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題名：每日偽裝情緒的負面效應：探討服務人員每日表層演出對其職家衝突與身心健康的影響以及員工協助方案的緩衝效果
書刊名：組織與管理
作者：紀乃文／葉思妤
作者(外文)：Chi, Nai-wen／Yeh, Szu-yu
出版日期：2017
卷期：10:1
頁次：頁91-129
主題關鍵詞：身心健康；表層演出；員工協助方案；職家衝突；Somatic health；Surface acting；Employee assistance program；Work-to-family conflict
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:675
  • 點閱點閱:42
期刊論文
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15.Xanthopoulou, D.、Bakker, A. B.、Dollard, M. F.、Demerouti, E.、Schaufeli, W. B.、Taris, T. W.、Schreurs, P. J. G.(2007)。When do job demands particularly predict burnout?: the moderating role of job resources。Journal of Managerial Psychology，22(8)，766-786。  new window
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17.Bakker, Arnold B.、Hakanen, Jari J.、Demerouti, Evangelia、Xanthopoulou, Despoina(2007)。Job resources boost work engagement, particularly when job demands are high。Journal of Educational Psychology，99(2)，274-284。  new window
18.Sonnentag, S.、Binnewies, C.、Mojza, E. J.(2010)。Staying well and engaged when demands are high: The role of psychological detachment。Journal of Applied Psychology，95(5)，965-976。  new window
19.Bakker, A. B.、Demerouti, E.、Euwema, M. C.(2005)。Job resources buffer the impact of job demands on burnout。Journal of Occupational Health Psychology，10(2)，170-180。  new window
20.Nixon, A. E.、Yang, L.-Q.、Spector, P. E.、Zhang, X.-C.(2011)。Emotional labor in China: Do perceived organizational support and gender moderate the process?。Stress and Health，27(4)，289-305。  new window
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22.Scott, B. A.、Barnes, C. M.(2011)。A multilevel investigation of emotional labor, affect, withdrawal, and gender。Academy of Management Journal，54，116-136。  new window
23.Liao, H.、Joshi, A.、Chuang, A.(2004)。Sticking Out Like A Sore Thumb: Employee Dissimilarity and Deviance at Work。Personnel Psychology，57(4)，969-1000。  new window
24.Cheung, F. Y. L.、Tang, C. S. K.(2009)。Quality of work life as a mediator between emotional labor and work family interference。Journal of Business and Psychology，24(3)，245-255。  new window
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26.張妤玥、陸洛(20110300)。工作家庭雙介面之要求、資源與職家衝突關連之性別差異。商略學報，3(1)，25-38。new window  延伸查詢new window
27.Hoelter, J. W.(1983)。The Analysis of Covariance Structures: Goodness-of-Fit Indices。Sociological Methods and Research，11，325-344。  new window
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29.Yanchus, N. J.、Eby, L. T.、Lance, C. E.、Drollinger, S.(2010)。The impact of emotional labor on work-family outcomes。Journal of Vocational Behavior，76(1)，105-117。  new window
30.Kossek, E. E.、Ozeki, C.(1998)。Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research。Journal of applied psychology，83，139-149。  new window
31.Ganster, D. C.、Rosen, C. C.(2013)。Work stress and employee health: A multidisciplinary review。Journal of Management，39(5)，1085-1122。  new window
32.LeBlanc, M.、Merette, C.、Savard, J.、Ivers, H.、Baillargeon, L.、Morin, C. M.(2009)。Incidence and risk factors of insomnia in a population-based sample。Sleep，32，1027-1037。  new window
33.Xanthopoulou, D.、Bakker, A. B.、Fischbach, A.(2013)。Work engagement among employees facing emotional demands: The role of personal resources。Journal of Personnel Psychology，12(2)，74-84。  new window
34.Sonnentag, S.、Binnewies, C.、Mojza, E. J.(2008)。"Did you have a nice evening?" A day-level study on recovery experiences, sleep, and affect。Journal of Applied Psychology，93(3)，674-684。  new window
35.Sonnentag, S.、Kuttler, I.、Fritz, C.(2010)。Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment。Journal of Vocational Behavior，76(3)，355-365。  new window
36.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology，5(1)，95-110。  new window
37.Wang, M.、Liao, H.、Zhan, Y. J.、Shi, J. Q.(2011)。Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives。Academy of Management Journal，54(2)，312-334。  new window
38.Lu, L.、Tseng, H. J.、Cooper, C. L.(1999)。Managerial stress, job satisfaction and health in Taiwan。Stress & Health，15(1)，53-64。  new window
39.Sonnentag, S.、Fritz, C.(2007)。The recovery experience questionnaire: Development and validation of a measure assessing recuperation and unwinding from work。Journal of Occupational Health Psychology，12(3)，204-221。  new window
40.Wagner, D. T.、Barnes, C. M.、Scott, B. A.(2014)。Driving it home: How workplace emotional labor harms employee home life。Personnel Psychology，67(2)，487-516。  new window
41.Goldberg, L.、Grandey, A.(2007)。Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation。Journal of Occupational Health Psychology，12(3)，301-318。  new window
42.de Jonge, J.、Le Blanc, P. M.、Peeters, M. C. W.、Noordam, H.(2008)。Emotional job demands and the role of matching job resources: A cross-sectional survey study among health care workers。International Journal of Nursing Studies，45，1460-1469。  new window
43.Hartwell, T. D.、Steele, P.、French, M. T.、Potter, F. J.、Rodman, N. F.、Zarkin, G. A.(1996)。Aiding troubled employees: The prevalence, cost, and characteristics of employee assistance programs in the United States。American Journal of Public Health，86(6)，804-808。  new window
44.Montgomery, S. A.、Tobias, K.、Zornberg, G. L.、Kasper, S.、Pande, A. C.(2006)。Efficacy and safety of pregabalin in the treatment of generalized anxiety disorder: a 6-week, multicenter, randomized, double-blind, placebo-controlled comparison of pregabalin and venlafaxine。Journal of Clinical Psychiatry，67(5)，771-782。  new window
45.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
46.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review，18(1)，88-115。  new window
47.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。  new window
48.Liao, Hui、Chuang, Aichia C.(2004)。A multilevel investigation of factors influencing employee service performance and customer outcomes。Academy of Management Journal，47(1)，41-58。  new window
49.Hofmann, David A.(1997)。An Overview of the Logic and Rationale of Hierarchical Linear Models。Journal of Management，23(6)，723-744。  new window
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51.Beehr, Terry A.、Newman, John E.(1978)。Job Stress, Employee Health and Organizational Effectiveness: A Facet Analysis, Model and Literature Review。Personnel Psychology，31(4)，665-699。  new window
52.Reynolds, W. M.(1982)。Development of reliable and valid short forms of the marlowe-crowne social desirability scale。Journal of Clinical Psychology，38(1)，119-125。  new window
53.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal，46(1)，86-96。  new window
54.林栢章、王精文(20090900)。從委外式員工協助方案探討企業員工諮商內容之研究。中華輔導與諮商學報，26，47-83。new window  延伸查詢new window
55.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review，12(1)，23-37。  new window
56.Bakker, Arnold B.、Demerouti, Evangelia(2007)。The job demands-resources model: State of the art。Journal of Managerial Psychology，22(3)，309-328。  new window
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58.Bakker, A. B.、van Veldhoven, M.、Xanthopoulou, D.(2010)。Beyond the Demand-Control model: Thriving on high job demands and resources。Journal of Personnel Psychology，9(1)，3-16。  new window
59.Chi, N. W.、Grandey, A. A.、Diamond, J. A.、Krimmel, K. R.(2011)。Want a tip? Service performance as a function of emotion regulation and extraversion。Journal of Applied Psychology，96(6)，1337-1346。  new window
60.Grzywacz, Joseph G.、Marks, Nadine F.(2000)。Reconceptualizing the work-family interface: An ecological perspective on the correlates of positive and negative spillover between work and family。Journal of Occupational Health Psychology，5(1)，111-126。  new window
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69.Netemeyer, Richard G.、Boles, James S.、McMurrian, Robert(1996)。Development and validation of Work-Family conflict and Family-work conflict scales。Journal of Applied Psychology，81(4)，400-410。  new window
70.Demerouti, E.、Bakker, A. B.、Nachreiner, F.、Schaufeli, W. B.(2001)。The job demands-resources model of burnout。Journal of Applied Psychology，86(3)，499-512。  new window
研究報告
1.行政院主計總處(2016)。國民所得統計與國內經濟情勢展望。  延伸查詢new window
學位論文
1.陳思潔(2000)。員工協助方案與員工問題之關聯性研究(碩士論文)。靜宜大學。  延伸查詢new window
2.王素秋(2014)。職場壓力與工作投入關聯性之研究—以員工協助方案之健康面協助為調節變項(碩士論文)。國立高雄師範大學。  延伸查詢new window
3.陳世穎(2014)。員工每日的工作心情與工作績效：員工協助方案的干擾效果(碩士論文)。國立中山大學。  延伸查詢new window
4.莊惠涵(2014)。主管不當督導、員工負向情緒與退卻行為關係之研究--以員工協助方案為調節變項(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
5.莊惠婷(2006)。高科技產業員工壓力來源、員工協助方案認知、自我效能與倦怠感關係(碩士論文)。長榮大學。  延伸查詢new window
圖書
1.Bryk, A. S.、Raudenbush, S. W.(1992)。Hierarchical linear models。CA：Sage。  new window
2.勞委會(2012)。員工協助方案工作手冊。台北：行政院勞工委員會。  延伸查詢new window
3.Grandey, A.、Diefendorff, J.、Rupp, D. E.(2013)。Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work。New York, NY：Routledge。  new window
4.Bartholomew, D.、Knott, M.、Moustaki, I.(2011)。Latent variable models and factor analysis: A unified approach。New York, NY：John Wiley & Sons。  new window
5.Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7 User's Reference Guide。Chicago, IL：Scientific Software Internationa。  new window
6.Weiten, W.、Lloyd, M. A.(1994)。Psychology applied to modern life: Adjustment in the 90s。Pacific Grove, CA：Brooks/Cole。  new window
7.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
圖書論文
1.Bono, J. E.、Vey, M. A.(2005)。Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research。Emotions in organizational behavior。Mahwah, N. J.：Lawerence Erlbaum。  new window
2.Goldberg, L. R.(1999)。A broad-bandwidth, public-domain, personality inventory measuring the lower-level facets of several five-factor models。Personality psychology in Europe。Tilburg University Press。  new window
3.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
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