neary, J. P.(2007)。Cross-border Mergers as Instruments of Comparative Advantage。Review of Economic Studies，74(4)，1229-1257。  new window
23.Levesque, T. J.、McDougall, G. H. G.(1996)。Determinants of customer satisfaction in retail banking。International Journal of Bank Marketing，14(7)，12-20。  new window
24.Alaranta, M.(2005)。Evaluating success in post-merger IS integration: A case study。Electronic Journal Information Systems Evaluation，8(3)，143-150。  new window
25.Harrell, H. W.、Higgins, L.(2002)。IS integration: Your most critical M&A challenge?。The Journal of Corporate Accounting & Finance，13(2)，23-31。  new window
26.McKiernan, Peter、Merali, Yasmin(1995)。Integrating information systems after a merger。Long Range Planning，28(4)，54-62。  new window
27.Robbins, S. S.、Stylianou, A. C.(1999)。Post-merger systems integration: the impact on IS capabilities。Information & Management，36(4)，205-212。  new window
28.Rigby, Darrell K.、Reichheld, Frederich F.、Schefter, Phil(2002)。Avoid the Four Perils of CRM。Harvard Business Review，80(2)，101-106+108-109+130。  new window
29.Rappaport, Alfred、Sirower, Mark L.(1999)。Stock or Cash?。Harvard Business Review，77(6)，147-158。  new window
30.Ahmadvand, A.、Heidari, K.、Hosseini, S. H.、Majdzadeh, R.(2012)。Challenges and success factors in university mergers and academic integrations。Archives of Iranian Medicine，15(12)，736-740。  new window
31.Ashkenas, R. N.、DeMonaco, L. J.、Francis, S. C.(1998)。Making the deal real: How GE capital integrates acquisitions。Harvard Business Review，76(1)，165-178。  new window
32.Al-Laham, A.、Schweizer, L.、Amburgey, T. L.(2010)。Dating before marriage? Analyzing the influence of pre-acquisition experience and target familiarity on acquisition success in the "M&A as R&D" type of acquisition。Scandinavian Journal of Management，26(1)，25-37。  new window
33.Alsmadi, S.、Alnawas, I.(2011)。Empirical investigation of the CRM concept in the Jordanian context: The case of banks and financial institutions。International Journal of Business and Management，6(2)，182-195。  new window
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35.Atkinson, W.(2004)。Integrating procurement in acquisitions and mergers。Purchasing，133(18)，16-20。  new window
36.Bauer, Florian、Matzler, Kurt(2014)。Antecedents of M&A success: The role of strategic complementarity, cultural fit, and degree and speed of integration。Strategic Management Journal，35(2)，269-291。  new window
37.Beccalli, E.、Frantz, P.(2013)。The determinants of mergers and acquisitions in banking。Journal of Financial Services Research，43(3)，265-291。  new window
38.Beitelspacher, L. S.、Richey, R. G.、Reynolds, K. E.(2011)。Exploring a new perspective on service efficiency: Service culture in retail organizations。Journal of Services Marketing，25(3)，215-228。  new window
39.Bertoncelj, A.、Kovac, D.(2007)。An integrated approach for a higher success rate in mergers and acquisitions。Zbornik Radova Ekonomskog Fakulteta U Rijeci-Proceedings of Rijeka Faculty of Economics，25(1)，167-188。  new window
40.Brakman, S.、Garretsen, H.、van Marrewijk, C.、van Witteloostuijn, A.(2013)。Cross-border merger & acquisition activity and revealed comparative advantage in manufacturing industries。Journal of Economics & Management Strategy，22(1)，28-57。  new window
41.Chattopadhyay, S. P.(2001)。Relationship marketing in an enterprise resource planning environment。Marketing Intelligence & Planning，19(2)，136-139。  new window
42.Chen, F.、Wang, Y.(2014)。Integration risk in cross-border M&A based on internal and external resource: empirical evidence from China。Quality & Quantity，48(1)，281-295。  new window
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45.Darkow, I. L.、Kaup, C.、Schiereck, D.(2008)。Determinants of merger & acquisition success in global logistics。International Journal of Logistics-Research and Applications，11(5)，333-345。  new window
46.Zeng, Y. E.、Wen, H. J.、Yen, D. C.(2003)。Customer relationship management (CRM) in business-to-business (B2B) e-commerce。Information Management & Computer Security，11(1)，39-44。  new window
47.Wu, Y. T.(2010)。Applying the strategic approach to assess customer relationship management。International Journal of Organizational Innovation，2(3)，186-205。  new window
48.Worthington, A. C.(2004)。Determinants of merger and acquisition activity in Australian cooperative deposit-taking institutions。Journal of Business Research，57(1)，47-57。  new window
49.Wong, A.、Cheung, K.(2009)。The effects of merger and acquisition announcements on the security prices of bidding firms and target firms in Asia。International Journal of Economics and Finance，1(2)，274-283。  new window
50.Wiklund, J.、Shepherd, D. A.(2009)。The effectiveness of alliances and acquisitions: The role of resource combination activities。Entrepreneurship Theory and Practice，33(1)，193-212。  new window
51.Vestring, T.、Rouse, T.、Rovit, S.(2004)。Integrate where it matters。MIT Sloan Management Review，46(1)，15-18。  new window
52.van de Vliet, A.(1997)。When mergers misfire。Management Today。  new window
53.Tan, A.(2009)。The politics of financial reform in Taiwan: Actors, institutions, and the changing state。Asian Affairs, an American Review，36(4)，201-212。  new window
54.Bressler, T. G.、McDonnell, J.(2007)。M&A in 90 days with CRM。Wall Street & Technology，25(4)，49。  new window
55.Tompkins, K. M.(2005)。Why buy the whole company?。Vital Speeches of the Day，71(20)，639-640。  new window
56.Shrivastava, Paul(1986)。Postmerger integration。Journal of Business Strategy，7(1)，65-76。  new window
57.Shang, S. C.(2005)。A comparative study on users' role in of ERP software and BPM software implementation。Journal of eBusiness，7(4)，331-351。  new window
58.Samet, K.(2010)。Banking and value creation in emerging market。International Journal of Economics and Finance，2(5)，66-78。  new window
59.Salami, M. P.(2008)。Impact of customer relationship management (CRM) in the Iran banking sector。International Journal of Organizational Innovation，1(2)，30-49。  new window
60.Platt, G.(2004)。Cross-border mergers show rising trend as global economy expands。Global Finance，18(11)，49-51。  new window
61.Pai, J. C.、Tu, F. M.(2011)。The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan。Expert Systems with Applications，38(1)，579-584。  new window
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67.Marks, M.(1997)。Consulting in mergers and acquisitions interventions spawned by recent trends。Journal of Organizational Change Management，10(3)，267-279。  new window
68.Koetter, M.(2008)。An assessment of bank merger success in Germany。German Economic Review，9(2)，232-264。  new window
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圖書
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其他
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