期刊論文1. | Williams, K. C.、Spiro, R. L.(1985)。Communication Style in the Salesperson-Customer Dyad。Journal of Marketing Research,22(4),434-442。 |
2. | Darden, W. R.、Babin, Barry J.(1994)。Exploring the Concept of Affective Quality: Expanding the Concept of Retail Personality。Journal of Business Research,29(2),101-109。 |
3. | Mai, L. W.、Ness, M. R.(1999)。Canonical Correlation Analysis of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food。British Food Journal,101(11),857-870。 |
4. | Mittal, V.、Katrichis, J. M.、Kumar, P.(2001)。Attribute Performance and Customer Satisfaction Over Time: Evidence from Two Field Studies。Journal of Services Marketing,15(5),343-356。 |
5. | Baker, J.、Cameron, M.(1996)。The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Proposition。Journal of the Academy of Marketing Science,24(4),338-349。 |
6. | Bei, L. T.、Chiao, Y. C.(2001)。An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,14(1),125-140。 |
7. | Humphreys, M. A.、Williams, M. R.(1996)。Exploring the Relative Effects of Salesperson Interpersonal Process Attributes and Technical Product Attributes on Customer Satisfaction。Journal of Personal Selling and Sales Management,16(3),47-57。 |
8. | 陳正男、丁學勤(20010800)。融入技術服務、功能服務於顧客滿意度模式之研究。交大管理學報,21(2),113-146。 延伸查詢 |
9. | Szymanski, David M.(1988)。Determinants of Selling Effectiveness: The Importance of Declarative Knowledge to the Personal Selling Concept。Journal of Marketing,52(1),64-77。 |
10. | Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。 |
11. | Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing,74(2),223-245。 |
12. | Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。 |
13. | Westbrook, Robert A.(1987)。Product/Consumption-Based Affective Responses and Postpurchase Processes。Journal of Marketing Research,24(3),258-270。 |
14. | Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing,18(4),36-44。 |
15. | Goff, B. G.、Boles, James S.、Belenger, Danny N.、Stojack, Canie(1997)。The Influence of Salesperson Selling Behaviors on Customer Satisfaction with Products。Journal of Retailing,73(2),171-183。 |
16. | Garvin, David A.(1987)。Competing on the Eight Dimensions of Quality。Harvard Business Review,65(6),101-109。 |
17. | Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research,14(4),495-507。 |
18. | Narver, John C.、Slater, Stanley F.(1990)。The Effect of a Market Orientation on Business Profitability。Journal of Marketing,54(4),20-35。 |
19. | Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。 |
20. | Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。 |
21. | Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。 |
22. | Babin, L. A.、Babin, Barry J.、Boles, J. S.(1999)。The Effects of Consumer Perceptions of the Salesperson, Product and Dealer on Purchase Intentions。Journal of Retailing and Consumer Services,6(2),91-97。 |
23. | Grewal, D.、Sharma, A.(1991)。The Effect of Salesforce Behavior on Customer Satisfaction: An Interactive Framework。Journal of Personal Selling & Sales Management,11(3),13-23。 |
24. | Hawes, J. M.、Rao, C. P.、Baker, T. L.(1993)。Retail Salesperson Attributes and the Role of Dependability in the Selection of Durable Goods。Journal of Personal Selling & Sales Management,13(4),61-71。 |
25. | Lusch, R. F.、Boyt, T.、Schuler, D.(1996)。Employees as Customers: The Role of Social Controls and Employee Socialization in Developing Patronage。Journal of Business Research,35(3),179-188。 |
26. | Weitzel, W.、Schwarzkopf, A. B.、Peach, E. B.(1989)。The Influence of Employee Perceptions of Customer Service on Retail Store Sales。Journal of Retailing,65(1),27-39。 |