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題名:消費者體驗與訊息處理路徑對品牌延伸購買態度之影響
書刊名:行銷評論
作者:何雍慶 引用關係蘇子炘 引用關係張永富
作者(外文):Ho, Yung-chingSu, Zih-sinChang, Yong-fu
出版日期:2004
卷期:1:1
頁次:頁1-19
主題關鍵詞:消費者體驗品牌延伸思考可能性模式Customers' experiencesBrand extensionElaboration likelihood model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(19) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:0
  • 點閱點閱:135
隨著市場競爭程度的加劇,新產品導入已面臨著越來越大的風險,且未來的經濟發展趨勢,將是為顧客創造出一種能夠感覺到的體驗價值。此外,消費者態度的形成與其思考可能性模式(elaboration likelihood model, ELM)有關,因此在體驗經濟的時代,實有必要以消費體驗的角度,來深入探討對於品牌延伸購買態度的影響。本研究透過文獻整理,結果發現感官、情感、思考、行動以及關聯體驗的形成,確實會強化消費者透過周邊路徑,以形成品牌延伸購買態度。此結論期待能為ELM帶來展新的討論空間,並有助於新產品開發時品牌延伸策略之運用。
Faced with an increasingly competitive market situation, it is important for marketers to create experiential value for their customers in order to ensure a successful launch of new products. Especially during the era of the experiential economy, an incorporation of the concept of experiential marketing to the Elaboration Likelihood Model (ELM) can be helpful for marketers to predict consumers' behavior more accurately. Based on these concepts, this paper examined the effects of customers' experiences on the buying decision of extended brands. The results of this study revealed that customers' experiences of "sense", "feel", "act" and "relate" were positively related to the choice of the peripheral route for buying intention. However, customer' experience of "think" was positively related to the central route. It was recommended that ELM be combined with the concept of experiential marketing. The results of this study were useful for practitioners as well as the theory development of ELM. Moreover, they could also be beneficial to a firm for successfully launching a new product.
期刊論文
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2.Tauber, E. M.(1981)。Brand Franchise Extension: New Product Benefits from existing brand names。Business Horizons,24(2),36-41。  new window
3.Alpert, L.、Gatty, R.(1969)。Product Positioning by Behavioral Life Styles。Journal of Marketing,33(2),65-69。  new window
4.Schultz, Roberta J.(1996)。The effects of mood states on service contact strategies。Journal of Professional Services Marketing,14(1),117-135。  new window
5.Sinha, I.、DeSarbo, W. S.(1998)。An Integrated Approach toward the Spatial Modeling of Perceived Customer Value。Journal of Marketing Research,35(2),236-249。  new window
6.Sujan, M.(1985)。Consumer Knowledge: Effects on Evaluation Strategies Mediating Consumer Judgements。Journal of Consumer Research,12(1),31-46。  new window
7.Alba, Joseph W.、Hutchinson, John Wesley(1987)。Dimensions of Consumer Expertise。Journal of Consumer Research,13(4),411-454。  new window
8.Petty, Richard E.、Cacioppo, John T.、Goldman, Rachel(1981)。Personal Involvement as a Determinant of Argument-Based Persuasion。Journal of Personality and Social Psychology,41(5),847-855。  new window
9.Keller, Kevin Lane(1993)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing,57(1),1-22。  new window
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13.Park, Choong Whan、Milberg, Sandra、Lawson, Robert(1991)。Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency。Journal of Consumer Research,18(2),185-193。  new window
14.Tauber, Edward M.(1988)。Brand Leverage: Strategy for Growth in a Cost-Control World。Journal of Advertising Research,28(4),26-30。  new window
15.Park, C. Whan、Jaworski, Bernard J.、MacInnis, Deborah J.(1986)。Strategic Brand Concept-Image Management。Journal of Marketing,50(4),135-145。  new window
16.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
17.Holbrook, Morris B.(2000)。The millennial consumer in the texts of our times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
會議論文
1.Bhat, S.、Reddy, S. K.(1997)。Investigating the dimensions of fit between a brand and its extension。Chicago:American Marketing Association。186-194。  new window
圖書
1.Solomon, Michael R.(2002)。Consumer Behavior: Buying, Having, and Being。Upper Saddle River, New Jersey:Prentice Hall International。  new window
2.Smith, Shaun、Wheeler, Joy、郭菀玲(2003)。創造顧客感動的品牌管理--把顧客變成忠誠的擁戴者。台北:哈佛企業管理顧問公司。  延伸查詢new window
3.Garder, H.(1986)。The mind's new science: A history of cognitive revolution。New York:Basic Books。  new window
4.Backwell, R. D.、Miniard, P. W.、Engel, J. F.(2001)。Consumer Behavior。Orlando, Florida:Sea Harbor Driver。  new window
5.Arnould, Eric、Price, Linda、Zinkhan, George、陳智凱(2003)。消費者行為。麥格羅.希爾國際股份有限公司臺灣分公司。  延伸查詢new window
6.Csikszentmihalyi, Mihaly(1975)。Beyond Boredom and Anxiety: The Experience of Play in Work and Games。Jossey-Bass。  new window
7.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
8.Aaker, David A.、Equity, M. B.(1991)。Managing Brand Equity: Capitalizing on the Value of a Brand Name。Free Press。  new window
9.Schmitt, Bemd H.(1999)。Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, Relate to Your Company and Brands。Free Press。  new window
其他
1.Demby, E. H.(19890102)。Psychographics Revisited: The Birth of Technique。  new window
圖書論文
1.Holbrook, Morris B.(1999)。Introduction to customer value。Consumer Value: A Framework for Analysis and Research。New York, NY:Routledge。  new window
2.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
 
 
 
 
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