:::

詳目顯示

回上一頁
題名:角色認同與去人性化之關係:情緒勞動之中介角色
書刊名:商管科技季刊
作者:林少龍邵詩茹
作者(外文):Lin, Shao-lungShao, Shin-ru
出版日期:2009
卷期:10:3
頁次:頁553-573
主題關鍵詞:角色認同情緒勞動淺層演出與深層演出去人性化Role identityEmotional laborSurface acting and deep actingDepersonalization
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:67
期刊論文
1.Arvey, R. D.、Renz, G. L.、Watson, T. W.(1998)。Emotionality and Job Performance: Implications for Personnel Selection。Research in Personnel and Human Resources Management,16(1),103-147。  new window
2.Johnson, Hazel-Anne M.、Spector, Paul E.(2007)。Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?。Journal of Occupational Health Psychology,12(4),319-333。  new window
3.Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identify。Academy of Management Review,18(1),88-115。  new window
4.Brotheridge, C. M.、Lee, R. T.(2003)。Development and Validation of the Emotional Labor Scale。Journal of Occupational and Organizational Psychology,76(3),365-379。  new window
5.Jackson, Susan E.、Schwab, Richard L.、Schuler, Randall S.(1986)。Toward an understanding of the burnout phenomenon。Journal of Applied Psychology,71(4),630-640。  new window
6.Peng, T. K.、Kao, Y. T.、Lin, C. C.(2006)。Common method variance in management research: Its nature, effects, detection, and remedies。Journal of Management,23(1),77-98。  new window
7.Goldberg, L. S.、Grandey, A. A.(2007)。Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation。Journal of Occupational Health Psychology,12(3),301-318。  new window
8.Brotheridge, Celeste M.、Lee, Raymond T.(2002)。Testing a conservation of resources model of the dynamics of emotional labor。Journal of Occupational Health Psychology,7(1),57-67。  new window
9.Grandey, Alicia A.(2000)。Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor。Journal of Occupational Health Psychology,5(1),95-110。  new window
10.Brotheridge, Céleste M.、Grandey, Alicia A.(2002)。Emotional Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior,60(1),17-39。  new window
11.Hennig-Thurau, Thorsten、Groth, Markus、Paul, Michael、Gremler, Dwayne D.(2006)。Are all smiles created equal? How emotional contagion and emotional labor affect service relationships。Journal of Marketing,70(3),58-73。  new window
12.Morris, J. Andrew、Feldman, Daniel C.(1997)。Managing emotions in the workplace。Journal of Managerial Issues,9(3),257-274。  new window
13.Pugliesi, K.(1999)。The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being。Motivation and Emotion,23(2),125-154。  new window
14.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal,46(1),86-96。  new window
15.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
16.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review,12(1),23-37。  new window
17.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist,44(3),513-524。  new window
18.Diefendorff, James M.、Croyle, Meredith H.、Gosserand, Robin H.(2005)。The dimensionality and antecedents of emotional labor strategies。Journal of Vocational Behavior,66(2),339-357。  new window
19.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。  new window
20.Fisher, C. D.,、Ashkanasy, N. M.(2000)。The emerging role of emotions in work life: An introduction。Journal of Organizational Behavior,21(2),123-129。  new window
21.Karatepe, O. M.,、Tekinus, M.(2006)。The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees。The International Journal of Bank Marketing,24(3),173-193。  new window
22.Lee, R. T.,、Ashforth, B. E.(1996)。A meta-analytic examination of correlates of the three dimension of job burnout。Journal of Applied Psychology,81(2),123-133。  new window
會議論文
1.Brotheridge, C. M.、Lee, R. T.(1998)。On the Dimensionality of Emotional Labor: Development and Validation of an Emotional Labor Scale。The First Conference on Emotions in Organizational Life。San Diego, CA。  new window
圖書
1.Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ:Prentice-Hall。  new window
2.Maslach, Christina、Leiter, Michael P.(1997)。The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It。Jossey-Bass Publishers。  new window
3.Maslach, C.、Jackson, S. E.(1986)。The Maslach Burnout Inventory Manual。Palo Alto, CA:Consulting Psychologists Press。  new window
4.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
5.Brotheridge, C. M.(1999)。Unwrapping the black box: A test of why emotional labor may lead to emotional exhaustion。Proceeding of the administrative sciences association of Canada (orgnizational behavior division)。New Brunswick。  new window
圖書論文
1.Putnam, L. L.、Mumby, D. K.(1993)。Organizations, emotion and the myth of rationality。Emotion in organizations。London:Sage。  new window
2.Ashforth, Blake E.、Tomiuk, Marc A.(2000)。Emotional labor and authenticity: Views from service agents。Emotional labor and authenticity: Views from service agents。London:Sage。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE