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題名：每日偽裝情緒的負面效應：探討服務人員每日表層演出對其職家衝突與身心健康的影響以及員工協助方案的緩衝效果
書刊名：組織與管理
作者：紀乃文／葉思妤
作者(外文)：Chi, Nai-wen／Yeh, Szu-yu
出版日期：2017
卷期：10:1
頁次：頁91-129
主題關鍵詞：身心健康；表層演出；員工協助方案；職家衝突；Somatic health；Surface acting；Employee assistance program；Work-to-family conflict
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:670
  • 點閱點閱:43
期刊論文
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30.Kossek, E. E.、Ozeki, C.(1998)。Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research。Journal of applied psychology，83，139-149。  new window
31.Ganster, D. C.、Rosen, C. C.(2013)。Work stress and employee health: A multidisciplinary review。Journal of Management，39(5)，1085-1122。  new window
32.LeBlanc, M.、Merette, C.、Savard, J.、Ivers, H.、Baillargeon, L.、Morin, C. M.(2009)。Incidence and risk factors of insomnia in a population-based sample。Sleep，32，1027-1037。  new window
33.Xanthopoulou, D.、Bakker, A. B.、Fischbach, A.(2013)。Work engagement among employees facing emotional demands: The role of personal resources。Journal of Personnel Psychology，12(2)，74-84。  new window
34.Sonnentag, S.、Binnewies, C.、Mojza, E. J.(2008)。"Did you have a nice evening?" A day-level study on recovery experiences, sleep, and affect。Journal of Applied Psychology，93(3)，674-684。  new window
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39.Sonnentag, S.、Fritz, C.(2007)。The recovery experience questionnaire: Development and validation of a measure assessing recuperation and unwinding from work。Journal of Occupational Health Psychology，12(3)，204-221。  new window
40.Wagner, D. T.、Barnes, C. M.、Scott, B. A.(2014)。Driving it home: How workplace emotional labor harms employee home life。Personnel Psychology，67(2)，487-516。  new window
41.Goldberg, L.、Grandey, A.(2007)。Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation。Journal of Occupational Health Psychology，12(3)，301-318。  new window
42.de Jonge, J.、Le Blanc, P. M.、Peeters, M. C. W.、Noordam, H.(2008)。Emotional job demands and the role of matching job resources: A cross-sectional survey study among health care workers。International Journal of Nursing Studies，45，1460-1469。  new window
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45.吳宗祐、鄭伯壎(20061000)。難應付客戶頻次、知覺服務訓練效用兩者及情緒勞動與情緒耗竭之關係--「資源保存理論」的觀點。管理學報，23(5)，581-599。new window  延伸查詢new window
46.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review，18(1)，88-115。  new window
47.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior，60(1)，17-39。  new window
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71.紀乃文(20140200)。情緒勞動對組織是利是弊？探討知覺主管支持、同事支持對情緒勞動與服務績效、離職傾向關係的差異化干擾效果。組織與管理，7(1)，115-160。new window  延伸查詢new window
研究報告
1.行政院主計總處(2016)。國民所得統計與國內經濟情勢展望。  延伸查詢new window
學位論文
1.陳思潔(2000)。員工協助方案與員工問題之關聯性研究(碩士論文)。靜宜大學。  延伸查詢new window
2.王素秋(2014)。職場壓力與工作投入關聯性之研究—以員工協助方案之健康面協助為調節變項(碩士論文)。國立高雄師範大學。  延伸查詢new window
3.陳世穎(2014)。員工每日的工作心情與工作績效：員工協助方案的干擾效果(碩士論文)。國立中山大學。  延伸查詢new window
4.莊惠涵(2014)。主管不當督導、員工負向情緒與退卻行為關係之研究--以員工協助方案為調節變項(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
5.莊惠婷(2006)。高科技產業員工壓力來源、員工協助方案認知、自我效能與倦怠感關係(碩士論文)。長榮大學。  延伸查詢new window
圖書
1.Bryk, A. S.、Raudenbush, S. W.(1992)。Hierarchical linear models。CA：Sage。  new window
2.勞委會(2012)。員工協助方案工作手冊。台北：行政院勞工委員會。  延伸查詢new window
3.Grandey, A.、Diefendorff, J.、Rupp, D. E.(2013)。Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work。New York, NY：Routledge。  new window
4.Bartholomew, D.、Knott, M.、Moustaki, I.(2011)。Latent variable models and factor analysis: A unified approach。New York, NY：John Wiley & Sons。  new window
5.Jöreskog, K. G.、Sörbom, D.(1989)。LISREL 7 User's Reference Guide。Chicago, IL：Scientific Software Internationa。  new window
6.Weiten, W.、Lloyd, M. A.(1994)。Psychology applied to modern life: Adjustment in the 90s。Pacific Grove, CA：Brooks/Cole。  new window
7.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
圖書論文
1.Bono, J. E.、Vey, M. A.(2005)。Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research。Emotions in organizational behavior。Mahwah, N. J.：Lawerence Erlbaum。  new window
2.Goldberg, L. R.(1999)。A broad-bandwidth, public-domain, personality inventory measuring the lower-level facets of several five-factor models。Personality psychology in Europe。Tilburg University Press。  new window
3.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
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