期刊論文| 1. | 楊玟欣(20070300)。透視臺灣五大宅配商--購物通路又多又新，宅配業乘勢崛起。財訊，300，192-194。 延伸查詢 |
| 2. | Jones, H.、Farquhar, J. D.(2003)。Contact Management and Customer Loyalty。Journal of Financial Services Marketing，8(1)，71-78。  |
| 3. | Brown, L. G.(1989)。The strategic and tactical implications of convenience in consumer product marketing。Journal of Consumer Marketing，6(3)，13-19。 |
| 4. | Neal, W. D.(1999)。Satisfaction is Nice, But Value Drive Loyalty。Marketing Research，11(1)，20-23。 |
| 5. | Xia, Lan、Monroe, Kent B.、Cox, Jennifer L.(2004)。The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions。Journal of Marketing，68(4)，1-15。 |
| 6. | Schneider, B.、Bowen, D. E.(1999)。Understanding customer delight and outrage。Sloan Management Review，41(1)，35-45。 |
| 7. | Colgate, M. R.、Danaher, P. J.(2000)。Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution。Journal of the Academy of Marketing Science，28(3)，375-387。 |
| 8. | Gefen, D.(2003)。TAM or just plain habit: A look at experienced online shoppers。Journal of End User Computing，15(3)，1-13。 |
| 9. | Ouellette, Judith A.、Wood, Wendy J.(1998)。Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior。Psychological bulletin，124(1)，54-74。 |
| 10. | Hallowell, R.(1996)。The Relationship of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study。The International Journal Of Service Industry Management，7(4)，27-42。 |
| 11. | Reichheld, Frederick F.、Schefter, Phil(2000)。E-Loyalty。Harvard Business Review，78(4)，105-113。 |
| 12. | Berry, Leonard L.、Seiders, Kathleen、Grewal, Dhruv(2002)。Understanding service convenience。Journal of Marketing，66(3)，1-17。 |
| 13. | Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research，3(3)，232-240。 |
| 14. | Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management，11(4-6)，509-514。 |
| 15. | Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing，62(4)，46-61。 |
| 16. | Campbell, J. Y.、Cochrane, J. H.(1999)。By Force of Habit: A Consumption-based Explanation of Aggregate Stock Market Behavior。Journal of Political Economy，107(2)，205-251。 |
| 17. | Wind, Yoram(1978)。Issues and Advances in Segmentation Research。Journal of Marketing Research，15(3)，317-337。 |
| 18. | Limayem, M.、Hirt, S. G.(2003)。Force of habit and information systems usage: Theory and initial validation。Journal of the Association for Information Systems，4(1)，65-97。 |
| 19. | Beatty, Sharon E.、Smith, Scott M.(1987)。External search effort: An investigation across several product categories。Journal of Consumer Research，14(1)，83-95。 |
| 20. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing，52(2)，35-48。 |
| 21. | Reinartz, Werner J.、Kumar, V.(2003)。The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration。Journal of Marketing，67(1)，77-99。 |
| 22. | Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing，73(3)，311-336。 |
| 23. | Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。 |
| 24. | Wathne, Kenneth H.、Biong, Harald、Heide, Jan B.(2001)。Choice of Supplier in Embedded Markets: Relationship and Marketing Program Effects。Journal of Marketing，65(2)，54-66。 |
| 25. | Liao, C.、Palvia, P.、Lin, H.-N.(2006)。The Roles of Habit and Web Site Quality in E-commerce。International Journal of Information Management，26(6)，469-483。 |
| 26. | Sönmez, Sevil F.、Graefe, Alan R.(1998)。Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety。Journal of Travel Research，37(2)，171-177。 |
| 27. | Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review，73(6)，88-99。 |
| 28. | Fornell, CO、William, T. R.、Birger, W.(1985)。Consumpton Experence and Sales Promotion Expenditure。Management Science，31(9)，1084-1105。 |
| 29. | Heiens, R.A.、Pleshko, L. P.(1997)。A preliminary examination of patient loyalty: An application of customer loyalty classification framework in healith care industry。Journal of Hospital Marketing，11(2)，105-114。 |
| 30. | Butcher, K.、Beverley, S.、Frances, O.(2002)。Effect of Social Influence on Repurchase Intentions。The Journal of Services Marketing，16(6)，503-514。 |
| 31. | Jones, M. A.、David, L.(2003)。Mothersbaugh and Sharon E. Beatty, The effects of locational convenience on customer repurchase intentions across service type。Journal of Services Marketing，17(7)，701-712。 |
| 32. | Wang, P.、Fang, B.、Yun, X.(2006)。A new user-habit based approach for early warning of worms。Computational Intelligence and Security，38(2)，212-219。 |