本研究針對讀者對大學圖書館服務品質之評估進行探索性研究，以問卷調查方式 ，了解教職員生對大學圖書館服務品質之認知。研究結果顯示，讀者認為最重要之前五項 服務品質屬性為：館藏支援研究、館藏多樣化、設備現代化、館藏新穎和空間舒適，其中 教職員最重視的是館藏支援研究，而學生認為最重要的是設備現代化。因素分析之結果得 到勝任性和完整性等七項服務品質因素，經由變異數分之檢驗，發現職員較教授重視「溝通 性」因素，但對「充分性」因素之重視程度則較講師為低；而研究生顯著地較大學部學生 更重視「充分性」因素。不同學域之教職員對服務品質因素之認知沒有顯著差異存在，但 社會科學領域之學生則較科技領域之學生更重視「便利性」因素。

　　　　　This study presents the results of an exploratory study on users' perceptions of service quality in university libraries, using data collected fromr 691 respondents of ten universities. The main objectives is to identify the dimensions used by users when evaluationg the quality of services in university libraries, and to explore the differences in the perception of service quality among different constituencies. The top five indicators ranked by user are: collection supporting research needs, rang of materials, up-to- date equipment, up-to-date collection, and comfortable space-layout. The faculty ranked "collection supporting research needs" as top one, while "up-to-date equipment" are placed by students. The results show that there are singnificant differences in terms of the rankings of indicators as perceived by faculty and students. Furthermore, significiant differences also exist in terms of service quality factors between faculty and students.