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題名:危機溝通策略與危機回應形式:危機類型為權變因素之效果研究
書刊名:傳播與社會學刊
作者:黃懿慧
作者(外文):Huang, Christine Yi-hui
出版日期:2016
卷期:38
頁次:頁135-164
主題關鍵詞:危機溝通策略危機回應形式關係結果危機類型Crisis communicative strategyForm of crisis responseRelational outcomesCrisis type
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:33
期刊論文
1.Huang, Y. H.(2001)。Value of public relations: Effects on organization-public relationships mediating conflict resolution。Journal of Public Relations Research,13(4),265-301。  new window
2.Dawar, N.、Pillutla, M.(2000)。Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations。Journal of Marketing Research,37(2),215-226。  new window
3.Siomkos, G. J.(1999)。On Achieving Exoneration After a Product Safety Industrial Crisis。Journal of Business & Industrial Marketing,14(1),17-29。  new window
4.Liu, Brooke Fisher、Austin, L.、Jin, Y.(2011)。How Publics Respond to Crisis Communication Strategies: The Interplay of Information Form and Source。Public Relations Review,37(4),345-353。  new window
5.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review,36(3),256-262。  new window
6.Birch, J.(1994)。New factors in crisis planning and response。Public Relations Quarterly,39(1),31-34。  new window
7.Heath, R. L.(2000)。A rhetorical perspective on the values of public relations: Crossroads and pathways toward concurrence。Journal of Public Relations Research,12(1),69-92。  new window
8.Coombs, W. T.、Schmidt, L.(2000)。An empirical analysis of image restoration: Texaco's racism crisis。Journal of Public Relations Research,12(2),163-178。  new window
9.Hearit, Keith M.(1997)。On the Use of Transcendence as an Apologia Strategy: The Case of Johnson Controls and Its Fetal Protection Policy。Public Relations Review,23(3),217-231。  new window
10.Coombs, W. Timothy(1995)。Choosing the right words: the development of guidelines for the selection of the "Appropriate" Crisis-Response Strategies。Management Communication Quarterly: An International Journal,8(4),447-476。  new window
11.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review,31(2),229-238。  new window
12.Gotsi, M.、Wilson, A. M.(2001)。Corporate Reputation: seeking a definition。Corporate Communications: An International Journal,6(1),24-30。  new window
13.Marcus, Alfred A.、Goodman, Robert S.(1991)。Victims and shareholders: The dilemmas of presenting corporate policy during a crisis。Academy of Management Journal,34(2),281-305。  new window
14.Sturges, David L.(1994)。Communicating through Crisis: A Strategy for Organizational Survival。Management Communication Quarterly,7(3),297-316。  new window
15.Coombs, W. T.、Holladay, S. J.(1996)。Communication and Attributions in a Crisis: An Experimental Study of Crisis Communication。Journal of Public Relations Research,8(4),279-295。  new window
16.Pearson, Christine M.、Mitroff, Ian I.(1993)。From crisis prone to crisis prepared: A framework for crisis management。Academy of Management Executive,7(1),48-59。  new window
17.Lyu, J. C.(2012)。A comparative study of crisis communication strategies between Mainland China and Taiwan: The melamine-tainted milk powder crisis in the Chinese context。Public Relations Review,38(5),779-791。  new window
18.Maddux, W. W.、Kim, P. H.、Okumura, T.、Brett, J. M.(2011)。Cultural differences in the function and meaning of apologies。International Negotiation,16(3),405-425。  new window
19.Carney, A.、Jorden, A.(1993)。Prepare for business related crises。Public Relations Journal,49(8),34-35。  new window
20.Coombs, W. T.(2004)。Impact of past crises on current crisis communication: Insights from situational crisis communication theory。Journal of Business Communication,41(3),265-289。  new window
21.Coombs, W. T.、Holladay, S. J.(2001)。An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches。Journal of Public Relations Research,13(4),321-340。  new window
22.Coombs, W. T.、Holladay, S. J.(2014)。How public react to crisis communication efforts: Comparing crisis response reactions across sub-arenas。Journal of Communication Management,18(1),40-57。  new window
23.Druckenmiller, B.(1993)。Crises provide insights on image。Business Marketing,78(8),40。  new window
24.Falkheimer, J.(2014)。Crisis communication and terrorism: The Norway attacks on 22 July 2011。Corporate Communications: An International Journal,19(1),52-63。  new window
25.Dutton, J. E.、Dukerich, J. M.(2004)。Keeping an eye on the mirror: Image and identity in organizational adaptation。Academy of Management Journal,34(3),517-554。  new window
26.Greenhalgh, L.(1987)。Relationship in negotiations。Negotiation Journal,3,235-243。  new window
27.Grappi, S.、Romani, S.(2015)。Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions。Journal of Public Relations Research,27(1),22-45。  new window
28.Gupta, S.(2009)。How do consumers judge celebrities' irresponsible behavior? An attribution theory perspective。Journal of Applied Business and Economics,10(3),1-14。  new window
29.Hearit, K. M.(1996)。The use of counter-attack in apologetic public relations crises: The cases of General Motors vs. Dateline NBC。Public Relations Review,22(3),233-248。  new window
30.Horsley, J. S.、Barker, R. T.(2000)。Toward a synthesis model for crisis communication in the public sector: An initial investigation。Journal of Business and Technical Communication,16(4),406-400。  new window
31.Huang, Y. H.(2004)。Is symmetrical communication ethical and effective?。Journal of Business Ethics,53(4),333-352。  new window
32.Huang, Y. H.(2006)。Crisis situations, communication strategies, and media coverage: A multi-case study revisiting the communicative response model。Communication Research,33(3),180-205。  new window
33.Jarman, A.、Kouzmin, A.(1990)。Decision pathways from crisis: A contingency theory simulation heuristic for the Challenger shuttle disaster (1983-1988)。Contemporary Crises,14(4),399-433。  new window
34.Jiang, J.、Huang, Y. H.、Wu, F.、Choy, H. Y.、Lin, D.(2015)。At the Crossroads of Inclusion and Distance: Organizational Crisis Communication during Celebrity Endorsement Crises in China。Public Relations Review,41(1),50-63。  new window
35.Kempner, M. W.(1995)。Reputation management: How to handle the media during a crisis。Risk Management,42(2),43-48。  new window
36.Liu, B. F.、Fraustino, J. D.(2014)。Beyond image repair: Suggestions for crisis communication theory development。Public Relations Review,40(3),543-546。  new window
37.Liu, B. F.、Jin, Y.、Austin, L. L.(2013)。The tendency to tell: Understanding publics' communicative responses to crisis information form and source。Journal of Public Relations Research,25(1),51-67。  new window
38.Maynard, R.(1993)。Handling a crisis effectively。Nation's Business,82,54-55。  new window
39.Mazzei, A.、Ravazzani, S.(2011)。Manager-employee communication during a crisis: the missing link。Corporate Communications: An International Journal,16(3),243-254。  new window
40.Mark, B. A.、Salyer, J.、Geddes, N.(1997)。Outcomes research--Clues to quality and organizational effectiveness?。Nursing Clinics of North America,32(3),589-601。  new window
41.Seeger, M. W.、Sellnow, T. L.、Ulmer, R. R.(2012)。Communication, Organization, and Crisis。Communication yearbook,231。  new window
42.Servaes, J.(2012)。Soft power and public diplomacy: The new frontier for public relations and international communication between the US and China。Public Relations Review,38(5),643-651。  new window
43.Sheaffer, Z.、Mano-Negrin, R.(2003)。Executives' orientations as indicators of crisis management policies and practices。Journal of Management Studies,40(2),573-606。  new window
44.Siomkos, G.、Shrivastava, P.(1993)。Responding to product liability crises。Long Range Planning,26(5),72-79。  new window
45.Strong, K. C.、Ringer, R. C.、Taylor, S. A.(2001)。THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)。Journal of Business Ethics,32,219-230。  new window
46.Suchan, J.、Dulek, R.(1998)。From text to context: An open systems approach to research in written business communication。The Journal of Business Communication,35(1),87-110。  new window
47.Terwel, B. W.(2015)。Public participation under conditions of distrust: invited commentary on "Effective risk communication and CCS: The road to success in Europe"。Journal of Risk Research,18(6),1-3。  new window
48.Tyler, L.(1997)。Liability means never being able to say you're sorry: Corporate guilt, legal constraints, and defensiveness in corporate communication。Management Communication Quarterly,11,51-73。  new window
49.Ulmer, R. R.、Sellnow, T. L.(2000)。Consistent questions of ambiguity in organization crisis communication: Jack in the Box as a case study。Journal of Business Ethics,25(2),143-155。  new window
50.Weiner, B.、Raymond, P. P.、Magnusson, J.(1988)。An attributional analysis of reactions to stigmas。Journal of Personality and Social Psychology,5(5),738-748。  new window
51.Benoit, William L.、Brinson, Susan L.(1999)。Queen Elizabeth's Image Repair Discourse: Insensitive Royal or Compassionate Queen?。Public Relations Review,25(2),145-156。  new window
52.Claeys, An-Sofle、Cauberghe, V.(2012)。What Makes Crisis Response Strategies Work? The Impact of Crisis Involvement and Message Framing。Journal of Business Research,67(2),182-189。  new window
53.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research,20(3),297-327。  new window
54.Sillince, J. A. A.(2002)。A model of the strength and appropriateness of argumentation in organizational contexts。Journal of Management Studies,39(5),585-618。  new window
55.Augustine, N. R.(1995)。Managing the crisis you tried to prevent。Harvard Business Review,73(6),147-158。  new window
56.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
57.Brown, Tom J.、Dacin, Peter A.(1997)。The Company and the Product: Corporate Associations and Consumer Product Responses。Journal of Marketing,61(1),68-84。  new window
58.Huang, Y. H.(2001)。OPRA: A Cross-Cultural, Multiple-Item Scale for Measuring Organization-Public Relationships。Journal of Public Relations Research,13(1),61-91。  new window
會議論文
1.Huang, Y. H.、Li, Y.、Wu, F.、Choy, H. Y.(2014)。Understanding the effectiveness of accommodative strategies: interpretation and conditions in a relation-oriented society。The 7th International Forum on Public Relations and Advertising。Bangkok。  new window
圖書
1.Sandman, P.(1993)。Responding to community outrage: strategies for effective risk communication。Fairfax, VA:American Industrial Hygiene Association。  new window
2.Newsom, D.、Scott, A.、Turk, J. V.(1992)。This is PR: The Realities of Public Relations。Belmont, CA:Wadsworth。  new window
3.Barton, L.(1993)。Crisis in organizations: Managing and communicating in the heat of chaos。Cincinnati, Ohio:South-Western Publishing。  new window
4.Ray, S. J.(1999)。Strategic communication in crisis management: Lessons from the airline industry。Westport, Connecticut:Quorum Books。  new window
5.Marshall, Catherine、Rossman, Gretchen B.(1995)。Designing qualitative research。Thousand Oaks, Calif.:Sage Publications。  new window
6.Toffler, Alvin(1980)。The Third Wave。Bantam Books。  new window
7.Coombs, W. Timothy(2014)。Ongoing crisis communication: Planning, managing, and responding。Sage Publications。  new window
8.Coombs, W. T.、Holladay, S. J.(2011)。The handbook of crisis communication。Malden, MA:Wiley-Blackwell。  new window
9.Fairclough, N.(2000)。Discourse and social change。Cambridge, MA:Polity Press-Blackwell。  new window
10.Hearit, K. M.(2006)。Crisis management by apology。Mahwah, NJ:Lawrence Erlbaum Associates Inc。  new window
11.Lerbinger, O.(2012)。The crisis manager。Taylor and Francis。  new window
12.Stock, O.(1997)。Spatial and temporal reasoning。Norwell, MA:Kluwer Academic Publishers。  new window
13.Ulmer, R. R.、Sellnow, T. L.、Seeger, M. W.(2014)。Effective crisis communication: Moving from crisis to opportunity。Los Angeles, CA:Sage Publications。  new window
14.Heath, Robert L.(1994)。Management of corporate communication: From interpersonal contacts to external affairs。Lawrence Erlbaum Associates, Inc.。  new window
15.Lerbinger, Otto(1997)。The Crisis Manager: Facing Risk and Responsibility。Mahwah, New Jersey:Lawrence Erlbaum Associates, Inc.。  new window
16.Garvin, A. P.(1996)。The art of being well informed。Garden City Park, NY:Avery。  new window
17.McCracken, Grant(1988)。The long interview。Sage Publications。  new window
單篇論文
1.Hon, L. C.,Grunig, J. E.(1999)。Measuring relationship in public relations,Gainesville, FL:Institute for Public Relations。  new window
圖書論文
1.Becker, B. E.、Huselid, M. A.(1998)。High performance work systems and firm performance: A synthesis of research and managerial implications。Research in Personnel and Human Resources Management。Greenwich, CT:JAI Press。  new window
2.McCroskey, J. C.(1997)。Willingness to communicate, communication apprehension, and self-perceived communication competence: Conceptualizations and perspectives。Avoiding communication: syness, reticence, & communication apprehension。Cresskill, NJ:Hampton Press。  new window
3.Coombs, W. T.(1999)。Crisis management: Advantages of a relational perspective。Relationship Management: A Relational Approach to the Study and Practice of Public Relations。Mahwah, NJ:Lawrence Erlbaum Associates。  new window
4.Grunig, J. E.、White, J.(1992)。The effect of worldviews on public relations theory and practice。Excellence in public relations and communication management。Hillsdale, NJ:Lawrence Erlbaum Associates。  new window
5.Benoit, W. L.(2013)。Image Repair Theory and corporate reputation。The handbook of communication and corporate reputation。Malden, MA:Wiley-Blackwell。  new window
6.Grunig, J. E.(1989)。A situational theory of environmental issues, publics, and activists。Environmental activism revisited: The changing nature of communication through organizational public relations, special interest groups and the mass media。Troy, OH:The North American Association for Environmental Education。  new window
7.Grunig, J. E.、Huang, Y. H.(2000)。From organizational effectiveness to relationship indicators: Antecedents of relationships, public relations strategies, and relationship outcomes。Public relations as relationship management: A relational approach to the study and practice of public relations。Mahwah, NJ:Lawrence Erlbaum Associates, Inc。  new window
8.Ledingham, J. A.、Bruning, S. D.(2000)。Concept and theory of organization-public relationships。Public relations as relationship management: A relational approach to the study and practice of public relations。Hillsdale, NJ:Lawrence Erlbaum Associates, Inc。  new window
9.Seeger, Matthew W.、Sellnow, Timothy L.、Ulmer, Robert R.(1998)。Communication, organization, and crisis。Communication yearbook。Thousand Oaks, CA:Sage。  new window
10.Stone, M. M.、Cutcher-Gershenfeld, S.(2002)。Challenges of measuring performance in non-profit organizations。Measuring the impact of the non-profit sector。San Francisco, CA:Jossey-Bass。  new window
11.Swann, G. M. P.(1987)。Industry standard microprocessors and the strategy of second source production。Product standardization and competitive strategy。Amsterdam, North Holland。  new window
12.Grunig, J. E.(1992)。Communication, public relations, and effective organizations: An overview of the book。Excellence in public relations and communication management。Hillsdale, NJ:Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
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