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題名:工作滿意度、情緒管理與職場友誼對壽險業務員任務績效之影響
書刊名:保險學報
作者:劉俊廷陳坤信施敏甄
出版日期:2020
卷期:15
頁次:頁45-76
主題關鍵詞:工作滿意度情緒管理職場友誼任務績效Work satisfactionEmotion managementWorkplace friendshipTask performance
原始連結:連回原系統網址new window
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期刊論文
1.Bish, A. J.、Bradley, L. M.、Sargent, L. D.(2004)。Career development for going beyond the call of duty: Is It Perceived as fair?。Career Development International,9(4),391-405。  new window
2.Sias, P. M.、Cahill, D. J.(1998)。From coworkers to friends: The development of peer friendships in the workplace。Western Journal of Communication,62(3),273-299。  new window
3.Verbeke, W.、Belschak, F.、Bagozzi, R. P.(2004)。The Adaptive Consequences of Pride in Personal Selling。Journal of the Academy of Marketing Science,32(4),386-402。  new window
4.Wright, Bradley E.、Kim, Soonhee(2004)。Participation's influence on job satisfaction: The importance of job characteristics。Review of Public Personnel Administration,24(1),18-40。  new window
5.Kafetsios, K.、Zampetakis, L. A.(2008)。Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work。Personality and Individual Differences,44(3),712-722。  new window
6.Erez, A.、Isen, A. M.(2002)。The influence of positive affect on the components of expectancy motivation。Journal of Applied Psychology,87(6),1055-1067。  new window
7.Lambert, E. G.、Hogan, N. L.、Barton, S. M.(2001)。The impact of job satisfaction on turnover intent: A test of a structural measurement model using a national sample of workers。The Social Science Journal,38(2),233-250。  new window
8.Winstead, B. A.、Derlega, V. J.、Montgomery, M. J.、Pilkington, C.(1995)。The quality of friendships at work and job satisfaction。Journal of Social and Personal Relationships,12(2),199-215。  new window
9.Markiewicz, D.、Devine, I.、Kausilas, D.(2000)。Friendships of women and men at work: Job satisfaction and resource implications。Journal of Managerial Psychology,15(2),161-184。  new window
10.Riordan, C. M.、Griffeth, R. W.(1995)。The opportunity for friendship in the workplace: An underexplored construct。Journal of Business and Psychology,10(2),141-154。  new window
11.Nielsen, Ivy K.、Jex, Steve M.、Adams, Gary A.(2000)。Development and validation of scores on a two-dimensional workplace friendship scale。Educational and Psychological Measurement,60(4),628-643。  new window
12.Sujan, Harish、Weitz, Barton A.、Kumar, Nirmalya(1994)。Learning Orientation, Working Smart, and Effective Selling。Journal of Marketing,58(3),39-52。  new window
13.Totterdell, P.、Parkinson, B.(1999)。Use and effectiveness of Self-regulation Strategies for improving mood in a group of trainee teachers。Journal of Occupational Health Psychology,4(3),219-232。  new window
14.Herzberg, Frederick(1968)。One More Time: How Do You Motivate Employees?。Harvard Business Review,46(1),53-62。  new window
15.Lopes, P. N.、Salovey, P.、Côté, S.、Beers, M.、Petty, R. E.(2005)。Emotion regulation abilities and the quality of social interaction。Emotion,5(1),113-118。  new window
16.Petty, M. M.、McGee, Gail W.、Cavender, Jerry W.(1984)。A Meta-Analysis of the Relationships Between Individual Job Satisfaction and Individual Performance。Academy of Management Review,9(4),712-721。  new window
17.Ostroff, Cheri(1992)。The relationship between satisfaction, Attitudes, and performance: An organizational level analysis。Journal of Applied Psychology,77(6),963-974。  new window
18.Spiro, Rosann L.、Weitz, Barton A.(1990)。Adaptive Selling Conceptualization, Measurement, and Nomological Validity。Journal of Marketing Research,27(1),61-69。  new window
19.Amjad, Zahra、Sabri, Pirzada Sami Ullah、Ilyas, Muhammad、Hameed, Afshaan(2015)。Informal relationships at workplace and employee performance: A study of employees private higher education sector。Pakistan Journal of Commerce and Social Sciences,9(1),303-321。  new window
20.Gross, J. J.(1998)。Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology。Journal of Personality and Social Psychology,74(1),224-237。  new window
21.Berman, Evan M.、West, Jonathan P.、Richter, Maurice N. Jr.(2002)。Workplace relations: Friendship patterns and consequences (according to managers)。Public Administration Review,62(2),217-230。  new window
22.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science,9(2),131-146。  new window
23.Wright, Thomas A.、Staw, Barry M.(1999)。Affect and favorable work outcomes: two longitudinal tests of the happy-productive worker thesis。Journal of Organizational Behavior,20(1),1-23。  new window
24.Lopes, P. N.、Grewal, D.、Kadis, J.、Gall, M.、Salovey, P.(2006)。Evidence that emotional intelligence is related to job performance and affect and attitudes at work。Psicothema,18(Suppl.),132-138。  new window
25.Organ, Dennis W.(1977)。A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis。Academy of Management Review,2(1),46-53。  new window
26.Chun, Young Han、Choi, Sungjoo、Song, Miyeon(2019)。Analyzing the Link Between Job Satisfaction and Performance in Educational Institutions。International Journal of Public Administration,42(9),707-722。  new window
27.Francis, Linda E.(1997)。Ideology and Interpersonal Emotion Management: Redefining Identity in Two Support Groups。Social Psychology Quarterly,60(2),153-171。  new window
28.김호정(1989)。한국관료의 직무특성과 직무만족의 관계 및 그 조절변수로서 행정문화에 관한 연구。한국행정학보,23(2),653-679。  new window
29.왕태규(2007)。조직성과의 영향요인에 관한 연구: 서울시 종합사회복지관을 중심으로。한국조직학회보,4(1),63-90。  new window
30.Mersman, J. L.、Donaldson, S. I.(2000)。Factors Affecting the Convergence of Self-Peer Ratings on Contextual and Task Performance。Human Performance,13(3),299-322。  new window
31.Clarke, Nicholas(2006)。The relationships between network commitment, its antecedents and network performance。Management Decision,44(9),1183-1205。  new window
32.박천오、김상묵(2001)。지방자치단체의 생산성 결정요인: 서울시 자치구 공무원들의 인식을 대상으로。한국행정연구,10(1),182-208。  new window
33.Fisher, Cynthia D.(1980)。On the dubious wisdom of expecting job satisfaction to correlate with performance。The Academy of Management Review,5(4),607-612。  new window
34.Morrison, Rachel(2004)。Informal Relationships in the Workplace: Associations with Job Satisfaction, Organisational Commitment and Turnover Intentions。New Zealand Journal of Psychology,33(3),114-128。  new window
學位論文
1.Dotan, Hilla(2007)。Friendship ties at work: Origins, evolution and consequences for managerial effectiveness(博士論文)。University of California, Los Angeles。  new window
圖書
1.Rainey, Hal G.(2003)。Understanding and Managing Public Organizations。Jossey-Bass。  new window
2.Pinder, Craig C.(2008)。Work motivation in organizational behavior。Psychology Press。  new window
3.Nunnally, Jum C.(1978)。Psychometric methods。McGraw-Hill Book Company。  new window
4.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
5.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
6.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley:Oxford University Press。  new window
其他
1.Shellenbarger, S.(20000112)。An overlooked toll of job upheavals: Valuable friendships。  new window
圖書論文
1.George, Jennifer M.、Brief, Arthur P.(1996)。Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation。Research in Organizational Behavior: An Annual Series of Analytical Essays & Critical Reviews。JAI Press。  new window
2.Locke, Edwin A.(1976)。The nature and causes of job satisfaction。Handbook of industrial and organizational psychology。Rand McNally Publishers Inc.。  new window
3.Perrow, Charles(1970)。Organizational Analysis: A Sociological View。Work motivation in organizational behavior。Psychology Press。  new window
 
 
 
 
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