| 期刊論文| 1. | Mitroff, Ian I.(1994)。Crisis management & environmentalism: A natural fit。California Management Review，36(2)，101-113。   | | 2. | Pearson, Christine M.、Mitroff, Ian I.(1993)。From crisis prone to crisis prepared: A framework for crisis management。Academy of Management Executive，7(1)，48-59。 | | 3. | Billings, Robert S.、Miburn, Thomas W.、Schaalman, Mary Lou(1980)。A Model of Crisis Perception: A Theoretical and Empirical Analysis。Administration Science Quarterly，25(2)，300-316。 | | 4. | Nunamaker, Jay F. Jr.、Weber, Sue E.、Chen, Minder(1989)。Organizational Crisis Management Systems: Planning for Intelligent Systems。Journal of Management Information Systems，5(4)，7-32。 | | 5. | Walsh, B.(1995)。Beware of the Crisis Lovers。Forbes，155(12)，17-18。 | | 6. | Mitroff, I. I.、Harrington, K.、Gai, E.(1996)。Thinking About the Unthinkable。Across the Board，33(8)，44-48。 | | 7. | Wilson, S.、Patterson, B.(1987)。When the News Hits the Fan。Business Marketing，72，92-74。 | | 8. | Loewendick, B. A.(1993)。Laying Your Crisis on the Table。Training & Development，1993(Nov.)，15-17。 | | 9. | Stohl, C.、Coombs, W. T.(1988)。Cooperation or Cooptation: An analysis of Quality Circle Training Manuals。Management Communication Quarterl，2，63-89。 | | 10. | Guth, D. W.(1993)。Crisis Plans in Short Supply。Public Relations Journal，49。 | | 11. | Higbee, A.(1992)。Shortening the Crisis Life-cycle: Seven Rules to Live By。Occupational Hazards，54，137-138。 | | 12. | Reeves, M.(1996)。Weaving a Web at the Office: Intranets Are All the Rage in Networking Technology。Black Enterprise，27(4)，39-41。 | | 13. | Augustine, N. R.(1995)。Managing the crisis you tried to prevent。Harvard Business Review，73(6)，147-158。 | 圖書| 1. | 邱強、張慧瑛(2002)。危機處理聖經。台北：天下文化。 延伸查詢 | | 2. | Goldstein, Irwin L.(1993)。Training in Organizations: Needs Assessment, Development, and Evaluation。California：Brooks/Cole Publishing Company。 | | 3. | Fink, Steven(1986)。Crisis Management: Planning for Inevitable。New York：American Management Association。 | | 4. | 林靜伶、吳宜蓁、黃懿慧(1996)。公共關係。臺北市：國立空中大學。 延伸查詢 | | 5. | Pauchant, Thierry C.、Mitriff, Ian I.(1992)。Transforming the crisis-prone organization: preventing individual, organizational, and environmental tragedies。New York：Jossey-Bass Inc.。 | | 6. | Lerbinger, Otto(1997)。The Crisis Manager: Facing Risk and Responsibility。Mahwah, New Jersey：Lawrence Erlbaum Associates, Inc.。 | | 7. | Baton, L.(1993)。Crisis in Organization: Managing and Communication in the Heat of Chaos。Cincinnati, OH：College Division South-Western。 | | 8. | Michael, Charles、Kim, John(1988)。Crisis Management: A Case Book。Springfield, IL：Charles Thomas Publisher。 | | 9. | Barton, L.(1993)。Crisis in Organizations: Managing and Communicating in the Heat of Chaos。Cincinnati, OH：College Divisions South-Western。 | | 10. | National Research Council(1996)。Computing and communication in the Extreme: Research for Crisis Management and Application。Washington, D.C.：National Academy Press。 | | 11. | Coombs, W. Timothy(1999)。Ongoing crisis communication: Planning, managing, and responding。Sage。 | 圖書論文| 1. | Robinsion, James A.(1972)。Crisis: An Appraisal of Concepts And Theories。International Crisis: Insight from Behavioral Research。Free Press。 | | 2. | Augustine, Norman(2000)。Managing the Crisis You Tried to Prevent。Harvard Business Review on Crisis Management。Cambridge, MA：Harvard Business School Press。 | |