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題名:微關非必要產品屬性對產品線延伸之影響
作者:丁瑞華
作者(外文):Jui-Hua Ting
校院名稱:國立臺北大學
系所名稱:企業管理學系
指導教授:黃營杉
學位類別:博士
出版日期:2005
主題關鍵詞:微關非必要產品屬性產品線延伸訊息揭露效果。微關非必要消費者維他命產品線大學生Trivial attributeProduct line extensionsDisclosure of irrelevancefutureafter
原始連結:連回原系統網址new window
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微關非必要產品屬性(trivial attribute)差異化會增加產品之評價,但有學者指出增加微關非必要產品屬性會降低消費者對產品評價,學者對屬性評價有不一致的現象。而微關非必要產品屬性可能傷害品牌其他產品及稀釋未來產品線延伸,過去研究產品線延伸主要強調與產品績效相關的獨特屬性或產品特徵,尚無研究從微關非必要產品屬性的觀點來探討產品線延伸,也缺乏對其可能稀釋未來產品線延伸做實證。而且過去學者認為熟悉微關非必要產品屬性會增加產品評價,但有學者指出屬性可能稀釋產品信念;而揭露屬性對產品無實質的客觀績效之負面訊息後之評價亦未有定論。為補充過去研究之不足,本研究探討微關非必要產品屬性熟悉度(高 / 低)、延伸策略(向上 / 平價)、訊息揭露效果(前 / 後)是否影響消費者對產品線延伸之評價。構成2×2×2的受測者間因子實驗設計,有八組實驗組及二組控制組(不含微關非必要產品屬性)。以含「維他命E」或「NXZ」新配方的洗面乳,使用隨機化方式分配樣本,對297位大學生進行假設驗證。研究結果發現,含微關非必要產品屬性與不含微關非必要產品屬性對產品線延伸的評價,只有在向上延伸有顯著。微關非必要產品屬性熟悉度高低對產品線延伸評價沒有顯著差異,該結果有別於過去的研究認為高熟悉的屬性有助於產品之評價。屬性熟悉度高低在負面不相關訊息揭露後,會降低產品線延伸之評價。微關非必要產品屬性之延伸策略,向上延伸的評價高於平價延伸;但是當負面訊息揭露後,消費者對向上延伸的產品評價顯著降低,而在平價延伸之信念與購買意願也有顯著差異。
Adding trivial attributes to a product may enhance product evaluations, but the trivial attributes may include the consumers reacting negatively to the brand’s other products and may dilute its future extensions. There exists no empirical evidence regarding the dilution of future extensions; additionally, no further research exists on why consumers sometime react to the familiarity and the disclosure of irrelevance of trivial attributes positively and sometimes negatively. The differentiation of trivial attributes is a very popular new product development strategy in the market, but there is limited research on the subject. Through literature review and inference, this experiment examines the high and low familiarity of trivial attributes, its upward and the same price line extensions, and presence or absence of the irrelevant attribute to evaluate product line extensions. The above was forming 2x2x2 between-subject factorial designs. A random sample of 297 undergraduate students participated in the study, and formed eight experimental groups and two control groups (without the trivial attribute). The stimulus was skin cream containing either Vitamin E or NXZ. The results indicated that the high or low familiarity of a trivial attribute does not affect the product evaluation, but after the disclosure the product evaluation is affected. This result is different from previous research which proposed that products with high familiarity attributes received better evaluation than those with low familiarity. Under the trivial line extension, the evaluation of upward extension is better than the same price extension, but after the disclosure the upward extension and the belief and willing to buy of downward extension are affected.
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