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題名:以AHP模式進行綜合型運動網站對消費者服務價值之研究
書刊名:運動休閒管理學報
作者:楊慶南
作者(外文):Yang, Ching-nan
出版日期:2004
卷期:1:1
頁次:頁32-48
主題關鍵詞:運動網站服務價值層級分析法Sports websiteService valueAnalytic hierarchy processAHP
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:28
期刊論文
1.Athanassopoulos, Antreas D.(2000)。Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behaviour。Journal of Business Research,47(3),191-207。  new window
2.Liu, C.、Arnett, K. P.(2000)。Exploring the factors associated with web site success in context of electronic commerce。Information and Management,38(1),23-33。  new window
3.黃思明、洪順慶、胡國材(19960300)。引進電子資料交換對行銷通路之影響。管理科學學報,13(1),107-129。  延伸查詢new window
4.Janda, S.、Trocchia, P. J.、Gwinner, K. P.(2002)。Consumer Perceptions of Internet Retail Service Quality。International Journal of Service Industry Management,13(5),412-433。  new window
5.Yang, Z.、Peterson, R. T.、Huang, L.(2001)。Taking the pulse of internet pharmacies: Online consumers speak out on pharmacy services。Marketing Health Services,21(2),4-10。  new window
6.Wolfinbarger, Mary F.、Gilly, Mary C.(2001)。Shopping Online for Freedom, Control, and Fun。California Management Review,43(2),34-55。  new window
7.Saaty, Thomas L.(1987)。Rank Generation, Preservation, and Reversal in the Analytic Hierarchy Decision Process。Decision Sciences,18(2),157-177。  new window
8.Grewal, D.、Monroe, K. B.、Krishnan, R.(1998)。The effects of price-comparisons advertising on buyers' perceptions of acquisition value, transaction value, and behavioral intentions。Journal of Marketing,62(2),46-59。  new window
9.Juran, J. M.(1986)。A universal approach to managing for quality。Quality Progress,19(8),19-24。  new window
10.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
11.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research,17(4),375-384。  new window
12.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
13.Grönroos, Christian(1984)。A Service Quality Model and Its Marketing Implication。European Journal of Marketing,18(4),36-44。  new window
14.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
15.Saaty, Thomas L.(1990)。How to make a decision: the analytic hierarchy process。European Journal of Operational Research,48(1),9-26。  new window
16.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
17.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。  new window
18.Raymond, L.、Bergeron, F.(1997)。Managing EDI for corporate advantage: A Longitudinal Study。Information & Management,31,319-333。  new window
19.Voss, C.(2000)。Developing an eService Strategy。Business Strategy Review,11(1),21-33。  new window
學位論文
1.李英瑋(2001)。國內綜合型運動網站使用者滿意度之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書
1.Satty, Thomas L.、Vargas, Luis G.(1982)。The logic of priorities。Boston:Kluwer Nijhoff Publish。  new window
2.Kotler, P.(1999)。Marketing Management: Anslysis, Planning, Implementation and Control。Englewood Cliffs, NJ:Upper Saddle River, NJ:Prentice-Hall, Inc.。  new window
3.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases and Readings。Boston:Allyn and Bacon, Inc.。  new window
4.Armstrong, Gary、Kotler, Philip(2000)。Marketing: An Introduction。Prentice Hall。  new window
5.Saaty, Thomas L.(1980)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。McGraw-Hill。  new window
 
 
 
 
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