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題名:連鎖咖啡廳服務品質改善之關鍵因子
書刊名:績效與策略研究
作者:鄭青展張雅媛李蔓君
作者(外文):Cheng, Ching-chanChang, Ya-yuanLi, Man-chun
出版日期:2018
卷期:15:1
頁次:頁41-58
主題關鍵詞:咖啡廳服務品質重要性績效缺口分析Coffee shopService qualityIPGA
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:4
  • 點閱點閱:3
期刊論文
1.Ladhari, R.、Brun, I.、Morales, M.(2008)。Determinants of dining satisfaction and post-dining behavioral intentions。International Journal of Hospitality Management,27(4),563-573。  new window
2.鄭青展、林英才、劉馨嵐、胡秀媛、林家瑜(20111000)。以IPGA探討中高價餐廳食品品質。永續發展與管理策略,3(2),1-22。new window  延伸查詢new window
3.Chang, K. C.、Chen, M. C.、Hsu, C. L.(2010)。Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector。International Journal of Hospitality Management,29(4),620-631。  new window
4.Kim, Woo Gon、Ng, Christy Yen Nee、Kim, Yen-soon(2009)。Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth。International Journal of Hospitality Management,28(1),10-17。  new window
5.Cheng, C. C.、Chen, C. T.、Hsu, F. S.、Hu, H. Y.(2012)。Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis。International Journal of Hospitality Management,31(4),1155-1166。  new window
6.Andaleeb, S. S.、Conway, C.(2006)。Customer satisfaction in the restaurant industry: An examination of the transaction-specific model。The Journal of Services Marketing,20(1),3-11。  new window
7.Jen, William、Hu, Kai-Chieh(2003)。Application of Perceived Value model to Identify Factors Affecting Passenger' Repurchase Intentions on City Bus: A Case of the Taipei Metropolitan Area。Transportation,30(3),307-327。  new window
8.Chenet, P.、Tynan, C.、Money, A.(1999)。Service Performance Gap: Reevaluation and Redevelopment。Journal of Business Research,46(2),133-147。  new window
9.Hansen, E.、Bush, R. J.(1999)。Understanding customer quality requirements: Model and application。Industrial Marketing Management,28(2),119-130。  new window
10.Liu, Yinghua、Jang, SooCheong (Shawn)(2009)。Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?。International Journal of Hospitality Management,28(3),338-348。  new window
11.Martilla, J. A.、James, J. C.(1977)。Importance-Performance Analyses。Journal of Marketing,41(1),77-79。  new window
12.Knutson, B. J.、Stevens, P.、Wullaert, C.、Patton, M.(1990)。LODGSERV: A Service Quality Index for the Lodging Industry。Hospitality Research Journal,14(2),277-284。  new window
13.Luoh, H. F.、Tsaur, S. H.(2011)。Customers' Perceptions of Service Quality: Do Servers' Age Stereotypes Matter?。International Journal of Hospitality Management,30(3),283-289。  new window
14.Lin, Shu-Ping、Chan, Ya-Hui、Tsai, Ming-Chun(2009)。A transformation function corresponding to IPA and gap analysis。Total Quality Management & Business Excellence,20(8),829-846。  new window
15.Marr, J. W.(1986)。Letting the Customer Be the Judge of Quality。Quality Progress,19(10),46-49。  new window
16.Tsai, M. C.、Chen, L. F.、Chan, Y. H.、Lin, S. P.(2011)。Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach。Total Quality Management & Business Excellence,22(9),941-956。  new window
17.Cheng, C. C.、Tsai, M. C.、Lin, S. P.(2015)。Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis。Total Quality Management & Business Excellence,26(3/4),415-429。  new window
18.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
19.Fisk, R. P.、Brown, S. W.、Bitner, M. J.(1993)。Tracking the Evolution of the Service Marketing Literature。Journal of Retailing,69(1),61-103。  new window
20.中央通訊社(20160323)。台灣咖啡產業發展現況。有機誌。  延伸查詢new window
21.Cheng, C. C.(2016)。A study on identifying the urgent factors for improving food quality in LOHAS restaurant。International Journal of Performance Measurement,6(1),17-32。  new window
22.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
23.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
會議論文
1.Tsai, M. C.、Lin, C. L.(2010)。Expectations and Perceptions in Restaurant Services: Three Dimension Gap Analysis。International Conference on Business and Information。  new window
 
 
 
 
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