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題名:以品質管理觀點探討網路報稅系統之使用滿意度
書刊名:品質學報
作者:陳慶文 引用關係黃照貴 引用關係侯憲昇
作者(外文):Chen, Ching-wenHuang, EchoHou, Hsien-sheng
出版日期:2009
卷期:16:3
頁次:頁195-211
主題關鍵詞:網路報稅系統資訊品質系統品質服務品質使用者滿意度Internet tax filing systemInformation qualitySystem qualityService qualityUser satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:55
期刊論文
1.Janda, S.、Trocchia, P. J.、Gwinner, K. P.(2002)。Consumer perceptions of internet retail。International Journal of Service Industry Management,13(5),412-431。  new window
2.Katerattanakul, Pairin(2002)。Framework of Effective Web Site Design for Business-to-consumer Internet Commerce。INFOE,40(1),57-70。  new window
3.Rodgers, W.、Negash, S.、Suk, K.(2005)。The moderating effect of on-line experience on the antecedents and consequences of on-line satisfaction。Psychology & Marketing,22(4),313-331。  new window
4.Muylle, S.、Moenaert, R.、Despontin, M.(2004)。The Conceptualization and Empirical Validation of Web Site User Satisfaction。Information & Management,41(5),543-560。  new window
5.Madu, C. N.、Madu, A. A.(2002)。Dimensions of E-Quality。International Journal of Quality and Reliability Management,19(3),246-258。  new window
6.Jarvenpaa, S. L.、Todd, P. A.(1996)。Consumer Reactions to Electronic Shopping on the World Wide Web。International Journal of Electronic Commerce,1(2),59-88。  new window
7.Doll, William J.、Raghunathan, T. S.、Lim, J. S.、Gupta, Y. P.(1995)。A Confirmatory Factor Analysis of the User Information Satisfaction Instrument。Information Systems Research,6(2),177-189。  new window
8.Bharati, P.、Chaudhury, A.(2004)。An empirical investigation of decision-making satisfaction in web-based decision support systems。Decision Support Systems,37(2),187-197。  new window
9.Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science,29(5),530-545。  new window
10.Liu, Chang、Arnett, Kirk P.(2000)。Exploring the factors associated with Web site success in the context of electronic commerce。Information & Management,38(1),23-33。  new window
11.Pitt, Leyland F.、Watson, Richard T.、Kavan, C. Bruce(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly,19(2),173-187。  new window
12.McKinney, Vicki、Yoon, Kanghyun、Zahedi, Fatemeh Mariam(2002)。The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach。Information Systems Research,13(3),296-315。  new window
13.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
14.Szymanski, David M.、Hise, Richard T.(2000)。E-satisfaction: An initial examination。Journal of Retailing,76(3),309-322。  new window
15.Doll, William J.、Torkzadeh, Gholamreza(1988)。The Measurement of End-User Computing Satisfaction。MIS Quarterly,12(2),259-274。  new window
16.Bharati, P.、Chaudhury, A.(2006)。Product customization on the web: an empirical study of factors impacting choice board user satisfaction。Information Resources Management Journal,19(2),69-81。  new window
17.Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。  new window
18.Palmer, Jonathan W.(2002)。Web Site Usability, Design, and Performance Metrics。Information Systems Research,13(2),151-168。  new window
19.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。  new window
20.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
21.Liao, Ziqi、Cheung, Micheal Tow(2001)。Internet-based e-shopping and consumer attitudes: an empirical study。Information & Management,38(5),299-306。  new window
22.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems,19(4),9-30。  new window
23.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
24.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
25.Moore, Gary C.、Benbasat, Izak(1991)。Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation。Information Systems Research,2(3),192-222。  new window
26.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
圖書
1.Cyert, R. M.、March, J. G.(1963)。A behavioral theory of the firm。Oxford:Blackwell。  new window
2.Davis, G. B.、Olson, M. H.(1985)。Management Information Systems: Conceptual Foundations, Structure, and Development。New York:McGraw-Hill Book Co.。  new window
3.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York:John Wiley & Sons。  new window
4.Nielsen, Jacob(2000)。Designing Web Usability: The Practice of Simplicity。Indianapolis, Indiana:New Riders。  new window
5.Jöreskog, Karl G.、Sörbom, Dag(1996)。LISREL 8: User's Reference Guide。Scientific Software International, Inc.。  new window
其他
1.Belardo, S. ; Karwan, K. R. ; Wallace, W. A.(1982)。DSS component design through field experimentation: an application to emergency management。  new window
2.Bharati, P.(2003)。People and information matter: task support satisfaction from the other side。  new window
3.Bock, R. D. ; Bargmann, R. E.(1966)。Analysis of covariance structures。  new window
4.Chen, C. W. ; Huang, E.(2007)。A study of predicting taxpayers’ acceptance of e-taxation。  new window
5.Cheung, M. K. ; Lee, K. O.(200803)。Research Framework for Consumer Satisfaction with Internet Shopping。  new window
6.Conrath, D. W. ; Mignen, O. P.(1990)。What is being done to measure user satisfaction with EDP/MIS。  new window
7.Han, K. S. ; Noh, M. H.(2000)。Critical failure factors that discourage the growth of electronic commerce。  new window
8.Iivari, J.(2005)。An empirical test of the DeLone-McLean model of information system success。  new window
9.Kuhfeld, W. F.(2003)。Marketing Research Methods in SAS: Experimental Design, Choice, Conjoint, and Graphical Techniques,Cary, NC:SAS Institute Inc.。  new window
10.Landrum, H. ; Prybutok, V. R.(2004)。A servicequality and success model for information service industry。  new window
11.Negash, S. ; Ryan, T. ; Igbaria, M.(2003)。Quality and effectiveness in web-based customer support system。  new window
12.Salganik, M. J. ; Heckathom, D. D.(2004)。Sampling and estimation in hidden populations using respondent-driven sampling。  new window
13.Srinivasan, A.(1985)。Alternative measures of systems effectiveness: associations and implications。  new window
14.Tamimi, N.(1998)。A second-order factor analysis of critical TQM factors。  new window
15.Turban, E. ; Gehrke, D.(2000)。Determinants of e-commerce website: website design: experts vs.consumers。  new window
16.West, D. M.(200802)。Global E-Govermment,Center for Public Policy。  new window
17.Zviran, M. ; Erlich, Z.(2003)。Measuring IS user satisfaction: review and implications。  new window
 
 
 
 
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