壹、中文部分
李仁傑 (2011)。保險與保全聯盟技術整合服務在住宅火災保險新商品設計應用之研究。保險經營與制度，10(1)，79-100。
李仁傑和林達榮 (2016)。壽險業創新行銷通路新思維–聯盟風險管理理論基礎。保險專刊，31(3)，285-300。
周哲維和簡禎富 (2016)。需求不確定性之產能擴充決策分析－TFT-LCD產業之個案研究。管理與系統，23(1)，1-29。
財團法人保險事業發展中心(2017)。中華民國105年火災保險賠款率統計總表(按保單險別)。搜尋日期：2017年4月23日。取自http://www.tii.tw/report_test/0001/69359470572109.pdf.
陳澤義和張宏生 (2010)。服務業行銷。臺北：華泰文化事業股份有限公司。

貳、英文部分
Abrahamsen, R., & Williams, M. C. (2007). Securing the city: Private security companies and non-state authority in global governance. Journal of International Relations, 21(2), 237-253.
Ai, J., Brockett, P. L., & Wang, T. (2015). Optimal enterprise risk management and decision making with shared and dependent risks. Journal of Risk and Insurance.
Retrieved June 20, 2017, from http://onlinelibraty.wiley.com/doi/10.1111/jori.121
40/abstract
Albersa, S., Ramanb, K., & Lee, N. (2015). Trends in optimization models of sales force management. Journal of Personal Selling & Sales Management, 35(4), 275-291.
Ali, S. S. (2015). Fire protection services in Karachi. Journal of Basic & Applied Sciences,11, 176-183.
Bandaly, D., Satir, A., & Shanker, L. (2014). Integrated supply chain risk management via operational methods and financial instruments. International Journal of Production Research, 52(7), 2007-2025.
Bandyopadhyay, D., & Sen, J. (2011). Internet of things: Applications and challenges in technology and standardization. Wireless Personal Communications, 58(1), 49-69.
Beck, U. (2006). Living in the world risk society. Economy and Society, 35(3), 329-345.
Biga, K., Spott, P., & Spott, E. (2015). Keeping people involved: Creating a new model for service organizations. American Journal of Management, 15(1), 84-93.
Black, F., & Scholes, M. (1973). The pricing of options and corporate liabilities. Journal of Political Economy, 81(3), 637-654.
Boyer, M. M., & Gobert, K. (2008). Dynamic prevention in short-term insurance contracts. Journal of Risk and Insurance, 75(2), 289-312.
Brandenburger, A. M., & Nalebuff, B. J. (1996). Co-opetition. New York : Bantam Doubleday Dell Publishing Group, Inc.
Brooks, D. J. (2010). What is security: Definition through knowledge categorization. Security Journal, 23(3), 225-239.
Cettolin, E., & Tausch, F. (2015). Risk taking and risk sharing: Does responsibility matter? Journal of Risk and Uncertainty, 50(3), 229-248.
Chang, C. L. (2015). Entrepreneurial orientation, communication strategies, and new product success: A theoretic model. Academy of Strategic Management Journal, 14(1), 1-19.
Chernonog, T., & Kogan, K. (2014). The effect of risk aversion on a supply chain with postponed pricing. Journal of the Operational Research Society, 65(9), 1396-1411.
Chilton, S., Covey, J., Hopkins, L., Jones-Lee, M., Loomes, G., Pidgeon, N., & Spencer, A. (2002). Public perceptions of risk and preference-based values of safety. Journal of Risk and Uncertainty, 25(3), 211-232.
Chou, T. J., Chang, E. C., Zheng, Y., & Tang, X. (2016). What makes consumers believe: The impacts of priming and sequential service experiences on consumer emotions and willingness to pay. The Journal of Services Marketing, 30(1), 115-127.
Christian, G., & Nicolas, T. (2003). Decision-making under scientific uncertainty: The economics of the precautionary principle. Journal of Risk and Uncertainty, 27(1), 77-103.
Cihan, A. (2016). The private security industry in Turkey: Officer characteristics and their perception of training sufficiency. Security Journal, 29(2), 169-184.
Derkinderen, F. G., & Crum, R. L. (1988). The development and empirical validation of strategic decision models. International Studies of Management & Organization, 18(2), 29-59.
Dimakos, X. K., & Aas, K. (2004). Integrated risk modelling. Statistical Modelling, 4(4), 265-277.
Diphoorn, T., & Kyed, H. M. (2016). Entanglements of private security and community policing in South Africa and Swaziland. African Affairs Journals, 115(461), 710-732.
Dixit, A. K., & Pindyck, R. S. (1994). Investment under Uncertainty. New Jersey: Princeton University Press.
Driouchi, T., & Bannett, D. J. (2012). Real options in management and organizational strategy: A review of decision-making and performance implications. International Journal of Management Reviews, 14(1), 39-62.
Dupont, B. (2014). Private security regimes: Conceptualizing the forces that shape the private delivery of security. Theoretical Criminology, 18(3), 263-281.
Eriksen, M. D. & Carson, J. M. (2017). A burning question: Does arson increase when local house prices decline ? Journal of Risk and Insurance, 84(1), 7-34.
Ferguson, W. L. (2002). Managing environmental risk through insurance. Journal of Risk and Insurance, 69(1), 115-118.
Fu, W., Wan, Q., & Zhao, X. (2017). The influence of platform service innovation on value co-creation activities and the network effect. Journal of Service Management, 28(2), 348-388.
Gao, L., & Bai, X. (2014). A unified perspective on the factors influencing consumer acceptance of internet of things technology. Asia Pacific Journal of Marketing and Logistics, 26(2), 211-231.
Gehandler, J. (2017). The theoretical framework of fire safety design: Reflections and
alternatives (in press). Fire Safety Journal. Retrieved June 12, 2017, from http://
doi.org/10.1016/j.firesaf.2017.03.034
Giannakis, M., & Papadopoulos, T. (2016). Supply chain sustainability: A risk management approach. International Journal of Production Economics, 171(4), 455-470.
Grammont, L., & Kaboul, H. (2016). An improvement of the product integration method for a weakly singular Hammerstein equation. Retrieved June 08, 2017, from https:
//arxiv.org/abs/1604.00881
Grncarovska, T. O., Dukovski, V., & Sharma, M. (2014). An integrated product policy decision framework. Management of Environmental Quality: An International Journal, 25(1), 63-74.
Hacklin F., & Wallnöfer, M. (2012). The business model in the practice of strategic decision making: Insights from a case study. Management Decision, 50(2), 166-188.
Hasti, C., & Searle, R. (2016). Socio-economic and demographic predictors of accidental dwelling fire rates. Fire Safety Journal, 84, 50-56.
He, Y., & Zhao, X. (2016). Contracts and coordination: Supply chains with uncertain demand and supply. Naval Research Logistics (NRL), 63(4), 305-319.
Healy, W., Knaus, E., Matthews, W., Mir, R., & Betts, S. (2015). Strategy in an era of economic uncertainty: Integrating external and internal antecedents of firm performance. Academy of Strategic Management Journal, 14(1), 511-516.
Henseler, J., & Roemer, E. (2013). Let’s wait and see! The real option to switch as a new element of customer value. Schmalenbach Business Review, 65(2), 112-136.
Hey, J. D., & Panaccione, L. (2011). Dynamic decision making: What do people do?. Journal of Risk and Uncertainty, 42(2), 85-123.
Hitt, A. M., & Tyler, B. B. (1991). Strategic decision models: Integrating different perspectives. Strategic Management Journal, 12(5), 327-351.
Hoyt, R. E., & Liebenberg, A. P. (2011). The value of enterprise risk management. Journal of Risk and Insurance, 78(4), 795-822.
Hugonnie, J., & Morellec, E. (2007). Real options and risk aversion. Swiss Finance
Institute Research Paper. Retrieved June 15, 2017, from http://papers.ssrn.com/
sol3/papers.cfm?abstract_id=422600
Hui, T. K. L., Sherrat, R. S., & Sánchez, D. D. (2016). Major requirements for building smart homes in smart cities based on internet of things technologies (in press).
Future Generation Computer Systems. Retrieved June 19, 2017, from https//doi.org
/10.1016/j.future.2016.10.026
Husted, B. W. (2005). Risk management, real options, corporate social responsibility. Journal of Business Ethics, 60(2), 175-183.
Inkpen, A. C. (1998). Learning and knowledge acquisition through international strategic alliances. The Academy of Management Executive, 12(4), 69-80.
Ioannou, C. A., & Sadeh, J. (2016). Time preferences and risk aversion: Tests on domain differences. Journal of Risk and Uncertainty, 53(1), 29-54.
Itô, K. (1951). On stochastic differential equations. Memoirs of the American Mathematical Society, 4, 1-51.
Jennings, C. R. (2013). Social and economic characteristics as determinants of residential fire risk in urban neighborhoods: A review of the literature. Fire Safety Journal, 62, 13-19.
Jia, R., Reich, B. H., & Jia, H. H. (2016). Service climate in knowledge-intensive, internal service settings. International Journal of Quality and Service Sciences, 8(4), 462-477.
Jouny-Rivier, E., Reynoso J., & Edvardsson, B. (2017). Determinants of services co-creation with business customers. Journal of Services Marketing, 31(2), 85-103.
Kashyap, S. (2016).10 real world applications of internet of things (IoT)-Explained
in videos. Retrieved May 30, 2017, from https://www.analyticsvidhya.com/
blog/2016/08/10-youtube-videos-explaining-the-real-world-applications-of-
internet-of-things-iot/
Kayali, M. M. (2006). Real options as a tool for making strategic investment decisions. Journal of American Academy of Business, 8(1), 282-286.
Keeney, R. L. (1982). Decision analysis: An overview. Operations Research, 30(5), 803-838.
Kim, S., Kim, N., Pae, J. H., & Yip, L. (2013).Cooperate and compete : Coopetition strategy in retailer-supplier relationships. Journal of Business & IndustriaMarketing, 28(4), 263-275.
Knott, J. (2011). Average insurance discount for home security is 20%. Retrieved June 01,
2017, from http://www.cepro.com/article/average_insurance_discount_for_home_
security_is_20
Lander, D. M., & Pinches, G. E. (1998). Challenges to the practical implementation of modeling and valuing real options. The Quarterly Review of Economics and Finance, 38(3), 537-567.
Lee, J. C. (2004). A study to the integration of fire insurance and security system in risk management. Paper presented at 8th APRIA Annual Meeting, Conference, Seoul, Korea.
Lee, J. C. (2013). An international value chain via strategic alliances with an integrated approach: Property & casualty insurance companies and security companies. Paper presented at 10th International Conference on Service Systems and Service Management, Hong Kong.
Lee, J. C., & Lin, T. T. (2017). A three-stage real options model on fire risk management decision-making under the fire loss frequency uncertainty (in press). Asia PacificManagement Review. Retrieved June 08, 2017, from http://doi.org/10.1016/j.apmrv.
2017.01.005
Lee, S., & Wilson, H. (2013). Spatial impact of burglar alarms on the decline of residential burglary. Security Journal, 26(2), 180-198.
Leggett, K. (2016). Trends 2016: The future of customer service. Retrieve June 02, 2017, from https://www.forrester.com/report/Trends+2016+The+Of+Customer+Service/-/E-
RES61372
Li, D., & Ferreira, M. P. (2008). Partner selection for international strategic alliances in emerging economies. Scandinavian Journal of Management, 24(4), 308-319.
Lian, Q., & Schlesinger, H. (2012). Insurance contract design when the insurer has private information on loss size. Journal of Risk and Insurance, 79(4), 1039-1050.
Light, D. (2014). The internet of things and property/casualty insurance:Can an old
industry learn new tricks? Retrieved May 28, 2017, from http:celent.com/reports/
internet-things-and-propertycasualty-insurance
Lin, H., & Darnall, N. (2015). Strategic alliance formation and structural configuration. Journal of Business Ethics, 127(3), 549-564.
Lin, T. T. (2010). Assessment of decision-making regarding market entry/exit for technology innovation. Quality & Quantity, 44(3), 447-457.
Loomes, G., Orr, S., & Sugden, R. (2009). Taste uncertainty and status quo effects in consumer choice. Journal of Risk and Uncertainty, 39(2), 113-135.
Luehrman, T. A. (1998). Investment opportunities as real options: Getting started on the numbers. Harvard Business Review, 76(4), 51-67.
Mateu, J. M., & March-Chorda, I. (2016). Searching for better business models assessment methods. Management Decision, 54(10), 2433-2446.
Meulbroek, L. (2002). The promise and challenge of integrated risk Management. Risk Management and Insurance Review, 5(1), 55-66.
Meyer, D. J., & Meyer, J. (2011). A Diamond-stiglitz approach to the demand for self-protection. Journal of Risk and Uncertainty, 42(1), 45-60.
Miller, K. D., & Waller, H. G. (2003). Scenarios, real options and integrated risk management. Long Range Planning, 36(1), 93-107.
Murphy, M. (2013). Social media and the fire service. Fire technology, 49(1), 175-183.
Murray, J. Y. (1995). Patterns in domestic vs. international strategic alliances: An investigation of US multinational firms. Multinational Business Review, 3(2), 7-16.
Myers, S. C. (1977). Determinants of corporate borrowing. Journal of Financial Economics, 5(2), 147-175.
Negulescu, O. H. (2014). Using a decision-making process model making process model in strategic management. Review of General Management, 19(1), 111-123.
O’Dwyer, M., Gilmore, A., & Carson, D. (2011). Strategic alliances as an element of innovative marketing in SMEs. Journal of Strategic Marketing, 19(1), 91-104.
Oliveira, M. G., Rozenfeld, H., Phaal, R., & Probert, D. (2015). Decision making at the front end of innovation: The hidden influence of knowledge and decision criteria. R&D Management, 45(2), 161-180.
Oliver, J. (2015). The consumer’s perspective on evaluating products: Service is the key. Journal of Services Marketing, 29(3), 200-210.
Olsson, N. O. (2006). Management of flexibility in projects. International Journal of Project Management, 24(1), 66-74.
Outreville, J. F. (2014). Risk aversion, risk behavior, and demand for insurance: Survey. Journal of Insurance Issues, 37(2), 158-186.
Pahlke, J., Strasser, S., & Vieider, F. M. (2015). Responsibility effects in decision making under risk. Journal of Risk and Uncertainty, 51(2), 125-146.
Phumbua, S., & Tjahjono, B. (2012). Towards product-service systems modelling: A quest for dynamic behaviour and model parameters. International Journal of Production Research, 50(2), 425-442.
Pease, K. (2016). Crime and everyday life. Security Journal, 29(3), e11-e12.
Puelz, R. (2010). Technology's effect on property-casualty insurance operations. Risk Management and Insurance Review, 13(1), 85-109.
Quiggin, J. (2002). Risk and self-protection: A state-contingent view. Journal of Risk and Uncertainty, 25(2), 133-145.
Reckhow, K, H. (1994). Importance of scientific uncertainty in decision making. Environmental Management, 18(2), 161-166.
Renzi, C., & Leali, F. (2016). A Multi-criteria decision-making application to the conceptual design of mechanical components. Journal of Multi-Criteria Decision Analysis, 23 (3/4), 87-111.
Revilla, E., & Knoppen, D. (2015). Building knowledge integration in buyer-supplier relationships: The critical role of strategic supply management and trust. International Journal of Operations & Production Management, 35(10), 1408-1436.
Sajjad, A., Eweje, G., & Tappin, D. (2015). Sustainable supply chain management: Motivators and barriers. Business Strategy and the Environment, 24(7), 643-655.
Sameer, V. (2011). Understanding strategic alliances: An integrated framework. Journal of Management Policy and Practice, 12(6), 90-100.
Sawik, T. (2016). Integrated supply, production and distribution scheduling under disruption risks. Omega, 62, 131-144.
Shafran, A. P. (2011). Self-protection against repeated low probability risks. Journal of Risk and Uncertainty, 42(3), 263-285.
Shearing, C. D., & Stenning, P. C. (1981). Modern private security: Its growth and implications. Crime and Justice, 3, 193-245.
Shimko, D. C. (1995). Finance in continuous time: A paradigm for primary asset valuation. New Jersey : Wiley-Blackwell.
Sinha, T. (2004). Strategy, value, and risk-The real options approach. Journal of Risk and Insurance, 71(2), 345-347.
Skar, M., Sydnes, M., & Sydnes, A. K. (2016). Integrating unorganized volunteers in emergency response management: A case study. International Journal of Emergency Services, 5(1), 52-65.
Slavík, A. (2007). Product Integration, Its History and Application. Prague: Matfyzpress.
Tallman, S. B., & Shenkar, O. (1994). A managerial decision model of international cooperative venture formation. Journal of International Business Studies, 25(1), 91-113.
Trigeorgis, L. (1993). Real options and interactions with financial flexibility. Financial Management, 22(3), 202-225.
Trigeorgis, L. & Reuer, J. J. (2017). Real options theory in strategic management. Strategic Management Journal, 38(1), 42-63.
Vogt, C. (2016). What is the difference between product placement and product integraton? Retrieved May 30, 2017, from http://smallbusiness.chron.com/
difference-between-product-placement-product-integration-18084.html
Weinholt, Å., & Granberg, T. A. (2015). New collaborations in daily emergency response. International Journal of Emergency Services, 4(2), 177-193.
White, A. (2015). The impact of the private security industry act 2001. Security Journal, 28(4), 425-442.
Xin, J., & Huang, C. (2013). Fire risk analysis of residential buildings based on scenario clusters and its application in fire risk management. Fire Safety Journal, 62, 72-78.
Yang, A. S. (2015). Measuring self-service technology latent difficulties: Insurance decisions on utilitarian and hedonic influences. Asia-Pacific Journal of Risk and Insurance, 9(1), 1-33.
Yeo, K. T., & Qiu, F. (2003). The value of management flexibility-A real option approach to investment evaluation. International Journal of Project Management, 21(4), 243-250.
Zegarelli, M. (2017). Using the product rule to integrate the product of two functions. Retrieved May 29, 2017, from http://www.dummies.com/education/
math/calculus/using-the-product-rule-to-integrate-the-product-of-two-functions/
Zhang, W. (2017). Household risk aversion and portfolio choices. Mathematics and Financial Economics, 11(3), 369-381.
Zhang, X., Zhong, W., & Makino, S. (2015). Customer involvement and service firm internationalization performance: An integrative framework. Journal of International Business Studies, 46(3), 355-380.