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Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。 | | 7. | Tabernero, C.、Chambel, M. J.、Curral, L.、Arana, J. M.(2009)。The role of task-oriented versus relationship-oriented leadership on normative contract and group performance。Social Behavior and Personality: An International Journal，37(10)，1391-1404。 | | 8. | Tolofari, Sowaribi(2005)。New Public Management and Education。Policy Futures in Education，3，75-89。 | | 9. | van der Wal, Z.、de Graaf, G.、Lawton, A.(2011)。Competing Values in Public Management: Introduction to the Symposium Issue。Public Management Review，13，331-341。 | | 10. | Walker, R. M.、Brewer, G. A.、Boyne, G. A.、Avellaneda, C. N.(2011)。Market Orientation and Public Service Performance: New Public Management Gone Mad?。Public Administration Review，71，707-717。 | | 11. | Aoki, N.(2015)。Institutionalization of New Public Management: The case of Singapore's education system。Public Management Review，17，165-186。 | | 12. | Atta-quartey, Joyce Emma(2015)。An Evaluation of the Annual Performance Appraisal System at the University of Cape Coast。Open Journal of Social Sciences，3，247-260。 | | 13. | Beresford, Alexander(2009)。Comrades "Back on Track"?: The Durability of the Tripartite Alliance in South Africa。African Affairs，108，391-412。 | | 14. | Cuganesan, S.、Jacobs, K.、Lacey, D.(2014)。Beyond New Public Management: Does Performance Measurement Drive Public Value in Networks?。Public Value Management, Measurement and Reporting，3，21-42。 | | 15. | Demerouti, E.、Verbeke, W. J. M. I.、Bakker, A. B.(2005)。Exploring the Relationship between a Multidimensional and Multifaceted Burnout Concept and Self-Rated Performance。Journal of Management，31，186-209。 | | 16. | Downe, J.、Cowell, R.、Morgan, K.(2016)。What Determines Ethical Behavior in Public Organizations: Is It Rules or Leadership?。Public Administration Review，76，898-909。 | | 17. | Ellis, G.、Cowell, R.、Sherry-Brennan, F.、Strachan, P.、Toke, D.(2013)。Planning, energy and devolution in the UK。Town Planning Review，84，397-409。 | | 18. | Hope, Kempe Ronald(2012)。Managing the Public Sector in Kenya: Reform and Transformation for Improved Performance。Journal of Public Administration and Governance，2(4)，128-143。 | | 19. | Hope, K. R.、Chikulo, B. C.(2000)。Decentralization, the New Public Management, and the Changing Role of the Public Sector in Africa。Public Management，2，25-42。 | | 20. | Jiang, Weiping(2017)。The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior。Sustainability，9(9)。 | | 21. | Kinder, Tony(2012)。Learning, innovating and performance in post-new public management of locally delivered public services。Public Management Review，14，403-428。 | | 22. | Kruse, Clemens Scott(2017)。Security Techniques for the Electronic Health Records。Journal of Medical Systems，41(8)，(127)1-(127)9。 | | 23. | Amponsah-Tawiah, Kwesi、Kuranchie-Mensah, Elizabeth Boye(2016)。Employee Motivation and Work Performance: A Comparative Study of Mining Companies in Ghana。Journal of Industrial Engineering and Management，9，255-309。 | | 24. | Lapierre, Matthew A.(2015)。Development and Persuasion Understanding: Predicting Knowledge of Persuasion/Selling Intent From Children's Theory of Mind。Journal of Communication，65，423-442。 | | 25. | Lewis, J. M.(2015)。The politics and consequences of performance measurement。Policy and Society，34，1-12。 | | 26. | Leyland, Peter(2011)。The Multifaceted constitutional dynamics of U.K. Devolution。International Journal of Constitutional Law，9，251-273。 | | 27. | Lin, Jie-Shin、Lee, Po-Yu(2011)。Performance Management in Public Organizations: A Complexity Perspective。International Public Management Review，12(2)，81-96。 | | 28. | Masters, B.、Frazier, G. V.(2007)。Project Quality Activities and Goal Setting in Project Performance Assessment。Quality Management Journal，14(3)，25-35。 | | 29. | Mau, Tim A.(2017)。Leadership competencies for a global public service。International Review of Administrative Sciences，83(1)，3-22。 | | 30. | Mccourt, W.(2008)。Public Management in Developing Countries: From downsizing to governance。Public Management Review，10(4)，467-479。 | | 31. | Ohemeng, Frank L. K.、Amoako-Asiedu, Emelia、Obuobisa-Darko, Theresa(2018)。The impact of employee perception on the successful institutionalisation and implementation of performance management systems in developing countries: The perspective from Ghana's public service。Public Administration and Development，38(2)，75-86。 | | 32. | Penuel, William R.(2013)。The Organization as a Filter of Institutional Diffusion。Teachers College Record，115，1-33。 | | 33. | Rahman, S.、Norling, F.(1991)。Managerial thinking: A study of public managers from developing countries。Public Administration and Development，11，111-125。 | | 34. | Constandache, Mihaela、Stanciu, Anca-Cristina、Condrea, Elena(2014)。Concerns about the Sustainable Performance of Firm in the Context of Quality Management Systems Implementation。Procedia: Social and Behavioral Sciences，131，340-344。 | | 35. | Steane, Peter(2008)。Public management reforms in Australia and New Zealand: A pot-pourri overview of the past decade。Public Management Review，10，453-465。 | 會議論文| 1. | Greer, S. L.(2007)。Policy styles and devolution。The British Politics Group conference: 'Britain After Blair'，(會議日期: 2007/08/29)。 | | 2. | Schuff, David、St. Louis, Robert、Schymik, Gregory(2016)。Word Ambiguity and Search: Implications for Enterprise Performance Management。The 22nd Americas Conference on Information Systems。 | | 3. | Hoek, V.(2013)。Contributing Dimensions to Effective Performance Management in a Natural Resources Mining Company in Africa。International Conference on Chemical, Mining and Metallurgical Engineering。 | | 4. | Lee, J. W.、Kim, S. E.(2007)。Implementing Performance Management: An Empirical Analysis of the Conditions for Successful Implementation of Performance Management in U.S. Federal Agencies。The 9th Public Management Research Conference，University of Arizona 。 | 圖書| 1. | Van Dooren, Wouter、Boukaert, Geert、Halligan, John(2010)。Performance Management in the Public Sector。Routledge Taylor & Francis Group。 | | 2. | (2000)。Reforming public institutions and strengthening governance: A World Bank Strategy。World Bank。 | | 3. | Government of Kenya(2010)。Laws of Kenya。National Council for Law Reporting。 | | 4. | Hatry, Harry P.(2014)。Transforming Performance Measurement for the 21st Century。The Urban Institute。 | | 5. | Kenya School of Government(2015)。Kenya Devolution。Government Printer。 | 單篇論文| 1. | Wambua, Kilonzi Cornelius(2014)。Decentralization of Government Operations and Service Delivery Performance by County Governments in Kenya，University of Nairobi。 | | 2. | Barrett, Richard(2010)。The Importance of Values in Building a High-Performance Culture，Barrett Values Centre。 | | 3. | Hamilton, Thomas(2015)。The State of Logistics Performance Measurement: A Comparison of Literature and Practice，Georgia Southern University。 | | 4. | Leon, Anthony，Murphy, Tara(2016)。For Companies Doing Away with Performance Management System and Having No Ratings over the Recent Years: What Has Been Learned?，The ILR School, Cornell University。 | | 5. | Schulz-Herzenberg, C.，Aling'o, P.，Gatimu, S.(2015)。The 2013 general elections in Kenya: The integrity of the electoral process，Institute for Security Studies。 | |