| 期刊論文| 1. | Pronovost, Peter J.、Sutcliffe, Kathleen M.、Basu, Lopa、Dixon-Woods, Mary(2017)。Changing the Narratives for Patient Safety。Bulletin of The World Health Organization，95(6)，478-480。   | | 2. | Bergman, Edward J.(2014)。Managing Conflict in Clinical Health Care with Diminished Reliance on Third Party Intervention: Forging An Theatrical and Legal Mandate for Effective Physician-Patient Communication。Cardozo Journal of Conflict Resolution，15，473-499。 | 圖書| 1. | 和田仁孝、中西淑美、李晨芸、詹文君、黃羿文、董瑋亭、李訓承、陳永綺、李詩應(2013)。醫療促進溝通調解：由敘事著手的衝突管理。原水文化。 延伸查詢 | 其他| 1. | Moores, Yvonne。Patient Safety Narratives-Clinical Trials: Medical Writing and Patient Safety Narratives，http://webcache.googleusercontent.com/search?q=cache:pqgoH8_QsggJ:www.drug-dev.com/Main/Back-lssues/PATIENT-SAFETY-NARRATIVESClinical-Trials-Medical-921.aspx+&cd=1&hl=zh-TW&ct=clnk&gl=tw。 | | 2. | GfK Vereins。Worldwide Ranking: Trust in Professions，http://www.gfk-verein.org/en/compact/focustopics/worldwide-ranking-trust-professions。 | | 3. | Chatsworth Consulting Group。Critical Success Factors for Effective Communication，https://chatsworthconsulting.com/article/CriticalSuccessFactorsforEffectiveCommunication.pdf。 | |