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題名：Capturing the Value Proposition of Exquisite Service at International Airports
書刊名：創新與管理
作者：何大任／蔡玟玲 引用關係
作者(外文)：Ho, Darren／Tsai, Wen-ling
出版日期：2020
卷期：16:1
頁次：頁91-112
主題關鍵詞：價值主張；精緻服務；國際機場；Value proposition；Exquisite service；International airports
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:5
期刊論文
1.Payne, A.、Frow, P.(2014)。Developing superior value propositions: A strategic marketing imperative。Journal of Service Management，25(2)，213-227。  new window
2.Fodness, D.、Murray, B.(2007)。Passengers' Expectations of Airport Service Quality。Journal of Services Marketing，21(7)，492-506。  new window
3.Payne, Adrian、Frow, Pennie、Eggert, Andreas(2017)。The customer value proposition: evolution, development, and application in marketing。Journal of the Academy of Marketing Science，45(4)，467-489。  new window
4.Bezerra, George Christian Linhares、Gomes, Carlos F.(2016)。Measuring airport service quality: a multidimensional approach。Journal of Air Transport Management，53，85-93。  new window
5.Paternoster, J.(2008)。Excellent airport customer service meets successful branding strategy。Journal of Airport Management，2(3)，218-226。  new window
6.Suárez-Alemán, A.、Jiménez, J. L.(2016)。Quality assessment of airport performance from the passengers' perspective。Research in Transportation Business and Management，20，13-19。  new window
7.Wattanacharoensil, W.、Schlickert, M.、Graham, A.、Dean, A.(2017)。An analysis of the airport experience from an air traveler perspective。Journal of Hospitality and Tourism Management，32，124-135。  new window
8.Rintamäki, Timo、Kuusela, Hannu、Mitronen, Lasse(2007)。Identifying competitive customer value propositions in retailing。Managing Service Quality: An International Journal，17(6)，621-634。  new window
圖書
1.Graham, A.(2018)。Managing Airports: an International Perspective。Oxon：Routledge。  new window
2.Porter, Michael E.(1985)。Competitive Advantage: Creating and Sustaining Superior Performance。New York, NY：Free Press。  new window
單篇論文
1.Fattah, A.，Lock, H.，Buller, W.，Kirby, S.(2009)。Smart Airports: transforming passenger experience to thrive in the new economy，Cisco Internet Business Solutions Group。  new window
其他
1.Forgione, M.(20161208)。This little piggy is cheering up passengers at San Francisco's airport，http://www.latimes.com/travel/deals/la-tr-san-francisco-airport-therapy-pig-20161207-htmlstory.html。  new window
2.Ndaa, P.(2000)。Customer value proposition--The basis of an organization's strategy，http://www.balancedscorecard.org/portals/0/pdf/Customer_Value_Proposition_BSI_Nda a.pdf。  new window
3.Cannon, Marisa(2017)。Airport innovation: Check into the future，https://www.businesstraveller.com/features/airport-innovation-check-future。  new window
4.Marcus, L.(2018)。Future of aviation: KLM's new airport robot Care-E will guide you to the gate，https://edition.cnn.com/travel/article/klm-airport-robot/index.html。  new window
5.Korszun, J.(2015)。JFK will display wait times via cell phone monitoring，https://www.electronicproducts.com/Aerospace/Aircraft/JFK_will_display_wait_times_via_cell_phone_monitoring.aspx。  new window
6.International Air Transport Association(2018)。Annual Review 2018，Sydney。  new window
7.Wallick, R.(2016)。Dogs at work: stress busting benefits of airport therapy dogs，https://thebark.com/content/stress-busting-benefits-airport-therapy-dogs。  new window
 
 
 
 
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