期刊論文1. | Rosenbloom, B.(2007)。Multi-channel strategy in business-to-business markets: prospects and problems。Industrial Marketing Management,36(1),4-9。 |
2. | Mouakket, S.、Al-hawari, M. A.(2012)。Examining the antecedents of e-loyalty intention in an online reservation environment。Journal of High Technology Management Research,23(1),46-57。 |
3. | Kollmann, Tobias、Kuckertz, Andreas、Kayser, Ina(2012)。Cannibalization or synergy? Consumers' channel selection in online-offline multichannel systems。Journal of Retailing and Consumer Services,19(2),186-194。 |
4. | Rohm, Andrew J.、Swaminathan, V.(2004)。A typology of online shoppers based on shopping motivations。Journal of Business Research,57(7),748-757。 |
5. | Eastlick, M. A.、Feinberg, R. A.(1999)。Shopping Motives for Mail Catalog Shopping--Observations on the Social Psychology of City Life。Journal of Business Research,45(3),281-290。 |
6. | Herrero Crespo, A.、Rodriguez del Bosque, I.(2010)。The Influence of the Commercial Features of the Internet on the Adoption of E-Commerce by Consumers。Electronic Commerce Research and Applications,9(6),562-575。 |
7. | Weathers, D.、Sharma, S.、Wood, S. L.(2007)。Effects of online communication practices on consumer perceptions of performance uncertainty for search and experience goods。Journal of Retailing,83(4),393-401。 |
8. | Cho, S. E.(2010)。Perceived risks and customer needs of geographical accessibility in electronic commerce。Electronic Commerce Research and Applications,9(6),495-506。 |
9. | Hong, Ilyoo B.、Cha, Hoon S.(2013)。The mediating role of consumer trust in an online merchant in predicting purchase intention。International Journal of Information Management,33(6),927-939。 |
10. | To, Pui-Lai、Liao, Chechen、Lin, Tzu-Hua(2007)。Shopping motivations on internet: a study based on utilitarian and hedonic value。Technovation,27(12),774-787。 |
11. | Suh, K. S.(1999)。Impact of communication medium on task performance and satisfaction: An examination of Media-Richness Theory。Information and Management,35(5),295-312。 |
12. | Reibstein, David J.(2002)。What attracts customers to online stores, and what keeps them coming back?。Journal of the Academy of Marketing Science,30(4),465-473。 |
13. | Schmidt, Peter、Strauss, Robert P.(1975)。The Prediction of Occupation Using Multiple Logit Models。International Economic Review,16(2),471-486。 |
14. | Balasubramanian, Sridhar(1998)。Mail Versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers。Marketing Science,17(3),181-195。 |
15. | Farag, S.、Schwanen, T.、Dijst, M.、Faber, J.(2007)。Shopping Online and/or In-Store?A Structural Equation Model of the Relationships Between E-Shopping and In-Store Shopping。Transportation Research Part A: Policy and Practice,41(2),125-141。 |
16. | Chiang, W.-Y. K.、Zhang, D.、Zhou, L.(2006)。Predicting and explaining patronage behavior toward web and traditional stores using neural networks: a comparative analysis with logistic regression。Decision Support Systems,41(2),514-531。 |
17. | Wolfinbarger, Mary F.、Gilly, Mary C.(2001)。Shopping Online for Freedom, Control, and Fun。California Management Review,43(2),34-55。 |
18. | Kleijnen, M.、De Ruyter, K.、Wetzels, M.(2007)。An assessment of value creation in mobile service delivery and the moderating role of time consciousness。Journal of Retailing,83(1),33-46。 |
19. | Brunelle, E.(2009)。Introducing Media Richness into an Integrated Model of Consumers' Intentions to Use Online Stores in Their Purchase Process。Journal of Internet Commerce,8(3/4),222-245。 |
20. | Levin, A. M.、Levin, I. P.、Weller, J. A.(2005)。A multi-attribute analysis of preferences for online and offline shopping: Differences across products, consumers, and shopping stages。Journal of Electronic Commerce Research,6(4),281-290。 |
21. | Verhoef, Peter C.、Neslin, Scott A.、Vroomen, Björn(2007)。Multichannel customer management: Understanding the research-shopper phenomenon。International Journal of Research in Marketing,24(2),129-148。 |
22. | Goel, L.(2006)。Surviving retailing's new age。Barron's,86(12)。 |
23. | Noble, Stephanie M.、Griffith, David A.、Weinberger, Marc G.(2005)。Consumer derived utilitarian value and channel utilization in a multi-channel retail context。Journal of Business Research,58(12),1643-1651。 |
24. | Van Baal, S.、Dach, C.(2005)。Free riding and customer retention across retailers' channels。Journal of Interactive Marketing,19(2),75-85。 |
25. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Malhotra, Arvind(2005)。E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality。Journal of Service Research,7(3),213-233。 |
26. | Zhang, J.、Farris, P. W.、Irvin, J. W.、Kushwaha, T.、Steenburgh, T. J.、Weitz, B. A.(2010)。Crafting integrated multichannel retailing strategies。Journal of Interactive Marketing,24(2),168-180。 |
27. | Pookulangara, S.、Hawley, J.、Xiao, G.(2011)。Explaining consumers' channel-switching behavior using the theory of planned behavior。Journal of Retailing and Consumer Services,18(4),311-321。 |
28. | Bang, Y.、Lee, D.-J.、Han, K.、Hwang, M.、Ahn, J.-H.(2013)。Channel capabilities, product characteristics, and the impacts of mobile channel introduction。Journal of Management Information Systems,30(2),101-126。 |
29. | Jiang, P.、Balasubramanian, S. K.(2014)。An empirical comparison of market efficiency: Electronic marketplaces vs. traditional retail formats。Electronic Commerce Research and Applications,13(2),98-109。 |
30. | Konuş, U.、Verhoef, P. C.、Neslin, S. A.(2008)。Multichannel shopper segments and their covariates。Journal of Retailing,84(4),398-413。 |
31. | Liu, C.、Forsythe, S.(2011)。Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping。Journal of Retailing and Consumer Services,18(1),101-109。 |
32. | Maity, M.、Dass, M.(2014)。Consumer decision-making across modern and traditional channels: E-commerce, m-commerce, in-store。Decision Support Systems,61,34-46。 |
33. | Schröder, H.、Zaharia, S.(2008)。Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer。Journal of Retailing and Consumer Services,15(6),452-468。 |
34. | Yu, U.-J.、Niehm, L. S.、Russell, D. W.(2011)。Exploring perceived channel price, quality, and value as antecedents of channel choice and usage in multichannel shopping。Journal of Marketing Channels,18(2),79-102。 |
35. | Rigby, D. K.(2011)。The future of shopping。Harvard Business Review,89(12),65-76。 |
36. | Bhatt, S.、Bhatt, A.(2012)。Factors influencing online shopping: An empirical study in Ahmedabad。The IUP Journal of Marketing Management,11(4),51-65。 |
37. | Chong, Alain Yee-Loong(2013)。Mobile commerce usage activities: The roles of demographic and motivation variables。Technological Forecasting and Social Change,80(7),1350-1359。 |
38. | Heitz-Spahn, S.(2013)。Cross-channel free-riding consumer behavior in a multichannel environment: An investigation of shopping motives, sociodemographics and product categories。Journal of Retailing and Consumer Services,20(6),570-578。 |
39. | Nicholson, M.、Clarke, I.、Blakemore, M.(2002)。One brand, three ways to shop': situational variables and multichannel consumer behaviour。The International Review of Retail, Distribution and Consumer Research,12(2),131-148。 |
40. | Moon, B.-J.(2004)。Consumer adoption of the internet as an information search and product purchase channel: some research hypotheses。International Journal of Internet Marketing and Advertising,1(1),104-118。 |
41. | Schramm-Klein, H.、Swoboda, B.、Morschett, D.(2007)。Internet vs. brick-and-mortar stores--analysing the influence of shopping motives on retail channel choice among internet users。Journal of Customer Behaviour,6(1),19-36。 |
42. | Shim, S.、Eastlick, M. A.、Lotz, S. L.、Warrington, P.(2001)。An online prepurchase intentions model: The role of intention to search: Best Overall Paper Award--The Sixth Triennial AMS/ACRA Retailing Conference, 2000☆ 11☆ Decision made by a panel of Journal of Retailing editorial board members。Journal of retailing,77(3),397-416。 |
43. | Shin, J.(2007)。How does free riding on customer service affect competition?。Marketing Science,26(4),488-503。 |
44. | Alba, Joseph、Lynch, John、Weitz, Barton、Janiszewski, Chris、Lutz, Richard、Sawyer, Alan A.、Wood, Stacy(1997)。Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces。Journal of Marketing,61(3),38-53。 |
45. | Bakos, J. Yannis(1997)。Reducing Buyer Search Costs: Implications for Electronic Marketplaces。Management Science,43(12),1676-1692。 |
46. | Bentler, Peter M.、Bonett, Douglas G.(1980)。Significance tests and goodness of fit in the analysis of covariance structures。Psychological Bulletin,88(3),588-606。 |
47. | Kuo, Ying-Feng、Wu, Chi-Ming、Deng, Wei-Jaw(2009)。The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services。Computers in Human Behavior,25(4),887-896。 |
48. | Gupta, Alok、Su, Bo-chiuan、Walter, Zhiping(2004)。An Empirical Study of Consumer Switching from Traditional to Electronic Channels: A Purchase-Decision Process Perspective。International Journal of Electronic Commerce,8(3),131-161。 |
49. | Clemes, Michael D.、Gan, Christopher、Zhang, Junli(2014)。An empirical analysis of online shopping adoption in Beijing, China。Journal of Retailing and Consumer Services,21(3),364-375。 |
50. | Forsythe, Sandra M.、Shi, Bo(2003)。Consumer patronage and risk perceptions in Internet shopping。Journal of Business Research,56(11),867-875。 |
51. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。 |
52. | Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。 |
53. | Kacen, Jacqueline J.、Hess, James D.、Chiang, Wei-Yu Kevin(2013)。Bricks or Clicks? Consumer Attitudes toward Traditional Stores and Online Stores。Global Economics and Management Review,18(1),12-21。 |