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題名:安全、信任與風險,為影響顧客忠誠度的鼎之三足
書刊名:資訊管理學報
作者:翁崇雄林義倫
作者(外文):Ong, Chorng-shyongLin, Yi-luen
出版日期:2021
卷期:28:1
頁次:頁101-123
主題關鍵詞:顧客忠誠度信任感知安全感知風險網路銀行預期理論刺激回應理論Customer loyaltyTrustPerceived securityPerceived riskInternet bankingProspect theoryStimulus-organism-response theory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:2
  • 點閱點閱:6
期刊論文
1.Pavlou, P. A.、Dimoka, A.(2006)。The nature and role of feedback text comments in online marketplaces: implications for trust building, price premiums, and seller differentiation。Information Systems Research,17(4),392-414。  new window
2.Zhao, A. L.、Koenig-Lewis, N.、Hanmer-Lloyd, S.、Ward, P.(2010)。Adoption of Internet Banking Services in China: Is It All about Trust?。International Journal of Bank Marketing,28(1),7-26。  new window
3.Kim, K. K.、Shin, H. K.、Kim, B.(2011)。The Role of Psychological Traits and Social Factors in Using New Mobile Communication Services。Electronic Commerce Research and Applications,10(4),408-417。  new window
4.Stewart, Katherine J.(2003)。Trust Transfer on the World Wide Web。Organization Science,14(1),5-17。  new window
5.Chong, A. Y. L.、Ooi, K. B.、Lin, B.、Tan, B. I.(2010)。Online banking adoption: An empirical analysis。International Journal of Bank Marketing,28(4),267-287。  new window
6.Rotter, J. B.(1967)。A new scale for the measurement of interpersonal trust。Journal of Personality,35(4),651-665。  new window
7.Corbitt, Brian J.、Thanasankit, Theerasak、Yi, Han(2003)。Trust and E-commerce: A Study of Consumer Perceptions。Electronic Commerce Research and Applications,2(3),203-215。  new window
8.Chang, H. H.、Chen, S. W.(2009)。Consumer Perception of Interface Quality, Security, and Loyalty in Electronic Commerce。Information and Management,46(7),411-417。  new window
9.Salisbury, W. D.、Pearson, R. A.、Pearson, A. W.、Miller, D. W.(2001)。Perceived Security and World Wide Web Purchase Intention。Industrial Management and Data Systems,101(4),165-177。  new window
10.Sathye, M.(1999)。Adoption of Internet Banking by Australian Consumers: An Empirical Investigation。International Journal of Bank Marketing,17(7),324-334。  new window
11.Featherman, Mauricio S.、Pavlou, Paul A.(2003)。Predicting e-services adoption: A perceived risk facets perspective。International Journal of Human-Computer Studies,59(4),451-474。  new window
12.Belanche, D.、Casaló, L. V.、Flavián, C.、Schepers, J.(2014)。Trust transfer in the continued usage of public e-services。Information & Management,51(6),627-640。  new window
13.Lim, K.、Sia, C. L.、Lee, M. K. O.、Benbasat, I.(2006)。How do I trust you online, and if so, will I buy? An empirical study on designing Web contents to develop online trust。Journal of Management Information Systems,23(2),233-266。  new window
14.Bansal, G.、Zahedi, F. M.、Gefen, D.(2016)。Do context and personality matter? Trust and privacy concerns in disclosing private information online。Information & Management,53(1),1-21。  new window
15.Miltgen, C. L.、Smith, M. H.(2015)。Exploring information privacy regulation, risks, trust, and behavior。Information & Management,52(6),741-759。  new window
16.Chellappa, R. K.、Pavlou, P. A.(2002)。Perceived Information Security, Financial Liability and Consumer Trust in Electronic Commerce Transactions。Logistics Information Management,15(5/6),358-368。  new window
17.Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science,46(2),186-204。  new window
18.Gefen, David、Karahanna, Elena、Straub, Detmar W.(2003)。Trust and TAM in Online Shopping: An integrated Model。Management Information Systems Quarterly,27(1),51-90。  new window
19.Suh, B.、Han, I.(2003)。The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce。International Journal of Electronic Commerce,7(3),135-161。  new window
20.Jarvenpaa, Sirkka L.、Tractinsky, Noam、Vitale, Michael(2000)。Consumer Trust in an Internet Store。Information Technology and Management,1(1/2),45-71。  new window
21.Cao, X.、Yu, L.、Liu, Z.、Gong, M.、Adeel, L.(2018)。Understanding mobile payment users' continuance intention: a trust transfer perspective。Internet Research,28(2),456-476。  new window
22.Cheng, T. C. E.、Lam, D. Y. C.、Yeung, A. C. L.(2006)。Adoption of Internet Banking: An Empirical Study in Hong Kong。Decision Support Systems,42(3),1558-1572。  new window
23.McKnight, D. Harrison、Choudhury, Vivek、Kacmar, Charles(2002)。The Impact of Initial Consumer Trust on Intentions to Transact with a Web Site: A Trust Building Model。The Journal of Strategic Information Systems,11(3/4),297-323。  new window
24.Chang, H. H.、Hung, C.-Y.、Hsieh, H.-W.(2014)。Virtual teams: Cultural adaptation, communication quality, and interpersonal trust。Total Quality Management & Business Excellence,25(11/12),1318-1335。  new window
25.Chang, Y. P.、Dong, X. B.(2016)。Research on the impact of consumer interaction behaviour on purchase intention in an SNS environment: Evidence from China。Information Development,32(3),496-508。  new window
26.Chiu, T.-S.、Chih, W.-H.、Ortiz, J.、Wang, C.-Y.(2018)。The contradiction of trust and uncertainty from the viewpoint of swift guanxi。Internet Research,28(3),716-745。  new window
27.Ong, Chorng-shyong、Lin, Yi-luen(20151200)。Security, Risk, and Trust in Individuals' Internet Banking Adoption: An Integrated Model。International Journal of Electronic Commerce Studies,6(2),343-354。new window  new window
28.Kim, Dan J.、Ferrin, Donald L.、Rao, H. Raghav(2008)。A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents。Decision Support Systems,44(2),544-564。  new window
29.Kim, Hee-Woong、Xu, Yunjie、Gupta, Sumeet(2012)。Which is more important in Internet shopping, perceived price or trust?。Electronic Commerce Research and Applications,11(3),241-252。  new window
30.Kahneman, Daniel、Tversky, Amos(1979)。Prospect Theory: An Analysis of Decision under Risk。Econometrica: Journal of the Econometric Society,47(2),263-292。  new window
31.Chiu, Chao-Min、Hsu, Meng-Hsiang、Lai, Hsiangchu、Chang, Chun-Ming(2012)。Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents。Decision Support Systems,53(4),835-845。  new window
32.Oliver, Richard L.(1999)。Whence consumer loyalty?。Journal of Marketing,63(4_suppl 1),33-44。  new window
33.Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly,25(3),351-370。  new window
34.Schoorman, F. David、Mayer, Roger C.、Davis, James H.(2007)。An Integrative Model of Organizational Trust: Past, Present, and Future。Academy of Management Review,32(2),344-354。  new window
35.Balasubramanian, S.、Konana, P.、Menon, N. M.(2003)。Customer satisfaction in virtual environments: A study of online investing。Management Science,49(7),871-889。  new window
圖書
1.Herzberg, Frederick、Mausner, Bernard、Snyderman, Barbara Bloch(1959)。The Motivation to Work。John Wiley & Sons, Inc.。  new window
 
 
 
 
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