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J.(2002)。A critical look at technological innovation typology and innovativeness terminology: a literature review。Journal of Product Innovation Management,19(2),110-132。 | 37. | Christensen, Clayton M.、Overdorf, Michael(2000)。Meeting the Challenge of Disruptive Change。Harvard Business Review,78(2),66-77。 | 38. | Berry, L. L.、Shankar, V.、Parish, J. T.、Cadwallader, S.、Dotzel, T.(2006)。Creating new markets through service innovation。MIT Sloan Management Review,47(2),56-63。 | 39. | Drejer, Ina(2004)。Identifying innovation in surveys of services: A Schumpeterian perspective。Research Policy,33(3),551-562。 | 40. | Alegre, Joaquín、Lapiedra, Rafael、Chiva, Ricardo(2006)。A measurement scale for product innovation performance。European Journal of Innovation Management,9(4),333-346。 | 41. | Johnson, Mark W.、Christensen, Clayton M.、Kagermann, Henning(2008)。Reinventing your business model。Harvard Business Review,86(12),57-68。 | 42. | Christensen, Clayton M.、Bower, Joseph L.(1996)。Customer power, strategic investment, and the failure of leading firms。Strategic Management Journal,17(3),197-218。 | 43. | Tellis, G. J.、Prabhu, J. C、Chandy, R. K.(2009)。Radical innovation across nations: the preeminence of corporate culture。Journal of Marketing,73 (1):,3-23。 | 44. | Leskovar-Spacapan, G.,、Bastic, M.(2007)。Differences in organizations’ innovation capability in transition economy: Internal aspect of the organizations’ strategic orientation。Technovation,27(9),533-546。 | 45. | Miles, I.(2000)。Services Innovation: Coming of Age in the Knowledge Based Economy。International Journal of Innovation Management,4(4),371–389。 | 46. | Windrum, P.、Tomlinson, M.(1999)。Knowledge-Intensive Services and International Competitiveness: A Four Country Comparison。Technology Analysis and Strategic Management,11(3),391-408。 | 圖書1. | Anthony, S. D.(2009)。The Silver Lining: An Innovation Playbook for Uncertain Times。Boston, MA:Harvard Business Press。 | 2. | Ark, B. V.、Broersma, L.、Hertog, P. D.(2003)。Services Innovation, Performance and Policy: A Review。Dialogic. EZ-onderzoeksreeks。Utrecht: Den Haag:Ministerie van Economische Zaken。 | 3. | Barcet, A.、Bonamy, J.、Mayere, A.(1987)。Modernisation and Innovation in Business Services。Lyons:CED。 | 4. | Fitzsimmons, J、Fitzsimmons, M.(2010)。Service Management: Operations, Strategy, Information Technology。New York, NY:McGraw-Hill。 | 5. | Miles、Boden.(2000)。Innovation and the Service Based Economy。London, UK:Thomson Learning。 | 6. | Molyneux, Philip、Shamroukh, N.(1999)。Financial Innovation。Hoboken, NJ:John Wiley and Sons。 | 7. | Moore, G. A.(2005)。Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution。New York, NY:Portfolio Trade。 | 8. | Naslund, B.(1986)。Financial Innovations: A Comparison with RandD in Physical Products。New York University:Salomon Brothers Center for the Study of Financial Institutions, Graduate School of Business Administration。 | 9. | Normann, R.(2001)。Service Management : Strategy and Leadership in Service Business。New York。 | 10. | Spath, D.、Fahnrich, K.(2010)。Advances in Services Innovations。Berlin, DE:Springer。 | 11. | Strecker, N.(2009)。Innovation Strategy and Firm Performance。Berlin, DE:Gabler Edition Wissenschaft。 | 12. | Sundbo, J.(2007)。Innovation and Learning in Services - The Involvement of Employees。Advances in Services Innovations。Berlin, DE:Springer。 | 13. | Vermeulen, P、Raab, J.(2007)。Innovations and Institutions: An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies。New York, NY:Routledge。 | 14. | Tidd, J.、Hull, F. M.(2003)。Service Innovation: Organizational Responses to Technological Opportunities and Market Imperatives。London, UK:World Scientific Publishing Company。 | 15. | Gay, L. R.、Mills, G. E.、Airasian, P. W.(2008)。Educational Research: Competencies for Analysis and Applications。Upper Saddle River, NJ:Prentice Hall。 | 16. | Christensen, Clayton M.、Raynor, Michael E.(2003)。The Innovator’s Solution: Creating and Sustaining Successful Growth。New York, NY。 | 17. | Normann, Richard(1991)。Service Management: Strategy and Leadership in Service Business。John Wiley and Sons。 | 18. | Christensen, Clayton M.、Roth, Erik A.、Anthony, Scott D.(2004)。Seeing What's Next: Using Theories of Innovation to Predict Industry Change。Boston:Harvard Business School Publishing Corporation。 | 19. | Gallouj, Faiz(2002)。Innovation in the Service Economy: The New Wealth of Nations。Edward Elgar Publishing。 | 20. | Christensen, Clayton M.(1997)。The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail。Harvard Business School Press。 | 21. | Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2009)。Multivariate Data Analysis。Prentice-Hall, Inc.。 | 其他1. | Salter, A.,Tether, B. S.(2006)。Innovation in Services: Through the Looking Glass of Innovation Studies,Advanced Institute of Management (AIM) Research's Grand Challenge on Service Science。 | 圖書論文1. | Klein, S. J.、Rosenberg, N.(1986)。An overview of innovation。The Positive Sum Strategy: Harnessing Technology for Economic Growth。Washington, DC:National Academy Press。 | |
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