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M.、Kessler, E.(2003)。The relationship between individualism-collectivism, face, and feedback and learning processes in Hong Kong, Singapore, and the United States。Journal of Cross-Cultural Psychology,34,72-97。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 3. | 成中英(1986)。The Concept of Face and Its Confucian Roots。Journal of Chinese Philosophy,13,329-348。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 4. | Kam, Chester Chun-Seng、Bond, Michael Harris(2008)。Role of emotions and behavioural responses in mediating the impact of face loss on relationship deterioration: Are Chinese more face-sensitive than Americans?。Asian Journal of Social Psychology,11(2),175-184。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 5. | Graeff, C. L.(1997)。Evolution of situational leadership theory: A critical review。The Leadership Quarterly,8(2),153-170。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 6. | Kim, T. T.、Kim, W. G.、Kim, H.-B.(2009)。The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels。Tourism Management,30(1),51-62。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 7. | Dahl, D. W.、Manchanda, R. V.、Argo, J. J.(2001)。Embarrassment in Consumer Purchase: The Roles of Social Presence and Purchase Familiarity。Journal of Consumer Research,28(3),473-481。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 8. | Zeelenberg, M.、Pieters, R.(2004)。Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services。Journal of Business Research,57(4),445-455。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 9. | Standifird, S. S.、Marshall, R. S.(2000)。The transaction cost advantage of guanxi-based business practices。Journal of World Business,35(1),21-42。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 10. | Grace, D.(2007)。How embarrassing! An exploratory study of critical incidents including affective reactions。Journal of Service Research,9(3),271-284。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 11. | Hui, M. 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G.(2004)。Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts。Journal of Service Research,6(4),336-346。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 16. | Raghunathan, R.、Corfman, Kim(2006)。Is happiness shared doubled and sadness shared halved? Social influence on enjoyment of hedonic experiences。Journal of Marketing Research,43(3),386-394。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 17. | Arundale, R. B.(2010)。Constituting face in conversation: Face, Facework, and Interactional Achievement。Journal of Pragmatic,42(8),2078-2105。 ![](/gs32/thssjcncl/image/nclsfx.gif) ![new window](/gs32/images/newin.png) | 18. | Brew, F. P.、Cairns, D. 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