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題名:社會資本及人格特質對知識分享行為與工作績效之影響 —組織網絡鑲嵌之跨層次研究
作者:王翠
作者(外文):WANG, CUI
校院名稱:國立臺北大學
系所名稱:企業管理學系
指導教授:陳宥杉
林俊佑
學位類別:博士
出版日期:2021
主題關鍵詞:人格特質社會資本知識分享行為個人工作績效跨層次模型PersonalitySocial CapitalKnowledge Sharing BehaviorIndividual Job PerformanceMultilevel Model 
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基於社會資本和知識分享行為理論,提出了社會資本和人格特質對個體工作績效的影響模型。本研究將工作績效的前置因素分為社會資本和人格特質兩個因素。找到了個體工作績效的屬性與情境。通過對中國大陸65家中小企業的425名員工和65名管理者的問卷調查,運用跨層次結構方程模型方法,分析了概念模型的合理性。此外,本研究在模型中探討結構變數的作用與企業的社會資本對個人工作績效的影響。
本研究的結論主要包括兩部分:個體層面和組織層面:(1)三種社會資本類型(粘合社會資本、橋接社會資本和鏈接社會資本)的員工對其知識分享行為和個人工作績效均有顯著的正向影響;(2)外向型、經驗開放性、經驗盡責性和親和性人格特質顯著正向影響個體的社會資本、知識分享行為與工作績效;(3)跨層次研究發現:企業社會資本會顯著影響員工的知識分享行為,但不同企業個體的工作績效顯著。
基於跨層次理論,本研究提出一個跨層次的分析框架,探討組織網絡嵌入對個體層面員工知識分享行為的影響以及員工個體績效的影響。實證分析表明,知識分享行為對員工工作績效有促進作用。
Based on the theories of social capital and knowledge sharing behaviors, the model of social capital and personality traits on individual job performance was hypothesized. This study divides the sources of working-performance as social capital and personality traits. Then, found out the natures and context of individual job performance. Also, recruits the cross-level structural equation model method for analyzing the rationality of the conceptual model through a questionnaire survey from 425 employees and 65 managers in 65 SMEs in mainland China. Furthermore, this study discusses the roles of structural variables and the impact of firm social capital on individual job performance in the model.
The conclusions of this study are mainly composed of two parts: the individual level and the organizational level: (1) Employees with three types of social capitals (bonding social capital, linking social capital, and bridging social capital) will affect their knowledge sharing behavior and individual job performance significantly and positively; (2) Individuals with personality traits of extroversion, openness, conscientiousness, and agreeableness will affect their social capital, knowledge sharing behavior, and job performance significantly positively; (3) The findings on cross-level: the firm social capital affect employees their knowledge sharing behaviors significantly, and the individual job performance significantly in different companies.
Based on the cross-level theory, this research proposes a cross-level analysis framework for the influence of the organizational network embeddedness in the knowledge sharing behavior between employees at the individual level of employees and the impact of individual performance. The empirical analysis demonstrates the specific roles in promoting knowledge sharing and the performance of employees.
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