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引文資料
題名:
Exploring the Relationship between Corporate Ethicalness and Turnover Intention for Retail Store
書刊名:
臺大管理論叢
作者:
葉桂珍
作者(外文):
Yeh, Quey-Jen
出版日期:
1995
卷期:
6:1
頁次:
頁81-100
主題關鍵詞:
組織倫理
;
離職意向
;
企業倫理建構
;
Corporate ethicalness
;
Turnover intention
;
Corporate ethicconstructs
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
2
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
2
共同引用:0
點閱:27
本文發現台灣一連銷便利商店組織內之倫理氣候會影響其員工對該組織之承諾,進而影響其員工之工作滿意度與離職意向。尤其是我們發現該銷售組織之店長,其離職意向有隨著年資之增加而增強之趨勢。經分析構成企業倫理氣候的五個構面 ( Victor及Cullen,1988 ) ,本文發現這樣的離職意向乃因這些店長認為其總公司缺乏對員工之關心( Caring )及該公司員工不遵守公司之各項規則與程序( Rules and Procedures )而引起。此外,薪資未隨著年資而合理的增加,亦可能是促使該連鎖商店較資深店長離職意向較強之原因。針對這些缺失,本文亦提出一些改進意見。
以文找文
Using a retail sales force in Taiwan as the sample, this article finds that corporate ethicalness is associated positively with sales employees' organizational commitment, and this organizational commitment would further influence employees' job satisfaction and turnover intention. Specifically, store-managers who have longer tenure in the company seem to be less committed and meanwhile have a higher tendency to leave the organization. The subsequent analysis relating the turnover intention to the five dimensional ethic constructs (Victor and Cullen, 1988) indicates this might be due to that the longer a store-manger works in the company, the less caring, and the less rules/procedures at work, he or she would perceive for the company. The salary, which is not increased properly with the length of store-manager's tenure, may also be a cause. Several suggestions are given in the article for improving the finding.
以文找文
期刊論文
1.
Apasu, Y.(1986)。Identifying the Antecedents of Salespersons' Intention to leave。Journal of Personal Selling and Sales Management,7,51-62。
2.
Aupperle, K. E.、Carroll, A. B.、Hatfield, J. D.(1985)。An Empirical Examination to the Relationship Between Corporate Social Responsibility and Profitability。Academy of Management Journal,28,446-463。
3.
Bellizzi, J. A.、Hite, R. E.(1989)。Supervising unethical Salesforce Behavior。Journal of Marketing,53(2),36-47。
4.
Bellizzi, J. A.、Norvell, D. W.(1991)。Personal Characteristics and Salesperson's Justifications as Moderators of Supervisory Discipline in Cases Involving Unethical Salesforce Behavior。Journal of the Academy of Marketing Science,19(1),11-16。
5.
Bettrand, K.(1990)。Hiring Tests: Sales Managers' Dream or Nightmare?。Business Marketing,1990(July),34。
6.
Coleman, L. G.(1989)。Sales Force Turnover Has Managers Wondering Why。Marketing News,23(25),6-21。
7.
Decotiis, T. A.、Summers, T. P.(1987)。A path Analysis of a Model for the Antecedents and Consequences of Organizational Commitment。Human Relations,40(7),445-470。
8.
Dubinsky, A. J.、Gwin, J. M.(1981)。Business Ethics: Buyers and Sellers。Journal of Purchasing and Materials Management,17,9-16。
9.
Dubinsky, A. J.、Ingram, T. N.(1984)。Correlates of Salespeople's Ethical Conflict: An Exploratory Investigation。Journal of Business Ethics,3(4),343-353。
10.
Ingram, T. N.、Rudelius, W.(1985)。Ethics in Industrial Selling: How Product and Service Salespeople Compare。Journal of the Academy of Marketing Science,13(1),160-170。
11.
Fern, E. F.、Avila, R. A.、Grewal, D.(1989)。Salesforce Turnover Those Who Left and Those Who Stayed。Journal of Marketing Management,18,1-9。
12.
Jenkins, S.(1988)。Turnover: Correcting the Causes。Personnel,65(12),43-48。
13.
Johnston, M. W. A.、Futrell, C. M.(1989)。Functional Salesforce Turnover: An Empirical Investigation Into the Positive Effects of Turnover。Journal of Business Research,18,141-157。
14.
Johnston, M. W.、Parasuraman, A.、Futrell, C. M.、Black, W. C.(1990)。A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment During Early Employment。Journal of Marketing Research,27(3),333-344。
15.
Jolson, M. A.、Dubinsky, A. J.、Anderson, R. E.(1987)。Correlates and Determinants of Sales force Tenure: An Exploratory Study。Journal of Personal Selling and Sales Management,7,9-27。
16.
Levy, M.、Dubinsky, A. J.(1983)。Identifying and Addressing Retail Salespeople's Ethical Problems: A Method and Application。Journal of Retailing,59(1),46-66。
17.
Lucas, G. H.、Parasuraman, A.、Davis, R. A.、Enis, B. M.(1987)。An Empirical Study of Salesforce Turnover。Journal of Marketing,51,34-59。
18.
Mowday, R. T.、Steers, R. M.、Porter, L. W.(1979)。The Measure of Organizational Commitment。Journal of Vocational Behavior,14(2),224-247。
19.
Mowday, R. T.、McDade, T. W.(1979)。Linking Behavior and Attitudinal Commitment: A Longitudinal Analysis of Job Choice and Job Attitudes。Academy of Management Proceedings,84-88。
20.
Reidenbach, R. E.、Robin, D. P.(1988)。Some Initial Steps Toward Improving the Measurement of Ethical Evaluations of Marketing Activities。Journal of Business Ethics,7(11),871-879。
21.
Sager, J. K.、Varadarajan, P. R.、Futrell, C. M.(1988)。Understanding Salesperson Turnover: A Partial Evaluation of Mobley's Turnover Process Model。Journal of Personal Selling and Sales Management,8,21-35。
22.
Schulz, R. M.、Bigoness, W. J.、Gagnon, J. P.(1987)。Research Note: Determinants of Turnover Intentions Among Retail Pharmacists。Journal of Retailing,63,89-98。
23.
Trevino, L. K.(1986)。Ethical Decision-Making in Organizations: A Person-Situation Interactionist Model。Academy of Management Review,11(3),601-617。
24.
Victor, B.、Cullen, J. B.(1988)。The Organizational Bases of Ethical Work Climates。Administrative Science Quarterly,33(1),101-125。
25.
Armstrong, J. S.、Overton, T. S.(1977)。Estimating Non-response Bias in Mail Surveys。Journal of Marketing Research,14(3),396-402。
26.
Brayfield, Arthur H.、Rothe, Harold F.(1951)。An index of job satisfaction。Journal of Applied Psychology,35(5),307-311。
27.
Hunt, Shelby D.、Vitell, Scott J.(1986)。A general theory of marketing ethics。Journal of Macromarketing,6(1),5-16。
28.
Bluedorn, Allen C.(1982)。A unified model of turnover from organizations。Human Relations,35(2),135-153。
29.
Ferrell, O. C.、Gresham, L. G.(1985)。A contingency framework for understanding ethical decision making in marketing。Journal of Marketing,49(3),87-96。
30.
Ferrell, O. C.、Gresham, L. G.(1989)。A synthesis of ethical decision models for marketing。Journal of Macromarketing,9(2),55-64。
31.
Hunt, S. D.、Wood, V. R.、Chonko, L. B.(1989)。Corporate ethical values and organizational commitment in marketing。Journal of Marketing,53(3),79-90。
會議論文
1.
Ingram, T. N.、Skinner, S. J.(1984)。Turnover Tendencies Among Retail Salespeople: Relationships with Job Satisfaction and Demographic Characteristics。1984 AMA。American Marketing Association。153-157。
研究報告
1.
Yeh, Q. J.(1993)。An Empirical Study Relating Ethics to Salesforce Management Constructs。Tainan:National-Cheng Kung University。
學位論文
1.
Herndon, N. C.(1991)。Commitment, Satisfaction, and Turnover: The Impact of Individual Moral Value Structure When Exposed to a Conflicting or Matching Organizational Sales Culture(博士論文)。Texas A&M University,TX。
圖書
1.
Bellenger, D. N.、Greenberg, B. A.(1978)。Marketing Research: A Management Information Approach。Homewood, Illinois:Richard D. Irwin Inc.。
2.
Boyce, W. D.、Jenson, L. C.(1978)。Moral reasoning: A psychologicalâphilosophical integration。Lincoln, Nebraska:University of Nebraska Press。
3.
Churchill, G. A.(1987)。Marketing Research: Methodological Foundations。New York, NY:The Dryden Press。
4.
Mobley, W. H.(1982)。Employee Turnover: Causes, Consequences, and Control。Massachusetts:Addison-Wesley Publishing Company。
5.
Price, James L.、Mueller, Charles W.(1986)。Handbook of Organizational Measurement。Pitman。
6.
Sherman, A. W.、Bohlander, G. W.(1992)。Managing Human Resources。Cincinnati, Ohio:South-Western Publishing Co.。
圖書論文
1.
Vitell, S. J.、Hunt, S. D.(1990)。The General Theory of Marketing Ethics: A Partial Test of the Model。Research in Marketing。Greenwich, Conn.:JAI Press, Inc.。
2.
Herndon, N. C.(1992)。Perceived Corporate Ethicalness and Salesforce Turnover: A New Rationale for More Ethical Corporate Behavior。Proceedings of the Academy of Marketing Science。
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