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題名:社群媒體中顧客知識之挖掘:意見探勘技術開發
書刊名:臺大管理論叢
作者:楊錦生謝佩芸施曉萍
作者(外文):Yang, Chin-shengXie, Pei-yunShih, Hsiao-ping
出版日期:2017
卷期:27:2S
頁次:頁1-28
主題關鍵詞:意見句子識別意見探勘使用者產生資料社群媒體分析巨量資料分析Opinion sentence identificationOpinion miningUser generated contentSocial media analyticsBig data analytics
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:9
資訊科技與網際網路的普及,促成眾多新興應用的蓬勃發展,大量與多樣的資料迅速 累積,為了有效地自大量資料中挖掘出有趣的知識,巨量資料分析的概念孕育而生。意見探勘是巨量資料分析的一項核心技術,其目的是自大量使用者產生資料中,分析使用者對某些有興趣的實體(例如,產品、服務等)的主觀看法(例如,意見、情感、評價等),並將這些資訊適當地摘要彙整,專換成結構化的顧客知識。本研究專注在意見探勘中意見句子識別的工作,為改善傳統監督式學習法在準備訓練資料上所需投入的大量人力與時間,本研究提出僅需要使用者提供少量的關鍵字,再輔以社群媒體抓取來,未經人工標註的使用者產生資料,便能夠進行半監督式的學習,產生與監督式學習相似甚至更佳的探勘結果。具體而言,本研究採用類別關聯規則演算法,達配本研究設計的半監督式學習法,提出規則式意見句子識別技術 (R-OSI)。根據實驗評估結果,本研究的R-OSI 技術能夠達到與監督式方法相近甚至更優良的效能。
With the popularization of information and network technology, many emerging and interesting applications have been developed vigorously. The volume and variety of data accumulates rapidly. These data are considered vital assets for supporting crucial business intelligence applications. To better manage and use the valuable data, big data analytics, which is the process of examining large datasets containing a variety of data types to uncover hidden, previously unknown, and potentially useful patterns and knowledge, has become a crucial research issues. In this study, we concentrate on an important big data analytic task, namely opinion mining. We propose a rule-based opinion sentence identification (R-OSI) technique, which can retrieve relevant review sentences to a specific product feature of interest from a large volume of consumer reviews. The novelty of the proposed technique is that it adopts a semi supervised learning approach by requesting a user to provide keywords to describe the target product feature. In addition, a set of unannotated consumer reviews are retrieved from various social media websites. On the basis of the user-provided keywords and the set of unannotated consumer reviews, the class association rule mining algorithm is applied to learn a set of opinion sentence identification rules for the target product feature. Our empirical evaluation results suggest that the proposed R-OSI technique achieves promising performance in opinion sentence identification, even when a supervised learning approach is adopted as the performance benchmark.
期刊論文
1.Feldman, R.(2013)。Techniques and applications for sentiment analysis。Communications of the ACM,56(4),82-89。  new window
2.Chen, Hsinchun、Chiang, Roger H. L.、Storey, Veda C.(2012)。Business Intelligence and Analytics: From Big Data to Big Impact。MIS Quarterly,36(4),1165-1188。  new window
3.Das, Sanjiv R.、Chen, Mike Y.(2007)。Yahoo! for Amazon: Sentiment extraction from small talk on the web。Management Science,53(9),1375-1388。  new window
4.Wei, C. P.、Chen, Y. M.、Yang, C. S.、Yang, C. C.(2010)。Understanding what concerns consumers: a semantic approach to product feature extraction from consumer reviews。Information Systems and e-Business Management,8(2),149-167。  new window
5.鍾珍珠、郭玉慧(2014)。從「巨量資料」綜觀全國性繳費即時交易的成長遠景。財金資訊季刊,80,2-8。  延伸查詢new window
6.Etzioni, O.、Cafarella, M.、Downey, D.、Popescu, A.、Shaked, T.、Soderland, S.、Weld, D. S.、Yates, A.(2005)。Unsupervised named-entity extraction from the web: An experimental study。Artificial Intelligence,165(1),91-134。  new window
7.Taboada, M.、Brooke, J.、Tofiloski, M.、Voll, K.、Stede, M.(2011)。Lexicon-based methods for sentiment analysis。Computational Linguistics,37(2),267-307。  new window
8.Wong, T. L.、Lam, W.(2008)。Learning to extract and summarize hot item features from multiple auction web sites。Knowledge and Information Systems,14(2),143-160。  new window
9.Yang, C. C.、Tang, X.、Wong, Y. C.、Wei, C. P.(2010)。Understanding online consumer review opinions with sentiment analysis using machine learning。Pacific Asia Journal of the Association for Information Systems,2(3),73-89。  new window
10.Yang, C. S.、Chen, C. H.、Chang, P. C.(2014)。Harnessing consumer reviews for marketing intelligence: A domain-adapted sentiment classification approach。Information Systems and e-Business Management,13(3),403-419。  new window
11.Pang, Bo、Lee, Lillian(2008)。Opinion mining and sentiment analysis。Foundations and Trends in Information Retrieval,2(1/2),1-135。  new window
12.Ginsberg, Jeremy、Mohebbi, Matthew H.、Patel, Rajan S.、Brammer, Lynnette、Smolinski, Mark S.、Brilliant, Larry(2009)。Detecting influenza epidemics using search engine query data。Nature,457(7232),1012-1014。  new window
會議論文
1.Ding, X.、Liu, B.、Yu, P. S.(2008)。A holistic lexicon-based approach to opinion mining。The 2008 International Conference on Web Search and Data Mining。New York, NY:Association for Computing Machinery。231-240。  new window
2.Hu, Minqing、Liu, Bing(2004)。Mining and summarizing customer reviews。The 10th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining。Association for Computing Machinery。168-177。  new window
3.Hu, M.、Liu, B.(2004)。Mining opinion features in customer reviews。The 19th National Conference on Artificial Intelligence。San Jose, CA:American Association for Artificial Intelligence。755-760。  new window
4.Kobayashi, N.、Iida, R.、Inui, K.、Matsumoto, Y.(2005)。Opinion extraction using a learning-based anaphora resolution technique。The Second International Joint Conference on Natural Language Processing。Jeju。  new window
5.Kobayashi, N.、Inui, K.、Matsumoto, Y.、Tateishi, K.、Fukushima, T.(2004)。Collecting evaluative expressions for opinion extraction。The First International Joint Conference on Natural Language Processing。Berlin:Springer-Verlag。596-605。  new window
6.Pang, B.、Lee, L.、Vaithyanathan, S.(2002)。Thumbs up? Sentiment classification using machine learning techniques。The ACL-02 Conference on Empirical Methods in Natural Language Processing。Stroudsburg, PA:Association for Computational Linguistics。79-86。  new window
7.Popescu, A.、Etzioni, O.(2005)。Extracting product features and opinions from reviews。The Conference on Human Language Technology and Empirical Methods in Natural Language Processing。Stroudsburg, PA:Association for Computational Linguistics。339-346。  new window
8.Schein, A. I.、Popescul, A.、Ungar, L. H.、Pennock, D. M.(2002)。Methods and metrics for cold-start recommendations。The 25th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval,(會議日期: August 11-15, 2002)。Association for Computing Machinery。253-260。  new window
9.Schmid, H.(1994)。Probabilistic part-of-speech tagging using decision trees。The International Conference on New Methods in Language Processing。Manchester。  new window
10.Srikant, R.、Agrawal, R.(1995)。Mining generalized association rules。The 21st International Conference on Very Large Data Bases。Morgan Kaufmann。407-419。  new window
11.Stepinski, A.、Mittal, V.(2007)。A fact/opinion classifier for news articles。The 30th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval。New York, NY:Association for Computing Machinery。807-808。  new window
12.Wong, T. L.、Lam, W.(2005)。Hot item mining and summarization from multiple auction web sites。The Fifth IEEE International Conference on Data Mining。Washington, DC:IEEE Computer Society。797-800。  new window
13.Yang, C. S.、Wei, C. P.、Yang, C. C.(2009)。Extracting customer knowledge from online consumer reviews: A collaborative-filtering-based opinion sentence identification approach。The 11th International Conference on Electronic Commerce。New York, NY:Association for Computing Machinery。64-71。  new window
14.Zhou, K.、Yang, S. H.、Zha, H.(2011)。Functional matrix factorizations for cold-start recommendation。The 34th International ACM SIGIR Conference on Research and Development in Information Retrieval。New York, NY:Association for Computing Machinery。315-324。  new window
15.Turney, P. D.(2002)。Thumbs up or thumbs down? Semantic orientation applied to unsupervised classification of reviews。The 40th Annual Meeting on Association for Computational Linguistics,P. Isabelle (Chair) (會議日期: 2002/07/06-2002/07/12)。Association for Computational Linguistics。417-424。  new window
16.Agrawal, R.、Srikant, R.(1994)。Fast algorithms for mining association rules in large databases。The 20th International Conference on Very Large Data Bases。Morgan Kaufmann。487-499。  new window
圖書
1.Naisbitt, J.(1982)。Megatrends: Ten New Directions Transforming Our Lives。New York, NY:Warner Books。  new window
2.Manyika, J.、Chui, M.、Brown, B.、Bughin, J.、Dobbs, R.、Roxburgh, C.、Byers, A. H.(2011)。Big Data: The Next Frontier for Innovation, Competition, and Productivity。McKinsey and Co.。  new window
3.Liu, Bing(2012)。Sentiment Analysis and Opinion Mining。Morgan & Claypool Publishers。  new window
其他
1.蘇俊榮(2015)。財政巨量資料的未來與挑戰,http://www.cse.yzu.edu.tw/qpi/download/speech/1040109_PDF.pdf。  延伸查詢new window
2.EMC Digital Universe with Research & Analysis by IDC(2014)。The digital universe of opportunities: Rich data and the increasing value of the internet of things,http://www.emc.com/leadership/digital-universe/2014iview/index.htm。  new window
圖書論文
1.Chen, W.、Zhou, J.(2010)。A text classifier with domain adaptation for sentiment classification。Information Retrieval Technology。Berlin:Springer。  new window
2.Liu, B.(2010)。Sentiment analysis and subjectivity。Handbook of Natural Language Processing。Raton, FL:Chapman & Hall/CRC。  new window
3.Schmid, H.(1999)。Improvements in part-of-speech tagging with an application to German。Natural Language Processing Using Very Large Corpora。Dordrecht:Springer Netherlands。  new window
 
 
 
 
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