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題名:醫院形象定位之研究--以臺北市六家醫學中心的家醫科就診民眾為例
書刊名:中華公共衛生雜誌
作者:張櫻淳黃文鴻蘇喜 引用關係
作者(外文):Chang, Ying-chunHuang, Weng F.Su, Syi
出版日期:1998
卷期:17:2
頁次:頁111-124
主題關鍵詞:醫院形象定位行銷策略Hospital imagePositioningMarketing strategy
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(8) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:0
  • 點閱點閱:35
     本研究的主要目的在於膫解消費者心目中所認知的各醫院的形象定位。首先從文獻中歸納出26項屬性,將其設計為五點式的李克特氏量表,經施測及因素分析後,共得五個形象構面。設計問卷測量消費者認知的形象定位,以台北市六家醫院的家醫科就診民眾為研究對象,發出問卷共1519份。有效問卷回收612份(回收率40.3%)經分析後,主要結果為: 一、 五個形象構面:(1)等候時間的長短;(2)醫院的整體觀感;(3)門診的醫療品質;(4)就醫的便利性;(5)醫院和醫師的名聲。且就本研究而言,醫療品質與整體觀感是民眾認為較重要的兩項。 二、 樣本人口所認知的醫院形象定位為:A、B、C醫院目前的定位明確,分別為醫院及醫師的名聲、整體觀感及就醫的便利性;D、E、F醫院則不明確且同質性高;而等候時間與醫療品質則是尚未被佔據的開放位置,係可發展行銷策略的定位點。
     The main purpose of this study was to investigate the current hospital image positioning cognized by consumers. 26 attributes from literature review were constructed with five-point Likert Scale in the survey questionnaire. Five hospital image dimensions were obtained from factor analysis, and further self-administered questionnaires were designed to measure consumers' image positioning among study subjects. With convenience sampling method, questionnaires were administered to 1519 outpatients visiting six medical centers' family medicine department during March and April 1996 in Taipei. There were 612 questionnaires completed, which represents 40.3% responses rate. After data analysis, the major findings were: 1. Five image dimensions cognized by consumers of this study were the length of waiting time, the holistic impression of the hospital, the quality of outpatient services, the accessibility to visits, and the reputation of the hospital and doctors. 2. The consumers' hospital image positioning in this study was described as follows: Hospital A, B and C had specific positions in the market, hospital A was the reputation, hospital B was the holistic impression, and hospital C was the accessibility. However, hospital D, E and F had no specific positions, but bore the same nature with one another, which means they were more competitive. The quality of outpatient services and waiting time were two open positions unoccupied by any of the six hospitals, it could be developed for the marketing strategy.
期刊論文
1.Gould, S. J.(1988)。Macrodynamic trends in health care: a distribution and retailing perspective。Health Care Manage Rev,13,15-22。  new window
2.Lim, J. S.、Zallocco, R.(1988)。Determinant attributes in formulation of attitudes toward four health care system。J Health Care Mark,1988(8),25-30。  new window
3.Javalgi, R. G.、Rao, S. T.、Thomas, E. G.(1991)。Choosing a hospital: analysis of consumer tradeoffs。J Health Care Mark,11,12-22。  new window
4.Smith, S. M.、Clark, M.(1990)。Hospital image and the positioning of service centers: an application in market analysis and strategy development。J Health Care Mark,10,13-22。  new window
5.Augustine, A. J.、Long, W. J.(1992)。Hospital positioning: a strategy tool for the 1990s。J Health Care Mark,12,15-23。  new window
6.Javalgi, R. J.、Whipple, T.、McManamon, M.、Edick, V.(1992)。Hospital image: a correspondence analysis approach。J Health Care Mark,12,12-40。  new window
7.Muller, A.、Bledsoe, P.(1989)。Physicians' ranking of hospital attributes: a comparison by use group。Health Care Manage Rev,14,77-84。  new window
8.Elbeck, M.(1988)。Health care marketing minicase-Measuring and interpreting dimensions of hospital image: the case of a psychiatric hospital。J Health Care Mark,8,88-93。  new window
9.Reidenbach, R. E.、Smallwood, B. S.(1990)。Exploring perceptions of hospital operations by a modified SERVQUAL approach。J Health Care Mark,10,47-55。  new window
10.Cohen, J. B.、Fishbein, M.、Ahtola, O. T.(1972)。The nature and uses of expectancy-value models in consumer attitude research。J Mark Res,9,456-460。  new window
11.王乃弘、黃松共(19960400)。民眾對選擇醫院因素及態度之研究--以中部數家醫院為例。醫院,29(2),1-15。  延伸查詢new window
12.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
研究報告
1.行政院衛生署(1995)。中華民國八十三年衛生統計(一)公務統計。台北:衛生署。  延伸查詢new window
學位論文
1.侯毓昌(1995)。中醫門診病人選擇醫院之因素分析及就醫滿意度研究(碩士論文)。國立陽明大學。  延伸查詢new window
2.尹衍樑(1983)。就醫態度與轉院行為之關係研究(碩士論文)。政治大學。  延伸查詢new window
3.張文瑛(1987)。民眾選擇醫院考慮因素之研究(碩士論文)。國立政治大學。  延伸查詢new window
4.蘇斌光(1989)。醫院行銷研究的應用病患選擇醫院的因素分析(碩士論文)。中國醫藥學院。  延伸查詢new window
5.張瑞麟(1993)。花蓮地區四家醫院形象定位之研究:對應性分析的應用(碩士論文)。國立陽明醫學院。  延伸查詢new window
圖書
1.Kotler, P.、Clarke, R. N.(1978)。Marketing for Health Care Organizations。New Jersey:Prentice-Hall。  new window
2.李定健(1986)。行銷定位。台北:經濟與生活。  延伸查詢new window
3.李秀敏(1995)。感覺行銷。台北:中國生產力。  延伸查詢new window
4.羅積玉(1994)。多元統計分析:方法與應用。台北:科技圖書。  延伸查詢new window
5.Greenacre, M.、Blasius, J.(1994)。Correspondence Analysis in the Social Science。San Diago:Acadimic Press。  new window
6.行政院衛生署(1995)。中華民國公共衛生概況。台北:行政院衛生署。  延伸查詢new window
7.Porter, Michael E.(1980)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。Free Press。  new window
 
 
 
 
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