知覺組織支持對離職傾向之影響－工作滿足的中介效果與工作投入的調節式中介效果_

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題名：	知覺組織支持對離職傾向之影響－工作滿足的中介效果與工作投入的調節式中介效果
作者：	秦大智
作者(外文)：	CHIN, TA-CHIH
校院名稱：	國立臺北大學
系所名稱：	企業管理學系
指導教授：	陳銘薰
學位類別：	博士
出版日期：	2017
主題關鍵詞：	知覺組織支持；離職傾向；工作滿足；工作投入；中介；調節式中介；Perceived organizational support；Turnover intention；Job satisfaction；Job involvement；Mediator；Moderated mediation
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:13

近年我國年金制度改革議題，曾發生軍、公、教人員大規模搶退潮，隨著2017年6月立法院三讀通過《公務人員退休資遣撫卹法》等三項有關年金改革法案，開始出現不敢退休及延後退休的現象。本研究提出知覺組織支持、離職傾向、工作滿足、工作投入整合性研究架構，研究目的係探討公務人員的工作態度，在知覺組織支持與離職傾向之間，工作滿足之中介效果，以及工作投入之調節式中介效果。
本研究採問卷調查法，以臺北市政府公務人員為研究對象，並使用 Hayes (2013) 以迴歸分析為基礎的條件程序模型。研究發現如下：
1.年金改革前、後的知覺組織支持對於離職傾向均具有顯著負向影響效果。
2.年金改革前工作滿足具有部分中介效果；年金改革後，工作滿足不具有中介效果，無論年金改革前、後，工作滿足都會受到工作投入做為控制變數的顯著正向影響。
3.工作投入對於知覺組織支持與離職傾向之間的工作滿足中介效果，具有顯著調節效果，進一步釐清工作投入調節式中介效果，係發生在工作滿足與離職傾向之間，而且工作投入程度越高，工作滿足的中介效果量亦越高。
本研究成果殊值臺北市政府管理階層重視公務人員消極工作態度，以維繫並提升公共服務品質，亦對於未來研究方向提出具體建議。

以文找文

Recently, the issue of pension reform in Taiwan had been causing huge wave of retirement for military, governmental and teaching personnel. However, right after the Legislative Yuan had passed the act of “Civil servants retirement and severance pension act” in June 2017, the early retirement for all personnel were almost non-existent. This study proposed a structure for the study of perceived organizational support, turnover intention, job satisfaction and job involvement. The purpose of this research is to explore the mediating effect of job satisfaction and moderated mediating effect of job involvement on the relationship between perceived organizational support and turnover intention.
This study adopted the method of questionnaire survey, and the questionnaires were collected from Taipei City Government agencies, using public officials as research target. The data was analyzed using Haye’s Conditional Process Models (2013) and the results were as follows:
1.The effect of perceived organizational support on turnover intention was significantly negative, either before or after the pension reform.
2.Job satisfaction’s mediating effect was partial before pension reform, and none after the reform. Disregard before or after reform, job satisfaction was being positive influenced by job involvement while been treated as a control variable.
3.Job involvement had negative moderated mediating effect among perceived organizational support and turnover intention via job satisfaction. Further analysis revealed that the effect happened between job satisfaction and turnover intention, while more job involvement would in more job satisfaction.
These results were proposed for the Taipei City Government as a practical application to pay more attention to personnel’s negative attitude in order to enhance the quality of public service. Suggestions for future research were also presented.

以文找文

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