| 期刊論文1. | Huang, G. P.、Luo, Y. G.(1983)。Study on the function and characteristics of urban taxi and review and improvement plan of current control strategy。Transportation Planning Journal,12(1),35-54。 | 2. | Jiang, J. L.(1998)。Study on management model of service quality。Quarterly Journal of Business and Economics,22(2),45-77。 | 3. | Zeng, P. Y.(1989)。Taxi operation and management in Taipei City。Urban Traffic,42,30-37。 | 4. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。 | 研究報告1. | 張朝能、周文生、交通部運輸研究所(2016)。汽車運輸業管理相關規定法制化作業之研究--計程車及小客車租賃業 (計畫編號:MOTC-IOT-104-MEB006)。臺北:交通部運輸研究所運輸經營管理組。 延伸查詢 | 2. | Penghu County Government(2016)。2016 statistic of number of tourists in Penghu County。Tourism Department of Penghu County Government。 | 3. | Zhou, W. S.、Wang, M. H.、Wang, J. Y.(2002)。Study on the adjustment of business area of taxi industry。 | 圖書1. | Sasser, W. Earl、Olsen, R. Paul、Wyckoff, D. D.(1978)。Management of Service Operations。Allyn and Bacon。 | 2. | Zhang, M. X.、Lin, Y. X.(2002)。Introduction to interpretation。Taipei City:Yang-Chih Book Co., Ltd.。 | |